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Make: Executions on the us2.make.com not working

Impact: noneStatus: resolvedStarted Resolved (22 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: Scenario Executions - us2.make.comus2.make.com

Timeline of updates

  1. investigating

    We are experiencing problems with scenario executions on the US2 (us2.make.com) zone starting around 14:40 CET. We are currently investigating the issue.

  2. investigating

    Service recovered. The issues affecting scenario executions on us2.make.com since 14:40 CET have been restored. Scenarios execution recovered. You may experience a delay in the scenario executions. We are continuing our investigation into the root cause.

  3. identified

    We have identified the root cause of the execution issues on the US2 (us2.make.com) zone. The disruption was linked to a service instability with one of our upstream third-party providers. While systems are back to normal, please be aware that scenario executions might be delayed as we process the remaining backlog. We are working closely with the third-party provider to ensure a permanent fix and to prevent any recurrence.

  4. monitoring

    We have identified the root cause of the execution issues on the US2 (us2.make.com) zone. The disruption was linked to a service instability with one of our upstream third-party providers. As we continue to investigate the recent issue on US2 zone, our investigation has identified a specific window of possible data loss. Webhooks reaching Make between 14:36 and 14:51 CET were not processed correctly due to the service disruption.

  5. monitoring

    We have successfully restored full stability to the US2 zone. Following a period of monitoring and a deep-dive investigation, we can now confirm that all systems are operating at peak performance and the execution backlog has been fully processed. The disruption was triggered by service instability within a critical infrastructure component managed by one of our upstream third-party providers. This instability directly impacted our ability to process incoming requests and execute scenarios.

  6. resolved

    This incident has been resolved.

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