Changes / Amplitude / AI features degraded

Amplitude: Major incident: AI features degraded

Summary

Amplitude reported a major degradation affecting Agents and Chat: some users could not load or use AI-powered features. The incident started at 2026-07-13 18:51 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 4 h 25 min; no cause or fix was stated.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 64%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: AI features degraded
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-13 18:51 UTC
AddedResolved time#5
Before: not present
After: 2026-07-13 23:17 UTC
AddedAffected components#6
Before: not present
After: Agents and Chat
AddedUpdateinvestigating#7
Before: not present
After: Some users may be unable to load or use AI-powered features. We are investigating and will provide updates as more information becomes available.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: AI features degraded (this change)
Amplitude reported a major degradation affecting Agents and Chat: some users could not load or use AI-powered features. The incident started at 2026-07-13 18:51 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 4 h 25 min; no cause or fix was stated.
Major incident

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