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AssemblyAI change history: Increased processing times and errors for Universal-3.5 Pro on the EU async endpoint

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13Major incident
When (UTC)ChangeKind
Major incident: Increased processing times and errors for Universal-3.5 Pro on the EU async endpoint
AssemblyAI’s major EU asynchronous transcription degradation delayed Universal-3 Pro and Universal-3.5 Pro requests and caused some failures. It started at 2026-10-05 10:21 UTC and was resolved at 2026-10-05 11:39 UTC (1 h 18 min); processing returned to normal, and failed requests can be safely resubmitted. The US endpoint and real-time services were unaffected.
Major incident