# Outages on July 21, 2021 (UTC)

> 40 incidents started on July 21, 2021 (UTC) on the status pages Rewindex archives, 8 labelled major or critical by the vendor (Canva, Smartsheet, Postman); 8 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-07-21
Last updated: 2021-07-27T18:03:00Z

- Incidents started: 40 (major/critical: 8, other: 32) across 26 vendors
- Still open from earlier days: 8 · Maintenance windows: 15 · Detected outage events: 0
- By vendor impact label: critical 2, major 6, minor 21, none 11
- Previous day with incidents: [2021-07-20](https://rewindex.com/outages/2021-07-20.md) · Next: [2021-07-22](https://rewindex.com/outages/2021-07-22.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Canva](https://rewindex.com/company/canva.md) | [Users are experiencing slow responses and errors when accessing Canva and their designs](https://rewindex.com/company/canva/incidents/xlvbqgb056fl.md) | critical | 2021-07-21 02:58 UTC | 2021-07-21 03:19 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [DataMesh Service Outage](https://rewindex.com/company/smartsheet/incidents/c95vs9frfgn3.md) | critical | 2021-07-21 20:20 UTC | 2021-07-21 22:26 UTC | resolved |
| [Postman](https://rewindex.com/company/postman.md) | [Elevated error rates on the Postman platform](https://rewindex.com/company/postman/incidents/x7503zr6pn8r.md) | major | 2021-07-21 08:00 UTC | 2021-07-21 11:04 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Local Market Impairment - LATA 638 Bismarck, ND.](https://rewindex.com/company/bandwidth/incidents/6ft84kk0mzcv.md) | major | 2021-07-21 08:46 UTC | 2021-07-21 13:03 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users experiencing errors with Bank Feed connections and viewing the Dashboard](https://rewindex.com/company/xero/incidents/fp32jh58g6kc.md) | major | 2021-07-21 10:54 UTC | 2021-07-21 14:29 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Partial outage SMS delivery](https://rewindex.com/company/messagebird-bird/incidents/hrnxl42n0tyw.md) | major | 2021-07-21 14:39 UTC | 2021-07-21 15:50 UTC | resolved |
| [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md) | [webapp and ingestion failures](https://rewindex.com/company/lightstep/incidents/fm2rrvp6nqnt.md) | major | 2021-07-21 17:10 UTC | 2021-07-21 20:14 UTC | resolved |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Increased latency and error rate](https://rewindex.com/company/gorgias/incidents/qjy6753qqmj1.md) | major | 2021-07-21 17:13 UTC | 2021-07-21 21:53 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Malitel In Mali](https://rewindex.com/company/twilio/incidents/hs8bp4pfg5rp.md) | minor | 2021-07-21 00:04 UTC | 2021-07-21 04:50 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users experiencing performance issues in Xero](https://rewindex.com/company/xero/incidents/mvhf5tkph9pc.md) | minor | 2021-07-21 02:04 UTC | 2021-07-21 03:46 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Users experiencing issues processing batch payments](https://rewindex.com/company/xero/incidents/7p9qp5xhl65t.md) | minor | 2021-07-21 03:17 UTC | 2021-07-21 05:31 UTC | resolved |
| [Amplitude](https://rewindex.com/company/amplitude.md) | [Using incorrect amplitude-ids during the data processing outage](https://rewindex.com/company/amplitude/incidents/dcsm66g93xwj.md) | minor | 2021-07-21 06:30 UTC | 2021-07-21 06:30 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [voice: TTS requests are failing for some languages](https://rewindex.com/company/messagebird-bird/incidents/y1gvwc9w31bw.md) | minor | 2021-07-21 07:26 UTC | 2021-07-21 12:53 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Temporary Data Ingestion Delay](https://rewindex.com/company/mixpanel/incidents/45s4cq5r1kq2.md) | minor | 2021-07-21 09:10 UTC | 2021-07-21 14:40 UTC | resolved |
| [Trello](https://rewindex.com/company/trello.md) | [Trello is slow](https://rewindex.com/company/trello/incidents/nf14xvh2j57p.md) | minor | 2021-07-21 13:59 UTC | 2021-07-21 16:05 UTC | resolved |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [possible authentication issues with hosted metrics](https://rewindex.com/company/grafana-cloud/incidents/9j9nzbwwv9x2.md) | minor | 2021-07-21 14:32 UTC | 2021-07-21 15:28 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Short Code Delivery Failures to Videotron](https://rewindex.com/company/twilio/incidents/967c5x329d4x.md) | minor | 2021-07-21 15:44 UTC | 2021-07-22 07:06 UTC | resolved |
| [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | ["Error: Unable to load the page. Please check your network connection and try again." When attempting to log into QuickBooks Online.](https://rewindex.com/company/quickbooks-online/incidents/190kvl201zdx.md) | minor | 2021-07-21 16:14 UTC | 2021-07-21 19:15 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound Failure of Messages to a Subset of Twilio Netherlands Phone Numbers](https://rewindex.com/company/twilio/incidents/lh4pspwl065s.md) | minor | 2021-07-21 16:26 UTC | 2021-07-21 23:55 UTC | resolved |
| [Sanity](https://rewindex.com/company/sanity.md) | [Elevated error rates for some customers using mutation API](https://rewindex.com/company/sanity/incidents/pjvmzm75rt4z.md) | minor | 2021-07-21 16:30 UTC | 2021-07-21 16:30 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Availability Issues](https://rewindex.com/company/bigcommerce/incidents/f6lngw85vzm0.md) | minor | 2021-07-21 17:04 UTC | 2021-07-21 17:39 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Core Telecom UK in United Kingdom](https://rewindex.com/company/sinch/incidents/m4n5sj9bbfwb.md) | minor | 2021-07-21 17:20 UTC | 2021-07-22 17:51 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Delays in Responses from Twilio Console and Usage API](https://rewindex.com/company/twilio/incidents/rdbqqp02tz7w.md) | minor | 2021-07-21 17:32 UTC | 2021-07-21 20:06 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Cellular South in United States](https://rewindex.com/company/sinch/incidents/wpmcgyw4k566.md) | minor | 2021-07-21 18:07 UTC | 2021-07-21 20:01 UTC | resolved |
| [Monday.com](https://rewindex.com/company/monday-com.md) | [Investigating issues with our automations](https://rewindex.com/company/monday-com/incidents/gt4jw4fqtfv1.md) | minor | 2021-07-21 18:12 UTC | 2021-07-21 18:57 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Degraded cluster connectivity in AWS eu-west-2](https://rewindex.com/company/elastic-cloud/incidents/fj7xkw3bb4fj.md) | minor | 2021-07-21 19:38 UTC | 2021-07-21 20:49 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Issues with opening links in delivered Campaigns emails](https://rewindex.com/company/squarespace/incidents/tlyk1cbr8vw4.md) | minor | 2021-07-21 19:41 UTC | 2021-07-21 20:58 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays over Subset of Short Codes to AT&T](https://rewindex.com/company/twilio/incidents/l5tct1wc1dzg.md) | minor | 2021-07-21 19:54 UTC | 2021-07-21 22:19 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Control Center Provisioning errors](https://rewindex.com/company/smartsheet/incidents/lm4rqc9851qf.md) | minor | 2021-07-21 21:27 UTC | 2021-07-21 23:36 UTC | resolved |
| [CircleCI](https://rewindex.com/company/circleci.md) | [UI displaying error for some jobs](https://rewindex.com/company/circleci/incidents/nh6sh2xcz93y.md) | none | 2021-07-21 01:43 UTC | 2021-07-21 02:02 UTC | resolved |
| [Gusto](https://rewindex.com/company/gusto.md) | [Users are unable to access the Gusto Wallet app](https://rewindex.com/company/gusto/incidents/7cy2qff057k8.md) | none | 2021-07-21 02:04 UTC | 2021-07-21 02:04 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [SMPP Servers TLS Certificate rollback](https://rewindex.com/company/messagebird-bird/incidents/wjk3m06gr3ww.md) | none | 2021-07-21 07:24 UTC | 2021-07-21 07:50 UTC | resolved |
| [Bugsnag](https://rewindex.com/company/bugsnag.md) | [Delay in Javascript event processing](https://rewindex.com/company/bugsnag/incidents/lcbqsmb6syd9.md) | none | 2021-07-21 07:50 UTC | 2021-07-21 08:17 UTC | resolved |
| [Bugsnag](https://rewindex.com/company/bugsnag.md) | [Notifications won't be received by users who rely on allow-listing our outbound IP addresses](https://rewindex.com/company/bugsnag/incidents/b79gst3s6f4b.md) | none | 2021-07-21 08:09 UTC | 2021-07-21 08:13 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC2\] DC2 - Room 203B - Bay J4 - Block D - Alimentation issue](https://rewindex.com/company/scaleway/incidents/xv4xm5whmhz4.md) | none | 2021-07-21 09:33 UTC | 2021-07-21 09:33 UTC | resolved |
| [Contentstack](https://rewindex.com/company/contentstack.md) | [Retroactive : Performance Impact Contentstack GraphQL](https://rewindex.com/company/contentstack/incidents/18xb2lxhrkh0.md) | none | 2021-07-21 14:18 UTC | 2021-07-21 14:18 UTC | resolved |
| [Amplitude](https://rewindex.com/company/amplitude.md) | [data missing from the /batch endpoint We are replaying events from Vacuum, mParticle, Segment, Braze, and RudderStack](https://rewindex.com/company/amplitude/incidents/gx3xmdzs1hml.md) | none | 2021-07-21 17:26 UTC | 2021-07-27 18:03 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT\# MNOC-31574](https://rewindex.com/company/sinch/incidents/vlz9c6v4m62j.md) | none | 2021-07-21 17:46 UTC | 2021-07-21 21:38 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Scheduled Maintenance on Dashboard Statistics](https://rewindex.com/company/substack/incidents/2gj8wtn405x7.md) | none | 2021-07-21 20:45 UTC | 2021-07-21 22:20 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Automated Alert: Minimal Customer Impact](https://rewindex.com/company/twilio/incidents/r69n8j8mw14t.md) | none | 2021-07-21 23:19 UTC | 2021-07-21 23:33 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing for 12.5% of Metrics](https://rewindex.com/company/klaviyo/incidents/yrgxrfr4nthv.md) | major | 2021-07-16 20:41 UTC | 2021-07-26 12:09 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delays in Analytics Processing](https://rewindex.com/company/klaviyo/incidents/ffpz1wydnmd8.md) | major | 2021-07-20 16:51 UTC | 2021-07-27 13:40 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Deleted Studio Flows Reappearing in Console](https://rewindex.com/company/twilio/incidents/twxx97rmp4wn.md) | minor | 2021-07-19 20:15 UTC | 2021-07-21 15:25 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Flashcall Degradation - Indonesia](https://rewindex.com/company/sinch/incidents/0vq6bdhhm99j.md) | minor | 2021-07-20 05:48 UTC | 2021-07-26 11:37 UTC | resolved |
| [Amplitude](https://rewindex.com/company/amplitude.md) | [Data Processing Delays](https://rewindex.com/company/amplitude/incidents/y10hzwnc4j0k.md) | minor | 2021-07-20 19:22 UTC | 2021-07-21 08:32 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Issues Navigating to Notify, Sync, Conversations, Programmable Messaging and Messaging Insights via Safari in Console](https://rewindex.com/company/twilio/incidents/gb1wk5sg5ghy.md) | minor | 2021-07-20 23:09 UTC | 2021-07-21 00:50 UTC | resolved |
| [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | [Pay event submission delay with the ATO](https://rewindex.com/company/quickbooks-online/incidents/w3ct9rngqsd0.md) | none | 2021-07-15 03:18 UTC | 2021-07-28 07:47 UTC | resolved |
| [Dropbox](https://rewindex.com/company/dropbox.md) | [Scheduled maintenance](https://rewindex.com/company/dropbox/incidents/ygzh6kz2q2s8.md) | none | 2021-07-20 23:12 UTC | 2021-07-21 00:23 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/wb4fb6k97vp8.md) | maintenance | 2021-07-21 04:00 UTC | 2021-07-21 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - US Long Number Provider](https://rewindex.com/company/sinch/incidents/2vqfszx1r4vn.md) | maintenance | 2021-07-21 04:00 UTC | 2021-07-21 09:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Verizon - US](https://rewindex.com/company/sinch/incidents/vlm0lf833xty.md) | maintenance | 2021-07-21 04:00 UTC | 2021-07-21 09:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/tfphjp85c1ln.md) | maintenance | 2021-07-21 05:00 UTC | 2021-07-21 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] DI MMS 365 - MM4 \| Operator Services \| Application Maintenance \| PCR Number \# PSD-9102](https://rewindex.com/company/sinch/incidents/pn92x2crwv2c.md) | maintenance | 2021-07-21 06:00 UTC | 2021-07-21 06:58 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] DI SMS 365 (iSMS) \| Operator Services \| Application Maintenance \| PCR Number \# PSD-9118](https://rewindex.com/company/sinch/incidents/j70yhx2063vm.md) | maintenance | 2021-07-21 06:00 UTC | 2021-07-21 06:49 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [\[Scheduled\] TLS certificate update on smpp01.messagebird.com, smpp02.messagebird.com and smpp03.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/lzqp681lfm63.md) | maintenance | 2021-07-21 06:00 UTC | 2021-07-21 06:24 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS and MMS Carrier Maintenance - Sprint US](https://rewindex.com/company/twilio/incidents/j34yb2qkkt8s.md) | maintenance | 2021-07-21 09:30 UTC | 2021-07-21 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance -Tele2](https://rewindex.com/company/twilio/incidents/zym4qm336vqy.md) | maintenance | 2021-07-21 20:00 UTC | 2021-07-22 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Tele2](https://rewindex.com/company/twilio/incidents/r6wxb9w3qb9q.md) | maintenance | 2021-07-21 20:00 UTC | 2021-07-22 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Megafon Russia Federation](https://rewindex.com/company/twilio/incidents/bc355dz57q9v.md) | maintenance | 2021-07-21 20:00 UTC | 2021-07-22 00:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloSign Product Update](https://rewindex.com/company/dropbox-sign/incidents/7n477jkjg57w.md) | maintenance | 2021-07-21 20:00 UTC | 2021-07-21 22:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Beeline](https://rewindex.com/company/twilio/incidents/80f7t1jhss8q.md) | maintenance | 2021-07-21 21:02 UTC | 2021-07-22 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Beeline (VimpelCom)](https://rewindex.com/company/twilio/incidents/q6jw7gvhy85x.md) | maintenance | 2021-07-21 22:30 UTC | 2021-07-21 23:30 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] UK Voice Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/l6v4vxm3fzlk.md) | maintenance | 2021-07-21 23:00 UTC | 2021-07-22 03:00 UTC | resolved |

## Cite this

40 vendor-reported incidents started on 2021-07-21 (UTC) across 26 vendors, 8 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-07-21
- Citation: Rewindex daily outage roundup, “Outages on July 21, 2021” (2021-07-21 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-07-21 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on July 21, 2021 (2021-07-21)](https://rewindex.com/outages/2021-07-21)`


---
Canonical: https://rewindex.com/outages/2021-07-21 · Markdown: https://rewindex.com/outages/2021-07-21.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:38:28.389Z