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Firebolt: Login flow experiencing interruption in some regions

Impact: majorStatus: resolvedStarted Resolved (3.6 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Firebolt reported a major login interruption in some regions due to an Auth0 incident, affecting users with expired tokens and possibly service accounts; V1 authentication was not expected to be affected. The incident started at 2025-03-25 18:21 UTC and was resolved at 2025-03-25 21:57 UTC, lasting 3 h 36 min; uninterrupted authentication was reported restored at 19:20 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIFirebolt Components - APIFirebolt Components - Web ApplicationWeb ApplicationFirebolt Components - Tenant Account CreationTenant Account Creation

Timeline of updates

  1. investigating

    Due to an Auth0 incident, we are experiencing an interruption to logins (possibly including programmatic access such as service accounts) if the user's token has expired. We will update as we have more information.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    For users currently on V1 of Firebolt, your authentication should not be affected. Auth0 has advised they have identified the root cause and are working on a remediation.

  4. investigating

    Auth0 has partially recovered services. You may be able to resume logins/ authentications, however there may still be intermittent errors. We will post here when all services have been 100% recovered.

  5. investigating

    Auth0 has indicated all systems are operational. You should now be able to resume logins and authentication without interruption. Thank you for your patience.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON