Changes / GitLab / Duo Agentic Chat intermittently fails to respond
GitLab: Major incident: Duo Agentic Chat intermittently fails to respond
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: degradation (model (Jev), 68%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Duo Agentic Chat intermittently fails to respond
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-04 20:36 UTC
Before: not present
After: 2026-03-04 23:53 UTC
Before: not present
After: GitLab Duo
Before: not present
After: Agentic chat on GitLab.com intermittently fails to return responses to user messages; the root cause is under investigation. See https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: No material updates to share yet, please follow https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for any updates.
Before: not present
After: We are continuing to investigate this incident. The team is currently reviewing the stability of the cloud connector as a potential contributing factor, but this has not yet been confirmed. See https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: We are observing transient authentication issues in our cloud connector service and are investigating this as a potential cause of the incident. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for updates.
Before: not present
After: We have identified a recently deployed merge request as a potential cause of this issue and have begun rolling out the previous version to observe if behavior improves. See https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: GitLab Duo Agentic Chat is showing promising improvement after rolling back to a previous version, with responses returning more consistently. We are continuing to review the identified merge request and its changes to confirm whether it is the root cause of the issue. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: After further testing, the deployment without the suspected merge request has started exhibiting the errors again. We have identified an authentication failure as the cause of this issue and continue to troubleshoot it. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: We have merged a patch that we believe will help restore GitLab Duo to a usable state, we are waiting for this change to be deployed to observe its impact. See https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: After deploying the patch, we are no longer seeing related errors and the service appears stable. We will continue to monitor for a period before considering this incident resolved. See https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21448 for details.
Before: not present
After: We are wrapping up our monitoring period and this incident is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Duo Agentic Chat intermittently fails to respond (this change) | Major incident |