Salesforce change history: Service Disruption: Core Service

Salesforce reported a critical Core Service disruption from 2026-09-16 08:02 UTC to 2026-09-16 09:38 UTC, lasting 1 h 36 min. Customers across multiple instances in all regions experienced severe delays, intermittent errors or inaccessible services; some could not submit Help portal support cases. Increased load on a core system component limited request-processing capacity; the incident was resolved.