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Metabase Cloud: Issue with Metabase Cloud
Metabase Cloud reported a critical outage blocking ingress network access to all instances, starting 2022-11-17 18:47 UTC and resolved at 2022-11-17 19:14 UTC (26 min). During new K8S cluster provisioning, DNS and load balancer configurations were accidentally overwritten; Metabase restored the correct configurations and added process controls and automated checks.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Metabase Cloud Platform
Timeline of updates
- investigating
We identified an issue with our Cloud. We're currently investigating
- resolved
We have restored the service. We will provide a description of the issue in the next few days.
- postmortem
While provisioning new K8S clusters in our AWS environment, DNS and load balancer related configurations were accidentally overwritten with wrong parameters, preventing ingress network access to all Metabase Cloud instances. We have restored the correct configurations and added additional process controls and automated checks to prevent this from happening in the future.
Rewindex changes for this incident
- Critical incident: Issue with Metabase Cloud 2022-11-17 18:47 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Metabase Cloud profile · Recent Metabase Cloud incidents · Markdown · JSON