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Metabase: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness
Some EU-hosted Metabase Cloud sites were down or slow in a major outage starting 2025-04-02 13:00 UTC, lasting 8 h 33 min and marked resolved at 2025-04-02 21:34 UTC. Metabase reported service restored at 13:46 UTC and added infrastructure monitoring while continuing work on a root-cause fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Metabase Cloud Platform
Timeline of updates
- investigating
We are currently investigating this issue.
- monitoring
The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.
- resolved
We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.
Rewindex changes for this incident
- Major incident: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness 2025-04-02 13:00 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Metabase profile · Recent Metabase incidents · Markdown · JSON