DigitalOcean: Limited access to Deepseek V4 Pro model

Impact: majorStatus: resolvedStarted 2026-07-04 22:13 UTCResolved 2026-07-05 00:53 UTC (2.7 h)3 updatesSource: stspg.io

Summary

DigitalOcean reported a major incident affecting Deepseek V4 Pro in Serverless Inference and Agent Platform, with users receiving error 429 messages. It started at 2026-07-04 22:13 UTC and was resolved at 2026-07-05 00:53 UTC, lasting 2 h 39 min. Engineering implemented a fix and confirmed the model was operational.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Agentic Inference Cloud - InferenceInferenceAgentic Inference Cloud - Model ServicesModel Services

Timeline of updates

investigating2026-07-04 22:13 UTC
Our Engineering team is investigating reports of an incident affecting the Deepseek V4 Pro model in Serverless Inference and Agent Platform. Users may experience errors when attempting to use this model, specifically receiving error 429 messages. We apologize for the inconvenience and are working to resolve the issue as soon as possible. We will provide an update once we have more information.
monitoring2026-07-04 23:18 UTC
Our Engineering team has implemented a fix for the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform. The model should now be operational, and users should no longer receive error 429 messages when attempting to use it. We are currently monitoring the situation to ensure the fix is successful and the model is functioning as expected. We will post an update if any further issues arise. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.
resolved2026-07-05 00:53 UTC
Our Engineering team has confirmed that the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform has been fully resolved. The model is now operational, and users should be able to use it without experiencing any errors. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience.

Rewindex changes for this incident

Major incident: Limited access to Deepseek V4 Pro model 2026-07-04 22:13 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). DigitalOcean profile · Recent DigitalOcean incidents · Markdown · JSON