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GitHub: Disruption with some GitHub services
Timeline of updates
- resolved
Starting at 19:13:50 UTC, the service responsible for importing Git repositories began experiencing errors that impacted both GitHub Enterprise Importer migrations and the GitHub Importer which were restored at 22:11:00 UTC. At the time, 837 migrations across 57 organizations were affected. Impacted migrations would have shown the error message "Git source migration failed. Error message: An error occurred. Please contact support for further assistance." in the migration logs and required a retry. The root cause of the issue was a recent configuration change that caused our workers, responsible for syncing the Git repository, to lose the necessary access required for the migration. We were able to retrieve the needed access for the workers , and all dependent services resumed normal operation. We’ve identified and implemented additional safeguards to help prevent similar disruptions in the future.
From GitHub’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab). GitHub profile · Recent GitHub incidents · Markdown · JSON