Companies / Firebolt / incidents

Firebolt: Inability to Start Engines

Affected components: EnginesFirebolt Components - Engines

Timeline of updates

1. investigating2024-03-04 18:12 UTC

   We’re experiencing an issue with starting engines that affects us-east-1 since 4:49pm UTC, Starting engines will fail until the issue is resolved. If you have already started an engine and are experiencing unusual timings please reach out to support. Our engineers are working to resolve the issue as soon as possible. We will be updating the Status page page with new information at the latest every 30 minutes.

2. investigating2024-03-04 18:20 UTC

   We have come to learn the issue is not bound to us-east-1 region only, but is unfortunately impacting all regions. The only impact we know of for now is the inability to start engines. Already running engines should not be impacted.

3. investigating2024-03-04 18:54 UTC

   We are continuing to investigate the issue.

4. identified2024-03-04 19:35 UTC

   We have identified the issue and are working towards restoring the functionality.

5. monitoring2024-03-04 19:46 UTC

   We have fixed the issue. Engines are now able to start. We are still working on restoring the engines that are currently in "Starting up" state.

6. resolved2024-03-04 20:38 UTC

   Service is now fully restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON