# Outages on May 15, 2021 (UTC)

> 7 incidents started on May 15, 2021 (UTC) on the status pages Rewindex archives, 3 labelled major or critical by the vendor (Sinch, QuickBooks Online); 9 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-05-15
Last updated: 2021-05-17T15:12:00Z

- Incidents started: 7 (major/critical: 3, other: 4) across 3 vendors
- Still open from earlier days: 9 · Maintenance windows: 4 · Detected outage events: 0
- By vendor impact label: critical 2, major 1, minor 4
- Previous day with incidents: [2021-05-14](https://rewindex.com/outages/2021-05-14.md) · Next: [2021-05-16](https://rewindex.com/outages/2021-05-16.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issue Telcel Mexico](https://rewindex.com/company/sinch/incidents/jj02znl4lrml.md) | critical | 2021-05-15 15:52 UTC | 2021-05-15 20:44 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Brazil - Claro](https://rewindex.com/company/sinch/incidents/gj8c5mvn37yn.md) | critical | 2021-05-15 17:05 UTC | 2021-05-15 18:19 UTC | resolved |
| [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | [Direct Deposit with settlement date of May 14th, 2021 is not showing posted in employee accounts.](https://rewindex.com/company/quickbooks-online/incidents/cpv9lmyfp5f6.md) | major | 2021-05-15 18:22 UTC | 2021-05-17 15:12 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Outbound SMS Delivery Delay to CTBC Network in Brazil](https://rewindex.com/company/twilio/incidents/qhbh5bz9fgyb.md) | minor | 2021-05-15 15:30 UTC | 2021-05-16 04:33 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures to Telcel Mexico](https://rewindex.com/company/twilio/incidents/kycqddmtyvrv.md) | minor | 2021-05-15 16:02 UTC | 2021-05-15 21:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays on US Over a Subset of Shortcodes](https://rewindex.com/company/twilio/incidents/ck561c06ysk1.md) | minor | 2021-05-15 17:01 UTC | 2021-05-16 02:54 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Peru Claro](https://rewindex.com/company/twilio/incidents/0ckjj7k67jps.md) | minor | 2021-05-15 17:03 UTC | 2021-05-15 21:55 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Pendo](https://rewindex.com/company/pendo.md) | [Feedback Unavailable](https://rewindex.com/company/pendo/incidents/swg4fys307xp.md) | critical | 2021-05-14 17:38 UTC | 2021-05-15 21:11 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Some data missing from LTI dashboards](https://rewindex.com/company/lever/incidents/fbgs6tjmp208.md) | major | 2021-05-14 15:33 UTC | 2021-05-15 16:24 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [UCEprotect blacklist our AS](https://rewindex.com/company/scaleway/incidents/7yhgwblnd4qt.md) | minor | 2021-05-11 06:41 UTC | 2021-05-18 09:41 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/3ydm6bb0608m.md) | minor | 2021-05-11 18:26 UTC | 2021-05-19 08:25 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing for 25% of Metrics](https://rewindex.com/company/klaviyo/incidents/n296gp1tn6z7.md) | minor | 2021-05-13 17:39 UTC | 2021-05-18 14:09 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long Codes](https://rewindex.com/company/twilio/incidents/9skntwy87fcy.md) | minor | 2021-05-13 17:57 UTC | 2021-05-20 19:56 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [PAAS Portal - Deployment Completion Status](https://rewindex.com/company/optimizely/incidents/7h8qy1vsjmcw.md) | minor | 2021-05-14 09:19 UTC | 2021-05-19 08:19 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Brazil - Claro](https://rewindex.com/company/sinch/incidents/4v8hfpbcpf5k.md) | minor | 2021-05-14 20:06 UTC | 2021-05-15 03:19 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Regression for TwiML Based Emergency Calls](https://rewindex.com/company/twilio/incidents/5cv7g710yfpr.md) | minor | 2021-05-14 23:57 UTC | 2021-05-15 01:45 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [\[Scheduled\] Hosted Grafana database maintenance](https://rewindex.com/company/grafana-cloud/incidents/jnjpcv5p41wg.md) | maintenance | 2021-05-15 06:01 UTC | 2021-05-15 08:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Planned Maintenance for Flex Insights](https://rewindex.com/company/twilio/incidents/f1nzxxrmvyh2.md) | maintenance | 2021-05-15 08:00 UTC | 2021-05-15 10:00 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [\[Scheduled\] Database infrastructure maintenance. Up to four hours of downtime scheduled](https://rewindex.com/company/bitbucket/incidents/5q0zhsqk5dxm.md) | maintenance | 2021-05-15 19:00 UTC | 2021-05-15 23:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Hong Kong SMS Carrier Maintenance - Hong Kong (HKT/CLS)](https://rewindex.com/company/twilio/incidents/fck93p38gbt2.md) | maintenance | 2021-05-15 22:45 UTC | 2021-05-16 00:45 UTC | resolved |

## Cite this

7 vendor-reported incidents started on 2021-05-15 (UTC) across 3 vendors, 3 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-05-15
- Citation: Rewindex daily outage roundup, “Outages on May 15, 2021” (2021-05-15 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-05-15 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 15, 2021 (2021-05-15)](https://rewindex.com/outages/2021-05-15)`


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Canonical: https://rewindex.com/outages/2021-05-15 · Markdown: https://rewindex.com/outages/2021-05-15.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:55:42.371Z