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GitHub Copilot: Incident with Pull Requests and Issues
Timeline of updates
- resolved
On January 30th, 2025 from 14:22 UTC to 14:48 UTC, web requests to GitHub.com experienced failures (at peak the error rate was 44%), with the average successful request taking over 3 seconds to complete. This outage was caused by a hardware failure in the caching layer that supports rate limiting. In addition, the impact was prolonged due to a lack of automated failover for the caching layer. A manual failover of the primary to trusted hardware was performed following recovery to ensure that the issue would not reoccur under similar circumstances. As a result of this incident, we will be moving to a high availability cache configuration and adding resilience to cache failures at this layer to ensure requests are able to be handled should similar circumstances happen in the future.
From GitHub Copilot’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab). GitHub Copilot profile · Recent GitHub Copilot incidents · Markdown · JSON