# Outages on April 20, 2021 (UTC)

> 35 incidents started on April 20, 2021 (UTC) on the status pages Rewindex archives, 12 labelled major or critical by the vendor (Census, Firebolt, LogRocket); 16 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-04-20
Last updated: 2021-04-21T15:33:00Z

- Incidents started: 35 (major/critical: 12, other: 23) across 29 vendors
- Still open from earlier days: 16 · Maintenance windows: 8 · Detected outage events: 1
- By vendor impact label: critical 3, major 9, minor 19, none 4
- Previous day with incidents: [2021-04-19](https://rewindex.com/outages/2021-04-19.md) · Next: [2021-04-21](https://rewindex.com/outages/2021-04-21.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Outage events this day

- [Auth0 outage](https://rewindex.com/events/2021-04-20-auth0): 4 linked vendors, 8 other incidents in the same window (also happening, not linked). Vendors reported an Auth0 outage; Auth0’s own incident for this date is not in the archive.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Census](https://rewindex.com/company/census.md) | [Census Management UI Down](https://rewindex.com/company/census/incidents/dcqw05l9jlpn.md) | critical | 2021-04-20 16:20 UTC | 2021-04-20 21:57 UTC | resolved |
| [Firebolt](https://rewindex.com/company/firebolt.md) | [Logging into FIrebolt may fail](https://rewindex.com/company/firebolt/incidents/xvc1zykt4y8f.md) | critical | 2021-04-20 16:25 UTC | 2021-04-20 17:19 UTC | resolved |
| [LogRocket](https://rewindex.com/company/logrocket.md) | [Authentication Service Outage](https://rewindex.com/company/logrocket/incidents/6j95d9phhr56.md) | critical | 2021-04-20 16:38 UTC | 2021-04-20 20:51 UTC | resolved |
| [Mezmo](https://rewindex.com/company/mezmo.md) | [LogDNA Web UI is unresponsive](https://rewindex.com/company/mezmo/incidents/52jrnyhhnvtj.md) | major | 2021-04-20 09:04 UTC | 2021-04-20 11:54 UTC | resolved |
| [FullStory](https://rewindex.com/company/fullstory.md) | [Delayed search results new events.](https://rewindex.com/company/fullstory/incidents/tgr3lknpnxfl.md) | major | 2021-04-20 15:20 UTC | 2021-04-20 20:42 UTC | resolved |
| [Wiz](https://rewindex.com/company/wiz.md) | [Intermittent login issues - Auth0 is down](https://rewindex.com/company/wiz/incidents/f9lshhpww8c6.md) | major | 2021-04-20 15:47 UTC | 2021-04-20 21:05 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Authentication outage](https://rewindex.com/company/influxdata/incidents/d7ltrrhn6497.md) | major | 2021-04-20 16:19 UTC | 2021-04-21 00:16 UTC | resolved |
| [Snyk](https://rewindex.com/company/snyk.md) | [Upstream service issue preventing login](https://rewindex.com/company/snyk/incidents/kxs1t517rj3h.md) | major | 2021-04-20 16:22 UTC | 2021-04-21 00:53 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Increased error rate in Auth0](https://rewindex.com/company/lever/incidents/vdvzntt499yb.md) | major | 2021-04-20 17:34 UTC | 2021-04-21 00:18 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Authentication outage](https://rewindex.com/company/influxdata/incidents/4snjxjf35d7m.md) | major | 2021-04-20 18:00 UTC | 2021-04-21 00:15 UTC | resolved |
| [FullStory](https://rewindex.com/company/fullstory.md) | [Elevated SSO login failures](https://rewindex.com/company/fullstory/incidents/6c4bz0jrfmz8.md) | major | 2021-04-20 18:53 UTC | 2021-04-21 00:56 UTC | resolved |
| [Mailjet](https://rewindex.com/company/mailjet.md) | [MJ Sending Delays Apr 20, 2021](https://rewindex.com/company/mailjet/incidents/qzp4ykqyx1hb.md) | major | 2021-04-20 20:01 UTC | 2021-04-21 02:17 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delay to Orange Network Dominican Republic](https://rewindex.com/company/twilio/incidents/ch521mz0vlr0.md) | minor | 2021-04-20 03:51 UTC | 2021-04-20 19:14 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Performance degradation with Git and website](https://rewindex.com/company/bitbucket/incidents/k6mg9d4r4ftr.md) | minor | 2021-04-20 09:17 UTC | 2021-04-20 21:59 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [Search & Navigation Incident - US Region (USEA02)](https://rewindex.com/company/optimizely/incidents/0k38sj3v6cr3.md) | minor | 2021-04-20 09:55 UTC | 2021-04-20 20:52 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Delays processing messages on specific whatsapp conversations channels](https://rewindex.com/company/messagebird-bird/incidents/s3l9wf5p3cjp.md) | minor | 2021-04-20 11:06 UTC | 2021-04-20 13:09 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[CONSOLE\] New users can't request a verification link](https://rewindex.com/company/scaleway/incidents/d5t2dv638xr0.md) | minor | 2021-04-20 13:09 UTC | 2021-04-20 13:48 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Service Notification - Data Calling degradation](https://rewindex.com/company/sinch/incidents/clwpz3j3lyrn.md) | minor | 2021-04-20 14:04 UTC | 2021-04-20 15:41 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [Elevated mobile stream connection error rate](https://rewindex.com/company/launchdarkly/incidents/c6k49rbbhvwz.md) | minor | 2021-04-20 14:21 UTC | 2021-04-20 14:54 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Issues with Account Balance Reflection for a Subset of Customers](https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf.md) | minor | 2021-04-20 14:45 UTC | 2021-04-21 15:33 UTC | resolved |
| [Logz.io](https://rewindex.com/company/logz-io.md) | [Disruptions on app login](https://rewindex.com/company/logz-io/incidents/jbhcmp6qjssk.md) | minor | 2021-04-20 15:48 UTC | 2021-04-20 20:48 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Delays in job processing on Semaphore 2.0 for a1-standard-4 machines, Xcode 12](https://rewindex.com/company/semaphore/incidents/nff0cbmhz4xq.md) | minor | 2021-04-20 15:56 UTC | 2021-04-20 16:46 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Authentication failures](https://rewindex.com/company/confluent/incidents/6zwkwk4n5ktc.md) | minor | 2021-04-20 16:06 UTC | 2021-04-20 22:06 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Toll Free Port Activation Incident](https://rewindex.com/company/bandwidth/incidents/4bjxwpm49fvw.md) | minor | 2021-04-20 16:32 UTC | 2021-04-20 18:46 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Issues when Adding or Changing a new Proxy Plan for a Subset of Customers](https://rewindex.com/company/twilio/incidents/3l1hpvkmx0nl.md) | minor | 2021-04-20 17:45 UTC | 2021-04-21 01:01 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Elevated error rates when viewing or editing sites](https://rewindex.com/company/squarespace/incidents/q2fjnhzpddyg.md) | minor | 2021-04-20 18:13 UTC | 2021-04-20 18:46 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delay to Orange network in Congo Democratic Republic](https://rewindex.com/company/twilio/incidents/j03gjs61qcjr.md) | minor | 2021-04-20 19:07 UTC | 2021-04-20 23:24 UTC | resolved |
| [Render](https://rewindex.com/company/render.md) | [Connectivity issues for static sites and web services](https://rewindex.com/company/render/incidents/klkfb1k2tg0z.md) | minor | 2021-04-20 19:40 UTC | 2021-04-20 20:21 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[WEBHOSTING\] Websites on Platform 44 are down](https://rewindex.com/company/scaleway/incidents/nwvlzswg3n2x.md) | minor | 2021-04-20 20:14 UTC | 2021-04-21 07:57 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Unable to create observability deployments in some Azure regions](https://rewindex.com/company/elastic-cloud/incidents/c0fw8pk1q190.md) | minor | 2021-04-20 21:15 UTC | 2021-04-20 22:01 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Servers Unavailable](https://rewindex.com/company/discord/incidents/gl4j21rcfq3d.md) | minor | 2021-04-20 23:18 UTC | 2021-04-21 00:09 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Alerts Delays for EU Region](https://rewindex.com/company/new-relic/incidents/5mq2fry352jb.md) | none | 2021-04-20 00:30 UTC | 2021-04-20 00:30 UTC | resolved |
| [Asana](https://rewindex.com/company/asana.md) | [Webhooks Event Streams Delayed and Some Events will be lost](https://rewindex.com/company/asana/incidents/xmv3jr7jz0gm.md) | none | 2021-04-20 15:00 UTC | 2021-04-20 15:00 UTC | resolved |
| [Segment](https://rewindex.com/company/segment.md) | [Elevated SSO login failures](https://rewindex.com/company/segment/incidents/mgscnrpbfc4x.md) | none | 2021-04-20 15:46 UTC | 2021-04-21 01:12 UTC | resolved |
| [ActiveCampaign](https://rewindex.com/company/activecampaign.md) | [Custom Contact Fields](https://rewindex.com/company/activecampaign/incidents/99jbq6xgf0dj.md) | none | 2021-04-20 23:43 UTC | 2021-04-21 02:26 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Ongoing Facebook bug impacting Instagram comments reception in Gorgias for some Instagram accounts](https://rewindex.com/company/gorgias/incidents/b3wvr6vgq9sv.md) | major | 2021-04-15 21:46 UTC | 2021-04-20 02:57 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [\[Major\] Delay in generating Admin Reports and latency to the Events API endpoint](https://rewindex.com/company/box/incidents/f6lbbjyhrwtl.md) | major | 2021-04-19 16:19 UTC | 2021-04-21 19:18 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Sinch Service Notification - AU Service Degradation](https://rewindex.com/company/sinch/incidents/74kcd4hphzzl.md) | major | 2021-04-19 22:37 UTC | 2021-04-20 00:09 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Outage - Rogers Wireless Canada](https://rewindex.com/company/sinch/incidents/xlx5sr63ntwp.md) | minor | 2021-04-19 06:58 UTC | 2021-04-20 08:02 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS and MMS Delivery Delays to Canada Rogers/Fido Network](https://rewindex.com/company/twilio/incidents/nm6kgyj2cqb0.md) | minor | 2021-04-19 16:02 UTC | 2021-04-20 06:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Usage and Billing Report Issues for Programmable Wireless Commands, SMS and Voice](https://rewindex.com/company/twilio/incidents/jpt99j323h41.md) | minor | 2021-04-19 16:10 UTC | 2021-04-20 09:05 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on inbound/outbound regular & toll-free SMS/MMS towards US and Canada phone numbers](https://rewindex.com/company/plivo/incidents/14693z8pgqn4.md) | minor | 2021-04-19 17:40 UTC | 2021-04-20 01:20 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Issue with Twilio Billing  Processing Causing Account Suspension and Balance Update Reflection for a Subset of Customers](https://rewindex.com/company/twilio/incidents/xjvfbysqr7rn.md) | minor | 2021-04-19 17:42 UTC | 2021-04-20 07:11 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Direct Network Connection Incident - ATL](https://rewindex.com/company/bandwidth/incidents/k63q9s5zy033.md) | minor | 2021-04-19 17:55 UTC | 2021-04-20 01:10 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC5\] RPN switch issue in DC5 Room 1 Rack C14](https://rewindex.com/company/scaleway/incidents/3qx7wc4kfrmf.md) | minor | 2021-04-19 20:10 UTC | 2021-04-20 04:57 UTC | resolved |
| [Confluence](https://rewindex.com/company/confluence.md) | [Atlassian account session invalidations](https://rewindex.com/company/confluence/incidents/j1h0213fdzyd.md) | none | 2021-04-19 04:32 UTC | 2021-04-30 01:34 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Atlassian account session invalidations](https://rewindex.com/company/jira/incidents/qw9s6dkd9t03.md) | none | 2021-04-19 04:32 UTC | 2021-04-30 01:34 UTC | resolved |
| [Trello](https://rewindex.com/company/trello.md) | [Atlassian account session invalidations](https://rewindex.com/company/trello/incidents/0n10hm09cmcl.md) | none | 2021-04-19 04:32 UTC | 2021-04-30 01:34 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Users may get logged out of their Atlassian accounts](https://rewindex.com/company/bitbucket/incidents/l6by7fsxgsfx.md) | none | 2021-04-19 04:32 UTC | 2021-04-29 15:07 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Users may get logged out of their Atlassian accounts](https://rewindex.com/company/opsgenie/incidents/vswkkzg7s8ft.md) | none | 2021-04-19 04:32 UTC | 2021-04-28 06:02 UTC | resolved |
| [Statuspage](https://rewindex.com/company/statuspage.md) | [Users may get logged out of their Atlassian accounts](https://rewindex.com/company/statuspage/incidents/3x1nq38dfj9q.md) | none | 2021-04-19 05:31 UTC | 2021-04-28 00:00 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Dropbox](https://rewindex.com/company/dropbox.md) | [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/dropbox/incidents/l1vbzjpg04w6.md) | maintenance | 2021-04-20 00:10 UTC | 2021-04-20 00:40 UTC | resolved |
| [Asana](https://rewindex.com/company/asana.md) | [\[Scheduled\] Planned Maintenance](https://rewindex.com/company/asana/incidents/5zlhj31d3mfh.md) | maintenance | 2021-04-20 00:20 UTC | 2021-04-20 01:01 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/lever/incidents/6yfw5r6lsvv1.md) | maintenance | 2021-04-20 02:00 UTC | 2021-04-20 04:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/60t53294lp54.md) | maintenance | 2021-04-20 04:00 UTC | 2021-04-20 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] MMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/tl2kdhrmzxdr.md) | maintenance | 2021-04-20 04:00 UTC | 2021-04-20 08:00 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Scheduled\] \[PAR1\] Instance API unavailability](https://rewindex.com/company/scaleway/incidents/fwy18b0cskp4.md) | maintenance | 2021-04-20 07:00 UTC | 2021-04-20 07:30 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Scheduled\] \[TICKETING\] Elements ticketing unavailability](https://rewindex.com/company/scaleway/incidents/xlpq52km9fsb.md) | maintenance | 2021-04-20 08:28 UTC | not resolved | unknown |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation](https://rewindex.com/company/twilio/incidents/tg8lsgch0d4g.md) | maintenance | 2021-04-20 20:01 UTC | 2021-04-21 00:00 UTC | resolved |

## Cite this

35 vendor-reported incidents started on 2021-04-20 (UTC) across 29 vendors, 12 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-04-20
- Citation: Rewindex daily outage roundup, “Outages on April 20, 2021” (2021-04-20 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-04-20 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on April 20, 2021 (2021-04-20)](https://rewindex.com/outages/2021-04-20)`


---
Canonical: https://rewindex.com/outages/2021-04-20 · Markdown: https://rewindex.com/outages/2021-04-20.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:25.850Z