# Outages on October 20, 2020 (UTC)

> 30 incidents started on October 20, 2020 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Canva, Bandwidth, Close); 6 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-10-20
Last updated: 2020-10-23T17:12:00Z

- Incidents started: 30 (major/critical: 6, other: 24) across 19 vendors
- Still open from earlier days: 6 · Maintenance windows: 16 · Detected outage events: 0
- By vendor impact label: critical 2, major 4, minor 22, none 2
- Previous day with incidents: [2020-10-19](https://rewindex.com/outages/2020-10-19.md) · Next: [2020-10-21](https://rewindex.com/outages/2020-10-21.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Canva](https://rewindex.com/company/canva.md) | [Users may be experiencing an error message upon logging into Canva](https://rewindex.com/company/canva/incidents/c8wppmt09v0s.md) | critical | 2020-10-20 15:23 UTC | 2020-10-20 18:13 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Local Market Impairment - LATA: 138 (Binghamton, NY)](https://rewindex.com/company/bandwidth/incidents/z4r1fw0z14hd.md) | critical | 2020-10-20 23:49 UTC | 2020-10-21 14:41 UTC | resolved |
| [Close](https://rewindex.com/company/close.md) | [Issues with inbound calls and inbound + outbound SMS for some phone numbers](https://rewindex.com/company/close/incidents/jpx42bpy80w5.md) | major | 2020-10-20 16:23 UTC | 2020-10-20 18:42 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Issues Loading Cohorts and Explore](https://rewindex.com/company/mixpanel/incidents/bsvq3r3qf4b1.md) | major | 2020-10-20 17:05 UTC | 2020-10-21 02:13 UTC | resolved |
| [Stitch](https://rewindex.com/company/stitch.md) | [Internal Errors Affecting Extraction Jobs and Authentication](https://rewindex.com/company/stitch/incidents/s22f750lygz3.md) | major | 2020-10-20 17:15 UTC | 2020-10-20 18:27 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some customers are getting logged out of Xero](https://rewindex.com/company/xero/incidents/kymc25bs8lyx.md) | major | 2020-10-20 22:18 UTC | 2020-10-20 23:07 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [Find Incident - US Region (USEA02)](https://rewindex.com/company/optimizely/incidents/lg5bcbtbr7g5.md) | minor | 2020-10-20 02:39 UTC | 2020-10-20 09:54 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [USPS shipping options not available for some Squarespace stores](https://rewindex.com/company/squarespace/incidents/lvx20ky1qkvb.md) | minor | 2020-10-20 03:43 UTC | 2020-10-20 07:13 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users are experiencing intermittent issues with Xero Central](https://rewindex.com/company/xero/incidents/6rs5rxb8tv0n.md) | minor | 2020-10-20 04:13 UTC | 2020-10-20 09:27 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound Call Failures to a Subset of Twilio USA DC Phone Numbers](https://rewindex.com/company/twilio/incidents/gy6hngv29z4q.md) | minor | 2020-10-20 04:20 UTC | 2020-10-20 05:03 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Sinch Scheduled Network Maintenance - US3 Site - Extended](https://rewindex.com/company/sinch/incidents/m21g5307t2xm.md) | minor | 2020-10-20 09:17 UTC | 2020-10-20 09:45 UTC | resolved |
| [Typeform](https://rewindex.com/company/typeform.md) | [Typeform form builder is currently degraded.](https://rewindex.com/company/typeform/incidents/swxh5rc9p3zj.md) | minor | 2020-10-20 14:41 UTC | 2020-10-20 15:21 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Lag in some user metrics](https://rewindex.com/company/substack/incidents/9snwbhlfj86l.md) | minor | 2020-10-20 15:00 UTC | 2020-10-20 15:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Brazil Nextel](https://rewindex.com/company/twilio/incidents/c9h3dtvgb5m4.md) | minor | 2020-10-20 16:15 UTC | 2020-10-20 19:22 UTC | resolved |
| [Braze](https://rewindex.com/company/braze.md) | [Dashboard Loading Issues on US01](https://rewindex.com/company/braze/incidents/d2j27vf96rf6.md) | minor | 2020-10-20 16:49 UTC | 2020-10-20 17:59 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Degradation of service for Plivo console login page](https://rewindex.com/company/plivo/incidents/9whzrmgmzznz.md) | minor | 2020-10-20 17:51 UTC | 2020-10-20 18:21 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | ["AWS us-east-1 Dedicated Cluster provision delayed"](https://rewindex.com/company/confluent/incidents/27tsjqnynm21.md) | minor | 2020-10-20 18:09 UTC | 2020-10-21 02:25 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Failures on all inbound & outbound MMS](https://rewindex.com/company/plivo/incidents/yr99v9ztpppy.md) | minor | 2020-10-20 18:35 UTC | 2020-10-20 19:34 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Failures on all inbound & outbound MMS](https://rewindex.com/company/plivo/incidents/xw8cm7z31x8s.md) | minor | 2020-10-20 18:35 UTC | 2020-10-20 19:34 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on outbound toll-free SMS towards US & Canada phone numbers: Verizon](https://rewindex.com/company/plivo/incidents/n4fq56h4fx5f.md) | minor | 2020-10-20 18:45 UTC | 2020-10-20 20:18 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on outbound toll-free SMS towards US & Canada phone numbers: Verizon](https://rewindex.com/company/plivo/incidents/2y4p0n2t2s0n.md) | minor | 2020-10-20 18:45 UTC | 2020-10-20 20:18 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Sinch Operator Notification - Toll free Number provider](https://rewindex.com/company/sinch/incidents/sjklkw07gb44.md) | minor | 2020-10-20 18:48 UTC | 2020-10-20 20:24 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident on 2020-10-20 18:54 UTC](https://rewindex.com/company/github-copilot/incidents/k46g5dn2c4lt.md) | minor | 2020-10-20 18:54 UTC | 2020-10-20 23:11 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident on 2020-10-20 18:54 UTC](https://rewindex.com/company/github/incidents/k46g5dn2c4lt.md) | minor | 2020-10-20 18:54 UTC | 2020-10-20 23:11 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Subset of Users Not Able to Access Twilio.com](https://rewindex.com/company/twilio/incidents/dft5d20g4jwf.md) | minor | 2020-10-20 19:15 UTC | 2020-10-20 21:19 UTC | resolved |
| [Harness](https://rewindex.com/company/harness.md) | [Application Slowness](https://rewindex.com/company/harness/incidents/lffk38vw0xjm.md) | minor | 2020-10-20 20:56 UTC | 2020-10-20 22:46 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Intermittent failures on the Substack website](https://rewindex.com/company/substack/incidents/sn04276m3hhm.md) | minor | 2020-10-20 21:52 UTC | 2020-10-20 22:18 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Lever to ADP integration outage](https://rewindex.com/company/lever/incidents/l88637x5sj3f.md) | minor | 2020-10-20 23:25 UTC | 2020-10-23 17:12 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Performance degradation for Basic and Standard clusters in AWS eu-central-1](https://rewindex.com/company/confluent/incidents/dxt5dwj9jrgc.md) | none | 2020-10-20 10:18 UTC | 2020-10-20 12:43 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [AWS us-east-2 PrivateLink provision delayed](https://rewindex.com/company/confluent/incidents/c6qd6017k2ms.md) | none | 2020-10-20 10:26 UTC | 2020-10-20 11:58 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Some users unable to access Bitbucket](https://rewindex.com/company/bitbucket/incidents/bdqwn7vmxpw3.md) | critical | 2020-10-19 23:46 UTC | 2020-10-20 00:36 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [NZ IR system is currently unavailable](https://rewindex.com/company/xero/incidents/gyw7rxw21kn8.md) | major | 2020-10-19 23:37 UTC | 2020-10-21 00:35 UTC | resolved |
| [Aircall](https://rewindex.com/company/aircall.md) | [Partial network outage on UK phone numbers](https://rewindex.com/company/aircall/incidents/nngm649dycqy.md) | minor | 2020-10-19 11:33 UTC | 2020-10-20 07:22 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards United Kingdom phone numbers](https://rewindex.com/company/plivo/incidents/s3h78lv2384y.md) | minor | 2020-10-19 12:53 UTC | 2020-10-20 03:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards United Kingdom phone numbers](https://rewindex.com/company/plivo/incidents/1k2cd37sf2b3.md) | minor | 2020-10-19 12:53 UTC | 2020-10-20 03:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Report Delays to US from Subset of Twilio Short Codes](https://rewindex.com/company/twilio/incidents/qgw028drykxt.md) | minor | 2020-10-19 23:12 UTC | 2020-10-20 02:04 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Braze](https://rewindex.com/company/braze.md) | [\[Scheduled\] US-02 Network Maintenance](https://rewindex.com/company/braze/incidents/50zl1tsy3yyk.md) | maintenance | 2020-10-20 03:00 UTC | 2020-10-20 03:32 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : Sprint US](https://rewindex.com/company/plivo/incidents/78dlz2lk1550.md) | maintenance | 2020-10-20 03:01 UTC | 2020-10-20 10:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Toll-Free SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/nk8g397842kf.md) | maintenance | 2020-10-20 04:00 UTC | 2020-10-20 06:59 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/17vnhrb89fkw.md) | maintenance | 2020-10-20 04:01 UTC | 2020-10-20 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Sprint - US](https://rewindex.com/company/sinch/incidents/75s5xpdlgqvc.md) | maintenance | 2020-10-20 05:00 UTC | 2020-10-20 10:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - Sprint US](https://rewindex.com/company/twilio/incidents/mthwqpb97jx2.md) | maintenance | 2020-10-20 05:00 UTC | 2020-10-20 10:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - Verizon US](https://rewindex.com/company/twilio/incidents/v4v5dnk92l90.md) | maintenance | 2020-10-20 05:01 UTC | 2020-10-23 04:30 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/8tn4khlwjhl7.md) | maintenance | 2020-10-20 06:00 UTC | 2020-10-20 10:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance -   US Long Number Provider](https://rewindex.com/company/sinch/incidents/gtmnyg0m7zzf.md) | maintenance | 2020-10-20 06:00 UTC | 2020-10-20 10:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/by6q6n1rmj8d.md) | maintenance | 2020-10-20 06:00 UTC | 2020-10-20 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Sinch Scheduled Network Maintenance - US3 Site](https://rewindex.com/company/sinch/incidents/5ht3c3blzs81.md) | maintenance | 2020-10-20 08:00 UTC | 2020-10-20 09:00 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Network Maintenance - US-West (Fremont)](https://rewindex.com/company/linode-akamai/incidents/b9t7jlsc3ly5.md) | maintenance | 2020-10-20 10:30 UTC | 2020-10-20 12:30 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Kubernetes Maintenance - Asia Pacific](https://rewindex.com/company/linode-akamai/incidents/y59d2v368dcq.md) | maintenance | 2020-10-20 14:00 UTC | 2020-10-20 17:30 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Kazakhstan SMS carrier maintenance - Beeline](https://rewindex.com/company/twilio/incidents/029md5y5nrzj.md) | maintenance | 2020-10-20 14:00 UTC | 2020-10-21 06:00 UTC | resolved |
| [Statuspage](https://rewindex.com/company/statuspage.md) | [\[Scheduled\] SSL Cipher Removal Maintenance](https://rewindex.com/company/statuspage/incidents/7dyps65cyx7s.md) | maintenance | 2020-10-20 17:00 UTC | not resolved | unknown |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Kubernetes Maintenance - Europe](https://rewindex.com/company/linode-akamai/incidents/x62q7sg1lczj.md) | maintenance | 2020-10-20 17:30 UTC | 2020-10-20 21:00 UTC | resolved |

## Cite this

30 vendor-reported incidents started on 2020-10-20 (UTC) across 19 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-10-20
- Citation: Rewindex daily outage roundup, “Outages on October 20, 2020” (2020-10-20 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-10-20 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on October 20, 2020 (2020-10-20)](https://rewindex.com/outages/2020-10-20)`


---
Canonical: https://rewindex.com/outages/2020-10-20 · Markdown: https://rewindex.com/outages/2020-10-20.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:18.381Z