Companies / HubSpot / incidents
HubSpot: Marketing email statistics are delayed
Affected components: ReportsMarketing Tools
Timeline of updates
- investigating
We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.
- identified
Marketing email stats are delayed. The email performance page isn't showing up to date data for some customers in North America. Emails are still being delivered. We have identified an issue and are working on a solution. We will be back with an update within 3 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring
We've addressed the issue that caused email statistics to be delayed in North America since 02:45 PM GMT+1 (UTC +01:00). We expect to start recovering from the delay in the next hours. We're monitoring the performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved
Between 02:45 PM GMT+1 (UTC +01:00) and 05:15 PM GMT+1 (UTC +01:00), all customers in North America experienced issues with marketing email statistics. This was caused by a delay in our event system. As of 05:15 PM GMT+1 (UTC +01:00), our marketing email statistics are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). HubSpot profile · Recent HubSpot incidents · Markdown · JSON