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ElevenLabs: Inbound Twilio calls experiencing intermittent connection failures
ElevenLabs reported a major degradation affecting <1% of inbound Twilio calls, preventing agent connections; outbound calls and other traffic were unaffected. The incident ran from 2026-08-18 06:00 UTC to 2026-08-18 12:43 UTC (6 h 43 min). A configuration error was rolled back; calls connected normally since ~11:00 UTC, with no customer action needed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Telephony
Timeline of updates
- identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved
Inbound calls are currently operational.
Rewindex changes for this incident
- Major incident: Inbound Twilio calls experiencing intermittent connection failures 2026-08-18 06:00 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab). ElevenLabs profile · Recent ElevenLabs incidents · Markdown · JSON