Changes / Salesforce / Salesforce Spiff Service Disruption: Spiff
Salesforce: Major incident: Salesforce Spiff Service Disruption: Spiff
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Salesforce Spiff Service Disruption: Spiff
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-22 06:37 UTC
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After: 2026-01-22 14:58 UTC
Before: not present
After: 1 instance, Spiff
Before: not present
After: We're aware of an issue impacting Spiff customers on EU1 who use single sign-on authentication. Affected customers cannot log in to their services. Standard login authentication continues to work. We are investigating the trigger and will provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Customers should now be able to log in using single sign-on authentication. Restarting the service has stabilized the environment. We’ll continue to monitor to ensure the service is operating as normal
We will provide an update in 60 minutes or sooner if additional information becomes available.
Before: not present
After: After a period of monitoring, we are confident the issue has been resolved as of 14:58 UTC. Spiff customers in EU1 can log in to their services. Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time and apologies for any confusion caused by the earlier update.
We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive measures to avoid a recurrence. We apologize for any inconvenience this issue may have caused you and your business.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Salesforce Spiff Service Disruption: Spiff (this change) | Major incident |
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