Changes / Salesforce / Service Disruption: Account Manager
Salesforce: Critical incident: Service Disruption: Account Manager
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Account Manager
Before: not present
After: critical
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After: resolved
Before: not present
After: 2026-08-11 08:10 UTC
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After: 2026-08-11 11:07 UTC
Before: not present
After: 161 instances, Account Manager
Before: not present
After: We’re investigating an issue where Commerce Cloud customers who use Account Manager credentials to access Business Manager through the Salesforce identity federation are impacted. Customers using this federated login path are currently unable to access their accounts, including Business Manager. Customers using the direct Account Manager login path are not affected and may still be able to establish a connection. Storefronts remain unaffected.
We’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved.
The region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected.
We’ll provide another update in 60 minutes or sooner if additional information becomes available.
Before: not present
After: The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results.
During this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected.
We’ll provide another update in 60 minutes or sooner if additional information becomes available.
Before: not present
After: The region switch has been completed, and post-switch validation checks have confirmed that the new environment is successfully handling traffic and connections. Customers are able to access Account Manager and Business Manager as expected.
The maintenance period has also ended, we’re out of read only mode and customers can now make updates and changes to Account Manager and On-Demand sandboxes.
We apologize for any inconvenience and appreciate your patience while we worked to restore normal service.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Service Disruption: Account Manager (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON