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Firebolt: starting & stopping engines takes long time.

Impact: majorStatus: resolvedStarted Resolved (2.8 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Firebolt reported a major degradation affecting engine starts and stops from 2022-06-08 08:18 UTC to 2022-06-08 11:08 UTC, lasting 2 h 50 min. Starting or stopping engines could be slow or fail; a production fix restored those operations at 09:37 UTC, and Firebolt confirmed normal service at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EnginesFirebolt Components - Engines

Timeline of updates

  1. identified

    The issue is back, and Starting/Stopping engines may not work properly. We are continuing to investigate this issue.

  2. identified

    We are deploying a fix, and the issue should be resolved soon.

  3. identified

    We are running some tests on staging to make sure the fix resolved the issue.

  4. monitoring

    The fix deployed to production, and engines can be started and stopped again.

  5. resolved

    The issue resolved and the system is back to normal state.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON