Companies / Lever / incidents

Lever: Candidate count and search issue

Affected components: EU Data Center - LeverTRM - HireHire

Timeline of updates

1. identified2025-05-05 15:46 UTC

   We've identified the root cause of the issue affecting candidate searchability and pipeline count accuracy, and we're actively working on a fix. We'll share additional updates as soon as a resolution is in place.

2. monitoring2025-05-05 16:45 UTC

   A fix for the issue causing candidate searchability and pipeline count inaccuracy has been implemented. Customers should see no issues when searching for candidates or inaccurate pipeline counts. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved2025-05-05 17:42 UTC

   The issue where candidate searchability and pipeline count issues that were affecting customers with instances in our EU database has been resolved. The incident occurred from April 28, 2025 @3 PM EST to May 5, 2025 1:15 PM EST. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Lever profile · Recent Lever incidents · Markdown · JSON