# Outages on January 5, 2021 (UTC)

> 25 incidents started on January 5, 2021 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Jira, Confluence, Hotjar); 5 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-01-05
Last updated: 2021-01-07T09:57:00Z

- Incidents started: 25 (major/critical: 6, other: 19) across 18 vendors
- Still open from earlier days: 5 · Maintenance windows: 4 · Detected outage events: 0
- By vendor impact label: major 6, minor 13, none 6
- Previous day with incidents: [2021-01-04](https://rewindex.com/outages/2021-01-04.md) · Next: [2021-01-06](https://rewindex.com/outages/2021-01-06.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Jira](https://rewindex.com/company/jira.md) | [Email notifications are not being sent to users for Jira Software](https://rewindex.com/company/jira/incidents/yfw59qbgb0qf.md) | major | 2021-01-05 08:02 UTC | 2021-01-05 11:19 UTC | resolved |
| [Confluence](https://rewindex.com/company/confluence.md) | [Email notifications are not being sent to users for Confluence](https://rewindex.com/company/confluence/incidents/9qx858gxgz4w.md) | major | 2021-01-05 08:03 UTC | 2021-01-05 11:21 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Hotjar application unavailable](https://rewindex.com/company/hotjar/incidents/4d4blbsyhbpx.md) | major | 2021-01-05 10:50 UTC | 2021-01-05 11:17 UTC | resolved |
| [Pendo](https://rewindex.com/company/pendo.md) | [Issues Accessing Feedback](https://rewindex.com/company/pendo/incidents/qgdcv5jzrbhq.md) | major | 2021-01-05 18:54 UTC | 2021-01-05 20:18 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [We are experiencing unavailability in clusters across following GCP regions - europe-west1 and us-central1](https://rewindex.com/company/confluent/incidents/nq9xlc5tj864.md) | major | 2021-01-05 21:45 UTC | 2021-01-06 01:40 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Delays affecting scheduling, offers, and bulk actions](https://rewindex.com/company/lever/incidents/w0v2rvyt3hmx.md) | major | 2021-01-05 22:54 UTC | 2021-01-05 23:21 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delay to AWCC Afghanistan](https://rewindex.com/company/twilio/incidents/m0gn33xqq5kh.md) | minor | 2021-01-05 07:05 UTC | 2021-01-05 12:47 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [High Packet Loss for Voice calls to Poland](https://rewindex.com/company/twilio/incidents/02kx7158xvkn.md) | minor | 2021-01-05 09:28 UTC | 2021-01-05 14:52 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Recordings and Heatmaps degradation](https://rewindex.com/company/hotjar/incidents/11gtg1jn21mv.md) | minor | 2021-01-05 11:20 UTC | 2021-01-05 16:28 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Issue with Manual Segmentation](https://rewindex.com/company/klaviyo/incidents/13ztrz017828.md) | minor | 2021-01-05 12:12 UTC | 2021-01-05 14:19 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [iOS Event Visualizer Connectivity Issues](https://rewindex.com/company/heap/incidents/fft0b10gv68t.md) | minor | 2021-01-05 14:35 UTC | 2021-01-05 18:28 UTC | resolved |
| [Contentful](https://rewindex.com/company/contentful.md) | [Contentful CMA / WebApp slow from certain ISPs in Germany.](https://rewindex.com/company/contentful/incidents/khb4qqppbtxg.md) | minor | 2021-01-05 15:25 UTC | 2021-01-05 15:40 UTC | resolved |
| [Harness](https://rewindex.com/company/harness.md) | [Harness Delegate Slowness](https://rewindex.com/company/harness/incidents/sphsb9zkjlqf.md) | minor | 2021-01-05 17:20 UTC | 2021-01-05 20:39 UTC | resolved |
| [Mattermost](https://rewindex.com/company/mattermost.md) | [Increased time for new cloud sign-ups](https://rewindex.com/company/mattermost/incidents/jcw23gm42x9s.md) | minor | 2021-01-05 18:16 UTC | 2021-01-05 20:27 UTC | postmortem |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Cloud User Console may be experiencing intermittent slowness](https://rewindex.com/company/elastic-cloud/incidents/nc1p9g5ldtcv.md) | minor | 2021-01-05 18:55 UTC | 2021-01-05 19:54 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Intermittent delays with Recordings and Heatmaps](https://rewindex.com/company/hotjar/incidents/ttwxgqgb0kxj.md) | minor | 2021-01-05 19:08 UTC | 2021-01-07 09:57 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Video Log Analyzer Data is Delayed](https://rewindex.com/company/twilio/incidents/sz9s40xfj021.md) | minor | 2021-01-05 20:44 UTC | 2021-01-06 01:22 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Issue with Twilio Debugger](https://rewindex.com/company/twilio/incidents/gcn5xg3g38y0.md) | minor | 2021-01-05 20:50 UTC | 2021-01-06 00:36 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays on AT&T](https://rewindex.com/company/twilio/incidents/v05dfpf67pzz.md) | minor | 2021-01-05 20:59 UTC | 2021-01-05 21:31 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [InfluxDB Cloud usage based billing users are getting spammed by billing notification emails when their bills exceed their set thresholds.](https://rewindex.com/company/influxdata/incidents/mjhmvdhmqd0m.md) | none | 2021-01-05 02:08 UTC | 2021-01-05 22:42 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [On Call Engineers are Investigating](https://rewindex.com/company/twilio/incidents/ct426z9t08g5.md) | none | 2021-01-05 11:19 UTC | 2021-01-05 11:41 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Vodafone Global Destinations - DLR Delays](https://rewindex.com/company/sinch/incidents/yskgy552wt9l.md) | none | 2021-01-05 14:00 UTC | 2021-01-05 14:00 UTC | resolved |
| [Keeper](https://rewindex.com/company/keeper.md) | [Clear cache if experiencing any login issues](https://rewindex.com/company/keeper/incidents/jp1kxj93x079.md) | none | 2021-01-05 17:24 UTC | 2021-01-05 17:24 UTC | resolved |
| [Mailgun](https://rewindex.com/company/mailgun.md) | [Message delivery issues in EU region](https://rewindex.com/company/mailgun/incidents/qz7vrsh01c97.md) | none | 2021-01-05 17:35 UTC | 2021-01-05 20:49 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [oauth2 and custom scim-integration outage](https://rewindex.com/company/launchdarkly/incidents/txqfsg6k0qy2.md) | none | 2021-01-05 20:35 UTC | 2021-01-05 20:35 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Lever](https://rewindex.com/company/lever.md) | [Inability to access Lever Hire with "502 Bad Gateway" and "An error occurred" messages appearing in accounts](https://rewindex.com/company/lever/incidents/hplrcty3fshf.md) | critical | 2021-01-04 10:38 UTC | 2021-01-05 06:11 UTC | resolved |
| [Chargebee](https://rewindex.com/company/chargebee.md) | [Slack Notification Down](https://rewindex.com/company/chargebee/incidents/gpx04ktkbtty.md) | minor | 2021-01-04 16:16 UTC | 2021-01-05 04:37 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing for 12.5% of Metrics](https://rewindex.com/company/klaviyo/incidents/404wd7dcy85w.md) | minor | 2021-01-04 16:32 UTC | 2021-01-05 13:35 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [List processing and automation enrollments are delayed](https://rewindex.com/company/hubspot/incidents/10hk1g44spdg.md) | minor | 2021-01-04 17:14 UTC | 2021-01-05 01:05 UTC | resolved |
| [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | [Customers with complimentary QuickBooks Self-Employed accounts via TurboTax bundle are seeing SE accounts canceled early](https://rewindex.com/company/quickbooks-online/incidents/rlqmq1ql3n1p.md) | none | 2021-01-04 19:02 UTC | 2021-01-05 21:44 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Upcoming urgent maintenance](https://rewindex.com/company/lever/incidents/wrn6x4k3jjzm.md) | maintenance | 2021-01-05 00:00 UTC | 2021-01-05 02:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/trd84b9t2hvp.md) | maintenance | 2021-01-05 04:00 UTC | 2021-01-05 12:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Help center maintenance](https://rewindex.com/company/lever/incidents/5mhh49ww4pfp.md) | maintenance | 2021-01-05 16:45 UTC | 2021-01-05 17:30 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] UAE SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/skyg1klc6r8s.md) | maintenance | 2021-01-05 20:00 UTC | 2021-01-06 02:00 UTC | resolved |

## Cite this

25 vendor-reported incidents started on 2021-01-05 (UTC) across 18 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-01-05
- Citation: Rewindex daily outage roundup, “Outages on January 5, 2021” (2021-01-05 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-01-05 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on January 5, 2021 (2021-01-05)](https://rewindex.com/outages/2021-01-05)`


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Canonical: https://rewindex.com/outages/2021-01-05 · Markdown: https://rewindex.com/outages/2021-01-05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:52:49.921Z