# Outages on October 19, 2020 (UTC) > 23 incidents started on October 19, 2020 (UTC) on the status pages Rewindex archives, 5 labelled major or critical by the vendor (Box, Bitbucket, Hotjar); 6 more were still open from earlier days. Canonical: https://rewindex.com/outages/2020-10-19 Last updated: 2020-10-21T00:35:00Z - Incidents started: 23 (major/critical: 5, other: 18) across 18 vendors - Still open from earlier days: 6 · Maintenance windows: 6 · Detected outage events: 0 - By vendor impact label: critical 2, major 3, minor 15, none 3 - Previous day with incidents: [2020-10-18](https://rewindex.com/outages/2020-10-18.md) · Next: [2020-10-20](https://rewindex.com/outages/2020-10-20.md) · [All days](https://rewindex.com/outages.md) Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages. ## Incidents started this day | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Box](https://rewindex.com/company/box.md) | [\[Critical\] Issues with Accessing Content, Logins, Public API, Uploads, and Downloads](https://rewindex.com/company/box/incidents/cv1279v2p73z.md) | critical | 2020-10-19 13:45 UTC | 2020-10-19 18:20 UTC | resolved | | [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Some users unable to access Bitbucket](https://rewindex.com/company/bitbucket/incidents/bdqwn7vmxpw3.md) | critical | 2020-10-19 23:46 UTC | 2020-10-20 00:36 UTC | resolved | | [Hotjar](https://rewindex.com/company/hotjar.md) | [Recordings, heatmaps and forms data collection degradation](https://rewindex.com/company/hotjar/incidents/gvk5n2xkqc1c.md) | major | 2020-10-19 15:37 UTC | 2020-10-19 16:12 UTC | resolved | | [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issue - Linode.com and Community Site](https://rewindex.com/company/linode-akamai/incidents/qnm9zg62f2mv.md) | major | 2020-10-19 18:39 UTC | 2020-10-19 19:59 UTC | resolved | | [Xero](https://rewindex.com/company/xero.md) | [NZ IR system is currently unavailable](https://rewindex.com/company/xero/incidents/gyw7rxw21kn8.md) | major | 2020-10-19 23:37 UTC | 2020-10-21 00:35 UTC | resolved | | [Aircall](https://rewindex.com/company/aircall.md) | [Partial network outage on UK phone numbers](https://rewindex.com/company/aircall/incidents/nngm649dycqy.md) | minor | 2020-10-19 11:33 UTC | 2020-10-20 07:22 UTC | resolved | | [Typeform](https://rewindex.com/company/typeform.md) | [Service Degradation Insights Panel is failing](https://rewindex.com/company/typeform/incidents/90j2k003q0kb.md) | minor | 2020-10-19 12:50 UTC | 2020-10-19 12:53 UTC | resolved | | [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Availability issue with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/r8gkkylfpk89.md) | minor | 2020-10-19 12:51 UTC | 2020-10-19 16:56 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards United Kingdom phone numbers](https://rewindex.com/company/plivo/incidents/s3h78lv2384y.md) | minor | 2020-10-19 12:53 UTC | 2020-10-20 03:00 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards United Kingdom phone numbers](https://rewindex.com/company/plivo/incidents/1k2cd37sf2b3.md) | minor | 2020-10-19 12:53 UTC | 2020-10-20 03:00 UTC | resolved | | [Semaphore](https://rewindex.com/company/semaphore.md) | [Delays in job processing on Semaphore 2.0](https://rewindex.com/company/semaphore/incidents/spsq2dvlwfc7.md) | minor | 2020-10-19 15:12 UTC | 2020-10-19 15:46 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [Subset of WhatsApp production senders not receiving inbound media](https://rewindex.com/company/twilio/incidents/c09k0cjpzgj4.md) | minor | 2020-10-19 16:47 UTC | 2020-10-19 20:32 UTC | resolved | | [v0](https://rewindex.com/company/v0.md) | [Integration Configurations Not Visible on Dashboard](https://rewindex.com/company/v0/incidents/vzcjdf4sycdt.md) | minor | 2020-10-19 18:04 UTC | 2020-10-19 20:46 UTC | resolved | | [Vercel](https://rewindex.com/company/vercel.md) | [Integration Configurations Not Visible on Dashboard](https://rewindex.com/company/vercel/incidents/vzcjdf4sycdt.md) | minor | 2020-10-19 18:04 UTC | 2020-10-19 20:46 UTC | resolved | | [New Relic](https://rewindex.com/company/new-relic.md) | [Chart and Dashboard Irregularities in US Region](https://rewindex.com/company/new-relic/incidents/2j6wsv2cbry6.md) | minor | 2020-10-19 18:29 UTC | 2020-10-19 18:36 UTC | resolved | | [Dialpad](https://rewindex.com/company/dialpad.md) | [SMS issues - Unable to send messages](https://rewindex.com/company/dialpad/incidents/q5p92qtbxddm.md) | minor | 2020-10-19 20:00 UTC | 2020-10-19 23:34 UTC | resolved | | [Snowflake](https://rewindex.com/company/snowflake.md) | [AZURE - US West2, AZURE - Canada Central (Toronto), AZURE - US East 2 (Virginia): SI-20201019](https://rewindex.com/company/snowflake/incidents/wxnzhg6lbvgx.md) | minor | 2020-10-19 21:05 UTC | 2020-10-19 22:21 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Airtel Nigeria](https://rewindex.com/company/twilio/incidents/xgx0zd17hzn7.md) | minor | 2020-10-19 21:06 UTC | 2020-10-19 22:20 UTC | resolved | | [New Relic](https://rewindex.com/company/new-relic.md) | [Serverless and AWS Lambda Integration UI and Alert Irregularities in US Region](https://rewindex.com/company/new-relic/incidents/nw4yggq54jlb.md) | minor | 2020-10-19 21:35 UTC | 2020-10-19 21:59 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Report Delays to US from Subset of Twilio Short Codes](https://rewindex.com/company/twilio/incidents/qgw028drykxt.md) | minor | 2020-10-19 23:12 UTC | 2020-10-20 02:04 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [On Call Engineers are Investigating](https://rewindex.com/company/twilio/incidents/y4rbkzz47ntm.md) | none | 2020-10-19 17:24 UTC | 2020-10-19 17:45 UTC | resolved | | [Discord](https://rewindex.com/company/discord.md) | [Connectivity issues in us-west voice region](https://rewindex.com/company/discord/incidents/sjh2qjk6xb4v.md) | none | 2020-10-19 21:25 UTC | 2020-10-19 21:32 UTC | resolved | | [Sentry](https://rewindex.com/company/sentry.md) | [Delays in Processing of Native Events and Attachments](https://rewindex.com/company/sentry/incidents/q4fhrrdsb4t3.md) | none | 2020-10-19 22:00 UTC | 2020-10-19 22:00 UTC | resolved | ## Still open from earlier days | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Gorgias](https://rewindex.com/company/gorgias.md) | [Issue with Microsoft Graph API impacts Outlook integration](https://rewindex.com/company/gorgias/incidents/clxbgjxmcz9k.md) | major | 2020-10-15 15:00 UTC | 2020-10-19 17:28 UTC | resolved | | [Xero](https://rewindex.com/company/xero.md) | [NZ myIR and Gateway Services are unavailable](https://rewindex.com/company/xero/incidents/1my3mpw95ghb.md) | major | 2020-10-18 22:47 UTC | 2020-10-19 05:04 UTC | resolved | | [Mezmo](https://rewindex.com/company/mezmo.md) | [Investigation on slow ingestions](https://rewindex.com/company/mezmo/incidents/rctx4l0hbrbk.md) | minor | 2020-10-14 20:55 UTC | 2020-10-19 23:35 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards United Kingdom phone numbers](https://rewindex.com/company/plivo/incidents/f1p2v329l406.md) | minor | 2020-10-18 03:58 UTC | 2020-10-19 04:01 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards United Kingdom phone numbers](https://rewindex.com/company/plivo/incidents/110d4d08xzzq.md) | minor | 2020-10-18 03:58 UTC | 2020-10-19 04:01 UTC | resolved | | [Lever](https://rewindex.com/company/lever.md) | [Lever Chrome extension temporarily unavailable to download](https://rewindex.com/company/lever/incidents/trfqq577bjwb.md) | none | 2020-10-15 18:14 UTC | 2020-10-19 14:08 UTC | resolved | ## Maintenance | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on regular Inbound SMS towards multiple countries](https://rewindex.com/company/plivo/incidents/s723v3tmwczb.md) | maintenance | 2020-10-19 03:00 UTC | 2020-10-19 06:00 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards the US : Sprint phone numbers](https://rewindex.com/company/plivo/incidents/s7fg247gp8s5.md) | maintenance | 2020-10-19 05:01 UTC | 2020-10-19 11:00 UTC | resolved | | [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Bouygues Telecom France](https://rewindex.com/company/sinch/incidents/8r1gm7b3js3v.md) | maintenance | 2020-10-19 05:01 UTC | 2020-10-19 07:00 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - Sprint US](https://rewindex.com/company/twilio/incidents/7t7bwysq73pw.md) | maintenance | 2020-10-19 05:01 UTC | 2020-10-19 11:00 UTC | resolved | | [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - 344 - Saginaw, MI](https://rewindex.com/company/bandwidth/incidents/4ycgqj441hcc.md) | maintenance | 2020-10-19 05:04 UTC | 2020-10-19 11:00 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Megafone Russia](https://rewindex.com/company/twilio/incidents/7n7jdz8mys95.md) | maintenance | 2020-10-19 20:00 UTC | 2020-10-20 00:00 UTC | resolved | ## Cite this 23 vendor-reported incidents started on 2020-10-19 (UTC) across 18 vendors, 5 labelled major or critical by the vendor. - Canonical URL: https://rewindex.com/outages/2020-10-19 - Citation: Rewindex daily outage roundup, “Outages on October 19, 2020” (2020-10-19 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-10-19 (CC BY 4.0). - Markdown link: `[Rewindex daily outage roundup: Outages on October 19, 2020 (2020-10-19)](https://rewindex.com/outages/2020-10-19)` --- Canonical: https://rewindex.com/outages/2020-10-19 · Markdown: https://rewindex.com/outages/2020-10-19.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:19:55.341Z