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Airtable: Some jira sync are only pulling in 100 rows of data

Affected components: Airtable Service

Timeline of updates

1. identified2025-03-11 23:59 UTC

   We are currently investigating an issue affecting some Jira Syncs in Airtable. Due to a bug in Jira’s APIs, certain syncs are only fetching 100 rows of data instead of the full dataset. This issue began at 2:00 AM PST. We have reached out to Jira’s support team for assistance and are also proactively exploring potential workarounds. We will provide further updates as soon as we have more information. Thank you for your patience while we work to resolve this issue.

2. identified2025-03-12 16:46 UTC

   We explored a workaround to the bug and will be working to deploy and restore the functionality before end of day. Please stay tuned for more updates. Our team will continue working with Jira's support team to find a long term resolution in the mean time. Thank you for your patience.

3. resolved2025-03-13 03:18 UTC

   Jira sync functionality has been restored. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Airtable profile · Recent Airtable incidents · Markdown · JSON