# Outages on May 13, 2021 (UTC)

> 27 incidents started on May 13, 2021 (UTC) on the status pages Rewindex archives, 7 labelled major or critical by the vendor (Bandwidth, SurveyMonkey, Scaleway); 12 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-05-13
Last updated: 2021-05-20T17:57:00Z

- Incidents started: 27 (major/critical: 7, other: 20) across 15 vendors
- Still open from earlier days: 12 · Maintenance windows: 12 · Detected outage events: 0
- By vendor impact label: critical 2, major 5, minor 17, none 3
- Previous day with incidents: [2021-05-12](https://rewindex.com/outages/2021-05-12.md) · Next: [2021-05-14](https://rewindex.com/outages/2021-05-14.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Local Market Impairment - LATA 928 (Charlottesville, VA)](https://rewindex.com/company/bandwidth/incidents/t48djm26zc6n.md) | critical | 2021-05-13 02:50 UTC | 2021-05-13 16:27 UTC | resolved |
| [SurveyMonkey](https://rewindex.com/company/surveymonkey.md) | [Create page is not loading](https://rewindex.com/company/surveymonkey/incidents/hswf9wlr25mj.md) | critical | 2021-05-13 20:46 UTC | 2021-05-13 20:59 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC3\] Switch down in DC3 Room 31 Racks B4, B5 and B6](https://rewindex.com/company/scaleway/incidents/b3jvd1v9n8wq.md) | major | 2021-05-13 01:03 UTC | 2021-05-13 03:35 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC2\] Switch down in DC2 Room 205 Racks D8](https://rewindex.com/company/scaleway/incidents/qqlmsxnvrwdl.md) | major | 2021-05-13 05:16 UTC | 2021-05-13 10:19 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [WhatsApp media messages delivery issue](https://rewindex.com/company/messagebird-bird/incidents/26bvrjhkmbks.md) | major | 2021-05-13 10:49 UTC | 2021-05-13 16:24 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Possible Toll Free Activation delays](https://rewindex.com/company/bandwidth/incidents/vk0dk2zqtbt5.md) | major | 2021-05-13 15:59 UTC | 2021-05-13 18:39 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [c/c++ client-side SDK may be unable to initialize](https://rewindex.com/company/launchdarkly/incidents/jgvywktw7001.md) | major | 2021-05-13 16:07 UTC | 2021-05-13 19:13 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound SMS/MMS failure towards US phone numbers : Charlottesville, VA](https://rewindex.com/company/plivo/incidents/j38hkg3v7vg9.md) | minor | 2021-05-13 03:02 UTC | 2021-05-13 16:29 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Intermittent Flow Builder errors](https://rewindex.com/company/messagebird-bird/incidents/j5drcsf5cpw3.md) | minor | 2021-05-13 10:09 UTC | 2021-05-13 14:17 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound Call Failures to a Subset of Spain Landline Phone Numbers](https://rewindex.com/company/twilio/incidents/k4qwhq7y5k0p.md) | minor | 2021-05-13 14:02 UTC | 2021-05-14 10:23 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound Call Failures to Brazil Phone Numbers](https://rewindex.com/company/twilio/incidents/nh841xvz7015.md) | minor | 2021-05-13 14:10 UTC | 2021-05-13 16:16 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Sinch notification - Whatsapp](https://rewindex.com/company/sinch/incidents/70p9xll20llx.md) | minor | 2021-05-13 15:40 UTC | 2021-05-14 10:36 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Reports Delays to Canada Over Short Code](https://rewindex.com/company/twilio/incidents/bjj1vm15l2jz.md) | minor | 2021-05-13 15:47 UTC | 2021-05-13 19:39 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Lookout Delays for US Region](https://rewindex.com/company/new-relic/incidents/vygqjrp558dc.md) | minor | 2021-05-13 15:49 UTC | 2021-05-13 16:06 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [MongoDB Realm: Statically-hosted content may display security warnings](https://rewindex.com/company/mongodb-atlas/incidents/x5wz1ckyhkpn.md) | minor | 2021-05-13 15:52 UTC | 2021-05-13 19:13 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/pt89kbxr0134.md) | minor | 2021-05-13 16:57 UTC | 2021-05-13 20:23 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays on US - T-Mobile Over a Subset of Short Codes](https://rewindex.com/company/twilio/incidents/v899vvw9lfmp.md) | minor | 2021-05-13 17:04 UTC | 2021-05-13 20:13 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Elevated HTTP 500 Errors for Group MMS](https://rewindex.com/company/twilio/incidents/mhfkqz7r4hqv.md) | minor | 2021-05-13 17:20 UTC | 2021-05-13 18:34 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing for 25% of Metrics](https://rewindex.com/company/klaviyo/incidents/n296gp1tn6z7.md) | minor | 2021-05-13 17:39 UTC | 2021-05-18 14:09 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long Codes](https://rewindex.com/company/twilio/incidents/9skntwy87fcy.md) | minor | 2021-05-13 17:57 UTC | 2021-05-20 19:56 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [User indexing is delayed](https://rewindex.com/company/launchdarkly/incidents/32fg9vjb054x.md) | minor | 2021-05-13 19:11 UTC | 2021-05-14 15:19 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Flex Admin Experience Configuration Service Returning 400s](https://rewindex.com/company/twilio/incidents/9l6qxl2rqc1p.md) | minor | 2021-05-13 19:48 UTC | 2021-05-13 20:57 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Connection Failure for Pre-Registered Template Messages to China Over Multiple Networks (460-000, 460-001, 460-011)](https://rewindex.com/company/twilio/incidents/w2grrxbfpv1q.md) | minor | 2021-05-13 20:55 UTC | 2021-05-14 06:19 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to the Orange and TIGO Networks in the DRC](https://rewindex.com/company/twilio/incidents/wv04x2djjbt1.md) | minor | 2021-05-13 22:15 UTC | 2021-05-14 02:18 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Delayed transactional and order notification emails](https://rewindex.com/company/bigcommerce/incidents/2h6p58n758p5.md) | none | 2021-05-13 03:42 UTC | 2021-05-13 03:44 UTC | resolved |
| [ngrok](https://rewindex.com/company/ngrok.md) | [US tunnel performance degradation](https://rewindex.com/company/ngrok/incidents/hpyg372405r3.md) | none | 2021-05-13 20:11 UTC | 2021-05-13 20:59 UTC | resolved |
| [Dropbox](https://rewindex.com/company/dropbox.md) | [Dropbox experienced a brief partial outage on website, API and desktop application](https://rewindex.com/company/dropbox/incidents/qg4x7stk20kd.md) | none | 2021-05-13 21:00 UTC | 2021-05-13 21:00 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Hosting\] Email delivery issue](https://rewindex.com/company/scaleway/incidents/z1q640zrzc65.md) | major | 2021-05-11 10:08 UTC | 2021-05-14 18:30 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/w1kx90504z5w.md) | major | 2021-05-12 23:50 UTC | 2021-05-13 04:20 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Service Notification - Etisalat Egypt](https://rewindex.com/company/sinch/incidents/53pzpfh2w4s3.md) | minor | 2021-05-09 07:58 UTC | 2021-05-13 18:13 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [UCEprotect blacklist our AS](https://rewindex.com/company/scaleway/incidents/7yhgwblnd4qt.md) | minor | 2021-05-11 06:41 UTC | 2021-05-18 09:41 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/3ydm6bb0608m.md) | minor | 2021-05-11 18:26 UTC | 2021-05-19 08:25 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Workflow automation delays for integrated services](https://rewindex.com/company/smartsheet/incidents/30f16w10y6nl.md) | minor | 2021-05-12 17:13 UTC | 2021-05-13 11:06 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to US Cellular One from Shortcodes and Longcodes](https://rewindex.com/company/twilio/incidents/ckj6xnys9tn6.md) | minor | 2021-05-12 17:23 UTC | 2021-05-13 12:13 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Verify Usage Logs Timing Out in Console](https://rewindex.com/company/twilio/incidents/6bpgtnqbv2bz.md) | minor | 2021-05-12 18:49 UTC | 2021-05-13 01:47 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Messaging Insights Show Incorrect Aggregations](https://rewindex.com/company/twilio/incidents/cb5xc2p79djr.md) | minor | 2021-05-12 20:17 UTC | 2021-05-14 21:27 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Iraq - Asiacell](https://rewindex.com/company/sinch/incidents/50khb4qkf84r.md) | minor | 2021-05-12 20:41 UTC | 2021-05-13 18:11 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to the T-Mobile Network in United States](https://rewindex.com/company/twilio/incidents/srxwh1gvbfwp.md) | minor | 2021-05-12 23:12 UTC | 2021-05-13 02:12 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to the Kcell Network in Kazakhstan](https://rewindex.com/company/twilio/incidents/sf9lw8qhttdn.md) | minor | 2021-05-12 23:52 UTC | 2021-05-13 02:31 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/zvhppkz63wwv.md) | maintenance | 2021-05-13 03:00 UTC | 2021-05-13 07:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/4jst6wv2tnh7.md) | maintenance | 2021-05-13 03:00 UTC | 2021-05-13 07:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance](https://rewindex.com/company/twilio/incidents/gzx1wd6rpn0q.md) | maintenance | 2021-05-13 03:00 UTC | 2021-05-13 07:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Toll-Free SMS & MMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/11wldpg4rvn5.md) | maintenance | 2021-05-13 03:00 UTC | 2021-05-13 07:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - Toll Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/v9k4zb0jdq86.md) | maintenance | 2021-05-13 03:01 UTC | 2021-05-13 07:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] My.Bandwidth Legacy Portal Maintenance](https://rewindex.com/company/bandwidth/incidents/0wldg2c7twtx.md) | maintenance | 2021-05-13 04:00 UTC | 2021-05-13 06:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/2tynklwlx9x4.md) | maintenance | 2021-05-13 04:00 UTC | 2021-05-13 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - AT&T US](https://rewindex.com/company/twilio/incidents/mvnxz9z1d5dz.md) | maintenance | 2021-05-13 04:00 UTC | 2021-05-13 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/p17pb1xscq0t.md) | maintenance | 2021-05-13 05:00 UTC | 2021-05-13 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Sinch Scheduled Maintenance - Mblox Legacy](https://rewindex.com/company/sinch/incidents/kz825wqv35s0.md) | maintenance | 2021-05-13 09:00 UTC | 2021-05-13 09:30 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloWorks Product Update](https://rewindex.com/company/dropbox-sign/incidents/dnsyt0453nml.md) | maintenance | 2021-05-13 18:00 UTC | 2021-05-13 19:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/lever/incidents/k31b1r8tcj7b.md) | maintenance | 2021-05-13 23:30 UTC | 2021-05-14 05:00 UTC | resolved |

## Cite this

27 vendor-reported incidents started on 2021-05-13 (UTC) across 15 vendors, 7 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-05-13
- Citation: Rewindex daily outage roundup, “Outages on May 13, 2021” (2021-05-13 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-05-13 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 13, 2021 (2021-05-13)](https://rewindex.com/outages/2021-05-13)`


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Canonical: https://rewindex.com/outages/2021-05-13 · Markdown: https://rewindex.com/outages/2021-05-13.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:03.304Z