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OpenAI: Delays in customer support responses

Timeline of updates

1. investigating2026-09-10 19:53 UTC

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

2. investigating2026-09-10 20:45 UTC

   We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

3. identified2026-09-10 20:54 UTC

   We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

4. monitoring2026-09-10 21:20 UTC

   We have applied the mitigation and are monitoring the recovery.

5. resolved2026-09-10 21:48 UTC

   All impacted services have now fully recovered.

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). OpenAI profile · Recent OpenAI incidents · Markdown · JSON