# How SaaS vendors report incidents

152 of 152 comparable vendors, sorted by name. Typical vendor: 6% posted only after it was over, 2 h to resolve, 1.2 major incidents a month. Updated 2026-10-19.
Built nightly from every archived version of each vendor’s status page (rwx_api.vendor_reliability). Comparable vendors have >= 20 incidents in 365 days and >= 10 with full update detail; vendors that share one status page are compared once. Time-to-acknowledge, late-post and backdated rates are left out because they follow each status platform’s start-time convention. Rewrites are counts since 10-minute tracking began on 2026-10-17. Provisional.
| Vendor | Category | Posted only after it was over | Median time to resolve | Major a month | Rewrites caught (deleted / edited) |
| --- | --- | --- | --- | --- | --- |
| [1Password](https://rewindex.com/company/1password.md) | security | 8% (4 of 49) | 2 h 13 min | 1.3 | 0 / 0 |
| [ActiveCampaign](https://rewindex.com/company/activecampaign.md) | martech | 0% (0 of 50) | 2 h 27 min | 1.2 | 0 / 0 |
| [Airbyte](https://rewindex.com/company/airbyte.md) | data | 4% (1 of 25) | 5 h 26 min | 0.0 | 0 / 0 |
| [Aircall](https://rewindex.com/company/aircall.md) | comms | 0% (0 of 50) | 1 h 12 min | 1.0 | 0 / 0 |
| [Akamai](https://rewindex.com/company/akamai.md) | cloud | 12% (6 of 50) | 15 h 19 min | 0.2 | 0 / 0 |
| [Amazon Web Services](https://rewindex.com/company/aws.md) | cloud | 4% (1 of 28) | 2 h 16 min | 0.3 | 0 / 0 |
| [Amplitude](https://rewindex.com/company/amplitude.md) | analytics | 20% (10 of 50) | 2 h 6 min | 1.8 | 0 / 0 |
| [Asana](https://rewindex.com/company/asana.md) | collaboration | 35% (17 of 49) | 1 h | 0.6 | 0 / 1 |
| [Ashby](https://rewindex.com/company/ashby.md) | hr | 22% (11 of 50) | 2 h 16 min | 1.6 | 0 / 0 |
| [AssemblyAI](https://rewindex.com/company/assemblyai.md) | ai | 20% (10 of 50) | 1 h 23 min | 1.0 | 0 / 0 |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | comms | 10% (5 of 50) | 4 h 44 min | 7.2 | 0 / 0 |
| [Baseten](https://rewindex.com/company/baseten.md) | ai | 0% (0 of 50) | 42 min | 1.6 | 0 / 0 |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | commerce | 12% (6 of 50) | 1 h 20 min | 1.6 | 0 / 0 |
| [Bitrise](https://rewindex.com/company/bitrise.md) | devtools | 6% (3 of 50) | 2 h 33 min | 1.0 | 0 / 0 |
| [Bolt.new](https://rewindex.com/company/bolt-new.md) | ai | 0% (0 of 166) | 1 h 10 min | 0.3 | 0 / 0 |
| [Box](https://rewindex.com/company/box.md) | collaboration | 18% (9 of 50) | 1 h 19 min | 3.8 | 0 / 0 |
| [Braze](https://rewindex.com/company/braze.md) | martech | 14% (7 of 50) | 1 h 12 min | 0.7 | 0 / 0 |
| [Brevo](https://rewindex.com/company/brevo.md) | martech | 6% (2 of 32) | 45 min | 1.6 | 0 / 0 |
| [Brex](https://rewindex.com/company/brex.md) | finance | 8% (4 of 50) | 1 h 11 min | 3.2 | 0 / 0 |
| [Buffer](https://rewindex.com/company/buffer.md) | martech | 9% (2 of 23) | 1 h 20 min | 2.7 | 0 / 0 |
| [Buildkite](https://rewindex.com/company/buildkite.md) | devtools | 8% (4 of 51) | 1 h 24 min | 1.9 | 0 / 0 |
| [Bunny.net](https://rewindex.com/company/bunny-net.md) | cloud | 0% (0 of 50) | 3 h 30 min | 0.7 | 0 / 0 |
| [Canva](https://rewindex.com/company/canva.md) | collaboration | 0% (0 of 50) | 1 h 8 min | 2.8 | 0 / 0 |
| [Cerebras](https://rewindex.com/company/cerebras.md) | ai | 33% (16 of 48) | 2 h 43 min | 0.7 | 0 / 0 |
| [Chargebee](https://rewindex.com/company/chargebee.md) | payments | 46% (23 of 50) | 1 h 4 min | 0.7 | 0 / 0 |
| [CircleCI](https://rewindex.com/company/circleci.md) | devtools | 8% (4 of 50) | 1 h 21 min | 1.3 | 0 / 0 |
| [Claude](https://rewindex.com/company/claude.md) | ai | 2% (1 of 50) | 1 h 5 min | 12 | 0 / 0 |
| [Cloudflare](https://rewindex.com/company/cloudflare.md) | cloud | 27% (14 of 51) | 2 h 2 min | 3.9 | 3 / 0 |
| [Cloudinary](https://rewindex.com/company/cloudinary.md) | devtools | 10% (5 of 50) | 4 h 42 min | 0.7 | 0 / 0 |
| [Cloudsmith](https://rewindex.com/company/cloudsmith.md) | devtools | 0% (0 of 25) | 1 h 28 min | 1.8 | 0 / 0 |
| [Codecov](https://rewindex.com/company/codecov.md) | devtools | 14% (7 of 50) | 6 h 26 min | 0.7 | 0 / 0 |
| [CodeRabbit](https://rewindex.com/company/coderabbit.md) | ai | 0% (0 of 25) | 17 min | 0.0 | 0 / 0 |
| [Confluence](https://rewindex.com/company/confluence.md) | collaboration | 4% (2 of 50) | 2 h 47 min | 1.5 | 0 / 0 |
| [Confluent](https://rewindex.com/company/confluent.md) | data | 10% (5 of 49) | 4 h 29 min | 2.7 | 0 / 0 |
| [Contentful](https://rewindex.com/company/contentful.md) | devtools | 4% (2 of 50) | 1 h 19 min | 1.3 | 0 / 0 |
| [Contentstack](https://rewindex.com/company/contentstack.md) | devtools | 18% (9 of 50) | 57 min | 1.0 | 0 / 0 |
| [Convex](https://rewindex.com/company/convex.md) | data | 10% (5 of 50) | 1 h 2 min | 1.6 | 0 / 0 |
| [Coralogix](https://rewindex.com/company/coralogix.md) | observability | 4% (2 of 51) | 42 min | 0.7 | 0 / 0 |
| [Crusoe](https://rewindex.com/company/crusoe.md) | ai | 4% (2 of 50) | 3 h 54 min | 0.9 | 0 / 0 |
| [Cursor](https://rewindex.com/company/cursor.md) | ai | 4% (2 of 53) | 1 h 8 min | 5.2 | 0 / 0 |
| [Datadog](https://rewindex.com/company/datadog.md) | observability | 0% (0 of 50) | 1 h 20 min | 2.1 | 0 / 0 |
| [dbt Labs](https://rewindex.com/company/dbt-labs.md) | data | 3% (1 of 33) | 4 h 57 min | 2.9 | 0 / 0 |
| [Deepgram](https://rewindex.com/company/deepgram.md) | ai | 20% (10 of 50) | 3 h 6 min | 0.3 | 0 / 0 |
| [Deno Deploy](https://rewindex.com/company/deno-deploy.md) | devtools | 0% (0 of 25) | 2 h 53 min | 0.0 | 0 / 0 |
| [Devin (Cognition)](https://rewindex.com/company/devin.md) | ai | 22% (11 of 50) | 1 h 37 min | 3.0 | 0 / 0 |
| [DigitalOcean](https://rewindex.com/company/digitalocean.md) | cloud | 10% (5 of 50) | 2 h 48 min | 0.8 | 0 / 0 |
| [Discord](https://rewindex.com/company/discord.md) | collaboration | 4% (2 of 50) | 1 h 2 min | 3.0 | 0 / 0 |
| [DNSimple](https://rewindex.com/company/dnsimple.md) | cloud | 0% (0 of 49) | 1 h 42 min | 0.3 | 0 / 0 |
| [Drata](https://rewindex.com/company/drata.md) | security | 4% (2 of 50) | 4 h 15 min | 2.4 | 0 / 0 |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | observability | 10% (5 of 50) | 3 h 34 min | 5.8 | 0 / 0 |
| [ElevenLabs](https://rewindex.com/company/elevenlabs.md) | ai | 8% (2 of 25) | 4 h 13 min | 3.3 | 0 / 0 |
| [Expo](https://rewindex.com/company/expo.md) | devtools | 12% (6 of 50) | 2 h 1 min | 2.3 | 0 / 0 |
| [fal.ai](https://rewindex.com/company/fal-ai.md) | ai | 0% (0 of 25) | 1 h 1 min | 0.0 | 0 / 0 |
| [Firebase](https://rewindex.com/company/firebase.md) | data | 19% (9 of 48) | 10 h | 0.5 | 0 / 0 |
| [Fireworks AI](https://rewindex.com/company/fireworks-ai.md) | ai | 0% (0 of 229) | 14 min | 0.7 | 1 / 0 |
| [Fly.io](https://rewindex.com/company/fly-io.md) | devtools | 16% (8 of 50) | 1 h 25 min | 6.1 | 0 / 0 |
| [FullStory](https://rewindex.com/company/fullstory.md) | analytics | 32% (16 of 50) | 4 h 14 min | 0.3 | 0 / 0 |
| [GitHub](https://rewindex.com/company/github.md) | devtools | 6% (3 of 51) | 1 h 22 min | 6.9 | 0 / 0 |
| [Google Workspace](https://rewindex.com/company/google-workspace.md) | collaboration | 5% (2 of 38) | 6 h 33 min | 0.1 | 0 / 0 |
| [Gorgias](https://rewindex.com/company/gorgias.md) | support | 6% (3 of 50) | 1 h 32 min | 5.1 | 0 / 0 |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | observability | 29% (15 of 51) | 2 h 53 min | 9.3 | 0 / 0 |
| [Grammarly](https://rewindex.com/company/grammarly.md) | ai | 0% (0 of 50) | 2 h 34 min | 1.1 | 0 / 0 |
| [Greenhouse](https://rewindex.com/company/greenhouse.md) | hr | 4% (2 of 50) | 2 h 10 min | 2.0 | 0 / 0 |
| [Harness](https://rewindex.com/company/harness.md) | devtools | 4% (2 of 50) | 2 h 30 min | 2.5 | 0 / 0 |
| [Heap](https://rewindex.com/company/heap.md) | analytics | 0% (0 of 49) | 4 h 45 min | 0.3 | 0 / 0 |
| [Help Scout](https://rewindex.com/company/help-scout.md) | support | 10% (5 of 50) | 1 h 23 min | 0.6 | 0 / 0 |
| [Honeycomb](https://rewindex.com/company/honeycomb.md) | observability | 22% (11 of 50) | 1 h 44 min | 1.0 | 0 / 0 |
| [Hootsuite](https://rewindex.com/company/hootsuite.md) | martech | 22% (11 of 50) | 1 h 48 min | 1.4 | 0 / 0 |
| [HubSpot](https://rewindex.com/company/hubspot.md) | martech | 6% (3 of 50) | 1 h 20 min | 0.0 | 0 / 0 |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | data | 0% (0 of 50) | 4 h 33 min | 1.3 | 0 / 0 |
| [JFrog](https://rewindex.com/company/jfrog.md) | devtools | 8% (4 of 50) | 2 h 26 min | 0.8 | 0 / 1 |
| [Jina AI](https://rewindex.com/company/jina-ai.md) | ai | 0% (0 of 50) | 5 min | 0.0 | 0 / 0 |
| [Jira](https://rewindex.com/company/jira.md) | collaboration | 0% (0 of 50) | 2 h 47 min | 2.5 | 0 / 0 |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | martech | 6% (3 of 50) | 2 h 3 min | 1.2 | 0 / 0 |
| [Koyeb](https://rewindex.com/company/koyeb.md) | devtools | 0% (0 of 25) | 1 h 33 min | 0.0 | 0 / 0 |
| [Lattice](https://rewindex.com/company/lattice.md) | hr | 18% (9 of 50) | 1 h 40 min | 0.4 | 0 / 0 |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | devtools | 16% (8 of 50) | 1 h 37 min | 0.9 | 0 / 0 |
| [Lever](https://rewindex.com/company/lever.md) | hr | 6% (3 of 49) | 20 h 16 min | 1.2 | 0 / 0 |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | cloud | 8% (4 of 49) | 5 h 57 min | 0.7 | 1 / 0 |
| [LiveKit](https://rewindex.com/company/livekit.md) | ai | 20% (10 of 50) | 2 h 2 min | 1.1 | 0 / 1 |
| [LlamaIndex](https://rewindex.com/company/llamaindex.md) | ai | 4% (2 of 50) | 1 h 27 min | 1.4 | 0 / 0 |
| [Logz.io](https://rewindex.com/company/logz-io.md) | observability | 12% (6 of 50) | 1 h 11 min | 0.1 | 0 / 0 |
| [Lovable](https://rewindex.com/company/lovable.md) | ai | 0% (0 of 34) | 59 min | 4.0 | 0 / 0 |
| [Mailgun](https://rewindex.com/company/mailgun.md) | martech | 8% (4 of 50) | 1 h 29 min | 0.8 | 0 / 0 |
| [Make](https://rewindex.com/company/make.md) | automation | 14% (7 of 50) | 3 h 14 min | 1.9 | 0 / 0 |
| [Matillion](https://rewindex.com/company/matillion.md) | data | 6% (3 of 50) | 2 h 13 min | 1.6 | 0 / 0 |
| [Maven Central](https://rewindex.com/company/maven-central.md) | devtools | 0% (0 of 50) | 19 min | 13 | 0 / 0 |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | comms | 8% (4 of 50) | 1 h 44 min | 0.4 | 0 / 0 |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | analytics | 2% (1 of 50) | 4 h 27 min | 0.2 | 0 / 0 |
| [Modern Treasury](https://rewindex.com/company/modern-treasury.md) | payments | 0% (0 of 25) | 1 h 22 min | 0.0 | 0 / 0 |
| [Monday.com](https://rewindex.com/company/monday-com.md) | collaboration | 4% (2 of 52) | 50 min | 1.4 | 0 / 0 |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | data | 10% (5 of 50) | 2 h 32 min | 2.0 | 0 / 0 |
| [Moonshot AI (Kimi)](https://rewindex.com/company/moonshot-ai.md) | ai | 0% (0 of 50) | 7 min | 47 | 0 / 0 |
| [Mux](https://rewindex.com/company/mux.md) | devtools | 4% (2 of 50) | 2 h 52 min | 0.9 | 0 / 0 |
| [Nebius](https://rewindex.com/company/nebius.md) | ai | 16% (8 of 50) | 1 h 20 min | 4.3 | 0 / 0 |
| [Netlify](https://rewindex.com/company/netlify.md) | devtools | 30% (15 of 50) | 1 h 2 min | 2.0 | 0 / 0 |
| [New Relic](https://rewindex.com/company/new-relic.md) | observability | 20% (10 of 50) | 2 h 36 min | 0.4 | 0 / 0 |
| [Notion](https://rewindex.com/company/notion.md) | collaboration | 3% (1 of 31) | 2 h 22 min | 1.6 | 0 / 0 |
| [npm](https://rewindex.com/company/npm.md) | devtools | 0% (0 of 50) | 2 h 18 min | 0.3 | 0 / 0 |
| [OpenAI](https://rewindex.com/company/openai.md) | ai | 0% (0 of 107) | 1 h 55 min | 4.5 | 0 / 0 |
| [Optimizely](https://rewindex.com/company/optimizely.md) | martech | 8% (4 of 50) | 4 h 54 min | 2.0 | 0 / 0 |
| [Pendo](https://rewindex.com/company/pendo.md) | analytics | 4% (2 of 50) | 3 h 22 min | 0.7 | 0 / 0 |
| [Pinecone](https://rewindex.com/company/pinecone.md) | ai | 10% (5 of 50) | 1 h 15 min | 2.1 | 0 / 0 |
| [Plivo](https://rewindex.com/company/plivo.md) | comms | 20% (10 of 50) | 2 h 10 min | 0.4 | 0 / 0 |
| [Postman](https://rewindex.com/company/postman.md) | devtools | 8% (4 of 50) | 52 min | 0.5 | 0 / 0 |
| [Prisma](https://rewindex.com/company/prisma.md) | data | 4% (2 of 50) | 2 h 15 min | 0.7 | 0 / 0 |
| [Render](https://rewindex.com/company/render.md) | devtools | 10% (5 of 50) | 1 h 1 min | 3.0 | 0 / 0 |
| [Retell AI](https://rewindex.com/company/retell-ai.md) | ai | 32% (16 of 50) | 50 min | 0.9 | 0 / 0 |
| [Retool](https://rewindex.com/company/retool.md) | devtools | 8% (4 of 50) | 3 h 41 min | 1.1 | 0 / 0 |
| [RevenueCat](https://rewindex.com/company/revenuecat.md) | devtools | 6% (3 of 49) | 2 h 51 min | 0.7 | 0 / 0 |
| [Rippling](https://rewindex.com/company/rippling.md) | hr | 10% (5 of 50) | 2 h 26 min | 1.9 | 0 / 0 |
| [RudderStack](https://rewindex.com/company/rudderstack.md) | data | 18% (9 of 50) | 1 h 25 min | 0.9 | 0 / 0 |
| [RunPod](https://rewindex.com/company/runpod.md) | ai | 0% (0 of 22) | 1 h 31 min | 3.2 | 0 / 0 |
| [Runway](https://rewindex.com/company/runway.md) | ai | 2% (1 of 50) | 1 h 30 min | 1.6 | 0 / 0 |
| [Salesforce](https://rewindex.com/company/salesforce.md) | crm | 1% (10 of 749) | 1 h 51 min | 14 | 1 / 0 |
| [Sanity](https://rewindex.com/company/sanity.md) | devtools | 28% (14 of 50) | 1 h 19 min | 1.4 | 0 / 0 |
| [Scaleway](https://rewindex.com/company/scaleway.md) | cloud | 10% (5 of 50) | 5 h 40 min | 4.9 | 0 / 0 |
| [Segment](https://rewindex.com/company/segment.md) | data | 10% (5 of 50) | 3 h 25 min | 0.8 | 0 / 0 |
| [Semgrep](https://rewindex.com/company/semgrep.md) | security | 12% (6 of 50) | 1 h 38 min | 1.8 | 0 / 0 |
| [SentinelOne](https://rewindex.com/company/sentinelone.md) | security | 3% (1 of 39) | 2 h 22 min | 0.4 | 0 / 0 |
| [Sentry](https://rewindex.com/company/sentry.md) | observability | 6% (3 of 50) | 2 h 33 min | 1.8 | 0 / 0 |
| [Sigma Computing](https://rewindex.com/company/sigma-computing.md) | bi | 26% (13 of 50) | 3 h 10 min | 0.6 | 0 / 0 |
| [Sinch](https://rewindex.com/company/sinch.md) | comms | 14% (7 of 50) | 2 h 55 min | 1.1 | 0 / 0 |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | collaboration | 0% (0 of 50) | 3 h 38 min | 1.6 | 0 / 0 |
| [Snowflake](https://rewindex.com/company/snowflake.md) | data | 2% (1 of 51) | 1 h 57 min | 3.9 | 0 / 0 |
| [Snyk](https://rewindex.com/company/snyk.md) | security | 4% (2 of 50) | 4 h 39 min | 0.9 | 0 / 0 |
| [Socket](https://rewindex.com/company/socket.md) | security | 8% (4 of 50) | 1 h 60 min | 1.1 | 0 / 0 |
| [Speechmatics](https://rewindex.com/company/speechmatics.md) | ai | 24% (12 of 50) | 2 h 33 min | 0.7 | 0 / 0 |
| [Sprout Social](https://rewindex.com/company/sprout-social.md) | martech | 2% (1 of 51) | 17 h 2 min | 0.3 | 0 / 0 |
| [Squarespace](https://rewindex.com/company/squarespace.md) | martech | 4% (2 of 49) | 1 h 27 min | 2.0 | 0 / 0 |
| [Statsig](https://rewindex.com/company/statsig.md) | devtools | 4% (2 of 50) | 1 h 3 min | 1.2 | 0 / 0 |
| [Stytch](https://rewindex.com/company/stytch.md) | security | 4% (1 of 25) | 59 min | 0.0 | 0 / 0 |
| [Sumo Logic](https://rewindex.com/company/sumo-logic.md) | observability | 0% (0 of 50) | 51 min | 0.8 | 1 / 0 |
| [Supabase](https://rewindex.com/company/supabase.md) | data | 9% (5 of 54) | 2 h 27 min | 1.3 | 0 / 0 |
| [SurveyMonkey](https://rewindex.com/company/surveymonkey.md) | martech | 8% (4 of 50) | 1 h 53 min | 1.4 | 0 / 0 |
| [Synthesia](https://rewindex.com/company/synthesia.md) | ai | 0% (0 of 40) | 3 h 2 min | 0.6 | 0 / 0 |
| [Tailscale](https://rewindex.com/company/tailscale.md) | security | 0% (0 of 21) | 2 h 13 min | 0.7 | 0 / 0 |
| [Telnyx](https://rewindex.com/company/telnyx.md) | comms | 2% (1 of 47) | 4 h 29 min | 6.6 | 0 / 0 |
| [Temporal Cloud](https://rewindex.com/company/temporal-cloud.md) | devtools | 12% (6 of 50) | 2 h 12 min | 0.8 | 0 / 0 |
| [Twilio](https://rewindex.com/company/twilio.md) | comms | 2% (1 of 59) | 5 h 19 min | 0.6 | 10 / 1 |
| [Upstash](https://rewindex.com/company/upstash.md) | data | 38% (19 of 50) | 1 h 14 min | 1.0 | 0 / 0 |
| [Vanta](https://rewindex.com/company/vanta.md) | security | 4% (2 of 50) | 6 h 11 min | 0.8 | 0 / 0 |
| [Vercel](https://rewindex.com/company/vercel.md) | devtools | 18% (9 of 49) | 1 h 17 min | 2.8 | 0 / 0 |
| [Vonage](https://rewindex.com/company/vonage.md) | comms | 24% (12 of 51) | 3 h 48 min | 0.7 | 0 / 2 |
| [Webflow](https://rewindex.com/company/webflow.md) | martech | 12% (6 of 50) | 2 h 32 min | 0.7 | 0 / 0 |
| [Windsurf](https://rewindex.com/company/windsurf.md) | ai | 8% (4 of 50) | 1 h 30 min | 0.7 | 0 / 0 |
| [Wix](https://rewindex.com/company/wix.md) | martech | 2% (1 of 49) | 40 min | 1.3 | 0 / 0 |
| [Wiz](https://rewindex.com/company/wiz.md) | security | 2% (1 of 51) | 4 h 14 min | 0.3 | 0 / 0 |
| [WorkOS](https://rewindex.com/company/workos.md) | security | 8% (4 of 51) | 1 h 16 min | 2.4 | 0 / 0 |
| [Xero](https://rewindex.com/company/xero.md) | finance | 10% (5 of 50) | 1 h 8 min | 2.5 | 0 / 0 |
| [Zapier](https://rewindex.com/company/zapier.md) | automation | 0% (0 of 25) | 3 h 2 min | 1.3 | 0 / 0 |
| [Zoom](https://rewindex.com/company/zoom.md) | collaboration | 0% (0 of 51) | 36 min | 0.0 | 0 / 1 |

Filters: `?category=<category>`, `?sort=name|retro|ttr|major|rewrites`. 174 more vendors are not compared yet.


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Canonical: https://rewindex.com/scorecards · Markdown: https://rewindex.com/scorecards.md · JSON: https://rewindex.com/api/v1/scorecards · Generated 2026-10-19T20:47:23.740Z