Companies / AssemblyAI / incidents

AssemblyAI: Degraded New Account Signup and Account Provisioning

Affected components: DashboardWeb - Dashboard

Timeline of updates

1. investigating2026-05-27 21:00 UTC

   We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.

2. monitoring2026-05-27 21:16 UTC

   Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.

3. resolved2026-05-27 22:13 UTC

   Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). AssemblyAI profile · Recent AssemblyAI incidents · Markdown · JSON