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Airbyte: Source TikTok Marketing Encountering Rate Limiting Errors

Impact: unknownStatus: resolvedStarted Resolved (36 h)4 updatesSource: status.airbyte.com (opens in new tab)

Affected components: TikTok Marketing Source

Timeline of updates

  1. resolved

    This incident has been resolved..

  2. identified

    Sync jobs for connections with Source TikTok Marketing are failing with the following error message: ```markdown TikTok Marketing API rate limit exceeded. ``` We have identified that cause of the incident and are working towards a resolution. In the meantime, to avoid this error, users can establish their own TikTok Auth App by [following these steps](https://docs.airbyte.com/integrations/sources/tiktok-marketing#step-1-set-up-tiktok-marketing). Once established, users can either utilize a [Workspace Oauth Credential Override](https://reference.airbyte.com/reference/workspaceoauthcredentials) API call or [an Initiate OAuth for a source](https://reference.airbyte.com/reference/initiateoauth) API call followed by an [Update a Source and fully overwrite it](https://reference.airbyte.com/reference/putsource) API call using the secretId generated from the Initiate Oauth step. Please [reach out to Support](https://support.airbyte.com/hc/en-us/requests/new) if you have any questions. .

  3. investigating

    Sync jobs for connections with Source TikTok Marketing are failing with the following error message: ```markdown TikTok Marketing API rate limit exceeded. ``` Our team is actively investigating the cause..

  4. monitoring

    We implemented a fix and are currently monitoring the result..

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