# Outages on May 18, 2025 (UTC)

> 19 incidents started on May 18, 2025 (UTC) on the status pages Rewindex archives, 9 labelled major or critical by the vendor (Moonshot AI (Kimi), Stripe); 11 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2025-05-18
Last updated: 2025-05-19T17:23:00Z

- Incidents started: 19 (major/critical: 9, other: 10) across 16 vendors
- Still open from earlier days: 11 · Maintenance windows: 8 · Detected outage events: 0
- By vendor impact label: critical 2, major 7, minor 7, none 3
- Previous day with incidents: [2025-05-17](https://rewindex.com/outages/2025-05-17.md) · Next: [2025-05-19](https://rewindex.com/outages/2025-05-19.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Moonshot AI (Kimi)](https://rewindex.com/company/moonshot-ai.md) | [安卓refresh token异常](https://rewindex.com/company/moonshot-ai/incidents/snmwr75j4q74.md) | critical | 2025-05-18 11:47 UTC | 2025-05-18 12:59 UTC | resolved |
| [Moonshot AI (Kimi)](https://rewindex.com/company/moonshot-ai.md) | [安卓refresh token异常](https://rewindex.com/company/moonshot-ai/incidents/6nb7w0w48rjt.md) | critical | 2025-05-18 12:47 UTC | 2025-05-18 12:59 UTC | resolved |
| [Stripe](https://rewindex.com/company/stripe.md) | [Elevated Blik payment method errors](https://rewindex.com/company/stripe/incidents/9vhxrbjl13cf.md) | major | 2025-05-18 08:17 UTC | 2025-05-18 08:57 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Confluent Cloud Metrics may return incorrect or no data for a few customers](https://rewindex.com/company/confluent/incidents/nkszsjcg38zf.md) | major | 2025-05-18 13:08 UTC | 2025-05-18 14:55 UTC | resolved |
| [Neon](https://rewindex.com/company/neon.md) | [Operations timing out in us-east-1](https://rewindex.com/company/neon/incidents/690d3c9a9f4563058f801289.md) | major | 2025-05-18 16:03 UTC | 2025-05-18 16:11 UTC | resolved |
| [Claude](https://rewindex.com/company/claude.md) | [Elevated errors for web search requests on API](https://rewindex.com/company/claude/incidents/v4b1tfthxmxn.md) | major | 2025-05-18 23:03 UTC | 2025-05-19 01:37 UTC | resolved |
| [Anthropic](https://rewindex.com/company/anthropic.md) | [Elevated errors for web search requests on API](https://rewindex.com/company/anthropic/incidents/v4b1tfthxmxn.md) | major | 2025-05-18 23:03 UTC | 2025-05-19 01:37 UTC | resolved |
| [Hex](https://rewindex.com/company/hex.md) | [Degraded Kernel Acquisition](https://rewindex.com/company/hex/incidents/jvzkkln9kk82.md) | major | 2025-05-18 23:38 UTC | 2025-05-19 00:21 UTC | resolved |
| [Vanta](https://rewindex.com/company/vanta.md) | [Public facing Trust Centre pages currently down](https://rewindex.com/company/vanta/incidents/vfctg7j7wrn6.md) | major | 2025-05-18 23:56 UTC | 2025-05-19 00:07 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Brazil - TIM](https://rewindex.com/company/sinch/incidents/y7zt8rbksjt7.md) | minor | 2025-05-18 00:23 UTC | 2025-05-18 04:58 UTC | resolved |
| [Stripe](https://rewindex.com/company/stripe.md) | [Elevated Blik payment method errors](https://rewindex.com/company/stripe/incidents/dzd1821g5zsm.md) | minor | 2025-05-18 13:30 UTC | 2025-05-18 14:06 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/l24bdlh7dfqz.md) | minor | 2025-05-18 14:58 UTC | 2025-05-18 19:03 UTC | resolved |
| [Stripe](https://rewindex.com/company/stripe.md) | [Elevated Blik payment method errors](https://rewindex.com/company/stripe/incidents/x1pvmr5dy2mj.md) | minor | 2025-05-18 16:07 UTC | 2025-05-19 00:21 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Delayed delivery of email messages from Squarespace.](https://rewindex.com/company/squarespace/incidents/6rp6jz36m430.md) | minor | 2025-05-18 18:25 UTC | 2025-05-19 17:23 UTC | resolved |
| [Contentful](https://rewindex.com/company/contentful.md) | [Connectivity issues to Content Delivery APIs (CDA and GraphQL)](https://rewindex.com/company/contentful/incidents/9plk29gr6xrc.md) | minor | 2025-05-18 23:31 UTC | 2025-05-19 12:08 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Global: Xero- some customers may be experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/stnyhk19w4xh.md) | minor | 2025-05-18 23:50 UTC | 2025-05-19 01:13 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Downstream provider (XL) degraded for Verify SNA in Indonesia](https://rewindex.com/company/twilio/incidents/j9kxjkpchkqt.md) | none | 2025-05-18 07:01 UTC | 2025-05-18 07:01 UTC | resolved |
| [Grain](https://rewindex.com/company/grain.md) | [MS Calendar Sync Outage](https://rewindex.com/company/grain/incidents/vpxnb2mml5s3.md) | none | 2025-05-18 21:30 UTC | 2025-05-18 21:30 UTC | resolved |
| [Retell AI](https://rewindex.com/company/retell-ai.md) | [Call Recordings Lost](https://rewindex.com/company/retell-ai/incidents/rsn2xp0443x2.md) | none | 2025-05-18 23:06 UTC | 2025-05-18 21:00 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC3\] - Public switch issue in room 4-5 s45-d9.dc3, s45-d10-dc3](https://rewindex.com/company/scaleway/incidents/rngwjwfbw4n9.md) | minor | 2025-05-12 07:17 UTC | 2025-05-21 15:01 UTC | resolved |
| [Retool](https://rewindex.com/company/retool.md) | [Intermittent Certificate Errors for Retool Requests](https://rewindex.com/company/retool/incidents/vxgg18pjxngn.md) | minor | 2025-05-12 23:23 UTC | 2025-05-18 09:17 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Issues with data pipelines for customers using GitHub for Jira Connector.](https://rewindex.com/company/jira/incidents/p72dgjs4w0rh.md) | minor | 2025-05-15 02:22 UTC | 2025-05-20 04:07 UTC | resolved |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [Grafana Cloud: Migration Assistant - degraded performance](https://rewindex.com/company/grafana-cloud/incidents/pc7jsnyyl7nd.md) | minor | 2025-05-15 13:46 UTC | 2025-05-26 02:50 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Cellcom Network in United States of America](https://rewindex.com/company/twilio/incidents/v6nyv8nvlspw.md) | minor | 2025-05-15 18:45 UTC | 2025-05-20 08:36 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue - US Cellcom](https://rewindex.com/company/sinch/incidents/7wtwkc6j5387.md) | minor | 2025-05-16 00:02 UTC | 2025-05-21 00:16 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC2\] - Public switch issue in room 203-B rack J5](https://rewindex.com/company/scaleway/incidents/bl85fm7wtm5r.md) | minor | 2025-05-16 12:29 UTC | 2025-05-21 14:50 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Report Delay to Tigo Network in Paraguay](https://rewindex.com/company/twilio/incidents/8918x7lgshw3.md) | minor | 2025-05-16 15:57 UTC | 2025-05-21 08:46 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to United States Cellular Corp. in the US](https://rewindex.com/company/twilio/incidents/mwttyrjktsnk.md) | minor | 2025-05-16 21:26 UTC | 2025-05-19 19:26 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers](https://rewindex.com/company/twilio/incidents/wj6bgp480mqv.md) | minor | 2025-05-16 21:53 UTC | 2025-05-20 23:09 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Algar Telecom CTBC in Brazil](https://rewindex.com/company/twilio/incidents/05h6dg6d4ljz.md) | minor | 2025-05-17 17:56 UTC | 2025-05-18 13:25 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Stripe](https://rewindex.com/company/stripe.md) | [\[Scheduled\] Scheduled maintenance for Swish - Nordea](https://rewindex.com/company/stripe/incidents/8wk9ylx8m4yd.md) | maintenance | 2025-05-18 00:00 UTC | 2025-05-18 05:00 UTC | resolved |
| [Stripe](https://rewindex.com/company/stripe.md) | [\[Scheduled\] Scheduled maintenance for EPS - Unicredit Bank Austria](https://rewindex.com/company/stripe/incidents/6l8zvxc8lj92.md) | maintenance | 2025-05-18 00:00 UTC | 2025-05-18 03:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] DI E-Mail 365 \| Application Maintenance \| PCR Number \# PCRSDI-11717](https://rewindex.com/company/sinch/incidents/50p59tgd7hr8.md) | maintenance | 2025-05-18 02:00 UTC | 2025-05-18 04:00 UTC | resolved |
| [Harness](https://rewindex.com/company/harness.md) | [\[Scheduled\] Database Maintenance Notification:](https://rewindex.com/company/harness/incidents/0b7vcrzz202q.md) | maintenance | 2025-05-18 04:30 UTC | 2025-05-18 05:30 UTC | resolved |
| [Stripe](https://rewindex.com/company/stripe.md) | [\[Scheduled\] Scheduled maintenance for Bancontact](https://rewindex.com/company/stripe/incidents/kkf3r2xhczmz.md) | maintenance | 2025-05-18 06:00 UTC | 2025-05-18 11:00 UTC | resolved |
| [JFrog](https://rewindex.com/company/jfrog.md) | [\[Scheduled\] Planned Cloud Maintenance on Azure East US](https://rewindex.com/company/jfrog/incidents/1xlwzz2bk85n.md) | maintenance | 2025-05-18 07:00 UTC | 2025-05-18 08:00 UTC | resolved |
| [Retool](https://rewindex.com/company/retool.md) | [\[Scheduled\] Planned Maintenance for Retool Networking](https://rewindex.com/company/retool/incidents/vppc2pc6yj36.md) | maintenance | 2025-05-18 08:00 UTC | 2025-05-18 09:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] United Kingdom Account Security Carrier Partner Maintenance - Vodafone](https://rewindex.com/company/twilio/incidents/m9qb37s5g2tx.md) | maintenance | 2025-05-18 21:15 UTC | 2025-05-19 01:50 UTC | resolved |

## Cite this

19 vendor-reported incidents started on 2025-05-18 (UTC) across 16 vendors, 9 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2025-05-18
- Citation: Rewindex daily outage roundup, “Outages on May 18, 2025” (2025-05-18 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2025-05-18 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 18, 2025 (2025-05-18)](https://rewindex.com/outages/2025-05-18)`


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Canonical: https://rewindex.com/outages/2025-05-18 · Markdown: https://rewindex.com/outages/2025-05-18.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:17:19.044Z