Companies / Dynatrace / incidents

Dynatrace: Intermittent Errors Impacting Multiple Regions

Affected components: Dynatrace Product

Timeline of updates

1. investigating2026-09-23 14:16 UTC

   We are aware of an issue impacting access in multiple regions within the last hour. Customers may experience intermittent errors impacting login and potential access to services in these regions, ingestion of data isn't affected. Our teams are actively working toward mitigation, and we will provide additional updates as more information becomes available. We will provide an update in the next 30 mins or sooner if available. We apologize for any disruption and appreciate your patience while we work to resolve this issue.

2. identified2026-09-23 14:34 UTC

   We are aware of an issue impacting service access across multiple regions within the last hour. Some customers may experience intermittent errors when logging in or accessing services in the affected regions. Based on current information, data ingestion is not impacted. Mitigation steps have been implemented, including rerouting traffic away from the infrastructure experiencing issues, and we are observing positive indicators of recovery. Our teams are continuing to monitor service health closely to validate sustained improvement and overall stability. We will provide another update within the next 30 minutes, or sooner if there is a material change. We apologize for the disruption and appreciate your patience as we continue working to confirm full recovery.

3. monitoring2026-09-23 14:59 UTC

   We are addressing an issue affecting service access across multiple regions. Some customers may have experienced intermittent errors when logging in or accessing services in the affected regions. Based on current information, data ingestion remains unaffected. Mitigation actions have been implemented, including rerouting traffic away from the affected infrastructure, and we continue to see positive improvements from these efforts. Our teams will continue to monitor the issue closely until full recovery has been confirmed. We will provide another update within the next hour, or sooner if there is a material change. We apologize for the disruption and appreciate your continued patience as we work to confirm sustained service stability.

4. resolved2026-09-23 15:53 UTC

   The service access issue affecting multiple regions has been resolved. Customers should no longer experience intermittent errors when logging in or accessing services in the affected regions, and data ingestion remained unaffected throughout the event. Our mitigation efforts, including rerouting traffic away from the affected infrastructure, restoring service stability and moving traffic back to the original configuration, restored service stability.  Thank you for your patience while our teams worked to resolve this issue. We apologize for any inconvenience this may have caused.

Impact, status and times are the vendor’s own, as last archived. View on dynatrace.status.io (opens in new tab). Dynatrace profile · Recent Dynatrace incidents · Markdown · JSON