Changes / GitLab / GitLab Duo is unavailable on VSC and Web UI
GitLab: Major incident: GitLab Duo is unavailable on VSC and Web UI
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: GitLab Duo is unavailable on VSC and Web UI
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-03 13:11 UTC
Before: not present
After: 2026-02-03 17:52 UTC
Before: not present
After: GitLab Duo
Before: not present
After: GitLab Duo is unavailable for all users in both the VSCode extension and the web interface. Attempting to use the agentic chat triggers an error: "GitLab Duo is already responding to this chat in another tab or location." See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21192
Before: not present
After: GitLab Duo is still unavailable for all users in both the VSCode extension and the web interface. We are currently investigating. See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21192
Before: not present
After: The issue has been identified to have been caused by a recent change. The change has been reverted and we expect Duo should be available for VSC and Web UI. See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21192
Before: not present
After: Duo availability is back to normal. We are currently monitoring. See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21192
Before: not present
After: Duo is once again fully available from within the GitLab UI and Visual Studio Code.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: GitLab Duo is unavailable on VSC and Web UI (this change) | Major incident |