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PlanetScale: Insights metrics underreporting

Affected components: Query Insights

Timeline of updates

1. investigating2026-07-20 18:29 UTC

   Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

2. identified2026-07-20 19:00 UTC

   We have identified the cause of reduced Query Insights metrics reporting and are working on remediations.

3. identified2026-07-20 19:31 UTC

   We are continuing to work towards remediation.

4. identified2026-07-20 20:02 UTC

   We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible.

5. identified2026-07-20 20:37 UTC

   We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible.

6. identified2026-07-20 21:32 UTC

   Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches.

7. monitoring2026-07-20 22:06 UTC

   Query Insights is gradually recovering across all Postgres development branches.

8. resolved2026-07-21 15:18 UTC

   Query Insights functionality is restored on all Postgres development branches.

Impact, status and times are the vendor’s own, as last archived. View on www.planetscalestatus.com (opens in new tab). PlanetScale profile · Recent PlanetScale incidents · Markdown · JSON