# Outages on October 16, 2020 (UTC)

> 24 incidents started on October 16, 2020 (UTC) on the status pages Rewindex archives, 4 labelled major or critical by the vendor (Discord, MessageBird (Bird)); 19 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-10-16
Last updated: 2020-10-18T11:00:00Z

- Incidents started: 24 (major/critical: 4, other: 20) across 12 vendors
- Still open from earlier days: 19 · Maintenance windows: 8 · Detected outage events: 0
- By vendor impact label: major 4, minor 14, none 6
- Previous day with incidents: [2020-10-15](https://rewindex.com/outages/2020-10-15.md) · Next: [2020-10-17](https://rewindex.com/outages/2020-10-17.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Discord](https://rewindex.com/company/discord.md) | [Increased API Error Rates / Message Send Delays](https://rewindex.com/company/discord/incidents/tkqzjkx555pc.md) | major | 2020-10-16 16:39 UTC | 2020-10-16 20:02 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Issues on Whatsapp channel](https://rewindex.com/company/messagebird-bird/incidents/12zq46wh6bqz.md) | major | 2020-10-16 16:48 UTC | 2020-10-16 19:30 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Search Degraded](https://rewindex.com/company/discord/incidents/8ymn209kf2bw.md) | major | 2020-10-16 16:50 UTC | 2020-10-16 19:31 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [We have received reports that some Safari web browser users are unable to toggle flags.](https://rewindex.com/company/launchdarkly/incidents/5cj78b1xqlhs.md) | major | 2020-10-16 18:10 UTC | 2020-10-16 19:06 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures on Yemen Mobile](https://rewindex.com/company/twilio/incidents/swkzf67k1z95.md) | minor | 2020-10-16 02:01 UTC | 2020-10-16 03:11 UTC | resolved |
| [npm](https://rewindex.com/company/npm.md) | [We are investigating problems that might affect package search from npmjs.com](https://rewindex.com/company/npm/incidents/78g7jrgjmmw6.md) | minor | 2020-10-16 09:00 UTC | 2020-10-16 09:48 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Search in Inbox unavailable](https://rewindex.com/company/messagebird-bird/incidents/bghfc031xwhz.md) | minor | 2020-10-16 09:28 UTC | 2020-10-16 09:56 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated Error Rate in Events API](https://rewindex.com/company/sparkpost/incidents/qtwrxxsyzx0m.md) | minor | 2020-10-16 16:00 UTC | 2020-10-16 16:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS/MMS Delivery Report Delays](https://rewindex.com/company/twilio/incidents/23bszcqjm02m.md) | minor | 2020-10-16 17:22 UTC | 2020-10-16 18:05 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards Brazil phone numbers in Campo Grande and Goiania](https://rewindex.com/company/plivo/incidents/lk0vxcsty3t3.md) | minor | 2020-10-16 19:25 UTC | 2020-10-17 01:25 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards Brazil phone numbers in Campo Grande and Goiania](https://rewindex.com/company/plivo/incidents/cjxx01b4sp1m.md) | minor | 2020-10-16 19:25 UTC | 2020-10-17 01:25 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [On Call Engineers are Investigating](https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88.md) | minor | 2020-10-16 20:27 UTC | 2020-10-16 21:25 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/89w0hfl925hb.md) | minor | 2020-10-16 20:28 UTC | 2020-10-17 02:49 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/5ql9n4bsdj20.md) | minor | 2020-10-16 20:28 UTC | 2020-10-17 02:49 UTC | resolved |
| [Buildkite](https://rewindex.com/company/buildkite.md) | [Slow Agent API responses](https://rewindex.com/company/buildkite/incidents/xb78kyln01r4.md) | minor | 2020-10-16 20:28 UTC | 2020-10-16 21:43 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Investigating issues with WhatsApp channels](https://rewindex.com/company/messagebird-bird/incidents/rbhmqdy0h6p2.md) | minor | 2020-10-16 20:51 UTC | 2020-10-16 21:51 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays on US - Verizon on a Small Subset of Short Codes](https://rewindex.com/company/twilio/incidents/vqfny9k8v5hl.md) | minor | 2020-10-16 21:26 UTC | 2020-10-17 03:15 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to US Verizon Network](https://rewindex.com/company/twilio/incidents/6gwnffrvyq5f.md) | minor | 2020-10-16 22:27 UTC | 2020-10-17 03:13 UTC | resolved |
| [Retool](https://rewindex.com/company/retool.md) | [Elevated error rates on main API service](https://rewindex.com/company/retool/incidents/wyf42xcm7tdy.md) | none | 2020-10-16 00:00 UTC | 2020-10-16 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [On Call Engineers are Investigating an Issue Impacting Debugger and Serverless](https://rewindex.com/company/twilio/incidents/htl9mm389v7g.md) | none | 2020-10-16 17:07 UTC | 2020-10-16 17:18 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [Intermittent service outages](https://rewindex.com/company/dropbox-sign/incidents/t0qtrg432ztd.md) | none | 2020-10-16 17:32 UTC | 2020-10-16 18:48 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [False alarm - two incidents related to outbound message delivery were posted at 13:45 ET today in error](https://rewindex.com/company/sparkpost/incidents/x18h9cmgn3fp.md) | none | 2020-10-16 20:15 UTC | 2020-10-16 20:15 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [MongoDB Atlas: Atlas cluster connectivity issues for .NET clients](https://rewindex.com/company/mongodb-atlas/incidents/z3mn69q4w4kv.md) | none | 2020-10-16 21:34 UTC | 2020-10-17 01:47 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Availability issue with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/mmbjv4c4ld5d.md) | none | 2020-10-16 21:56 UTC | 2020-10-16 21:56 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Some emails are not coming in](https://rewindex.com/company/gorgias/incidents/jwx0kplp21d4.md) | critical | 2020-10-15 17:26 UTC | 2020-10-16 07:32 UTC | resolved |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Issue with Microsoft Graph API impacts Outlook integration](https://rewindex.com/company/gorgias/incidents/clxbgjxmcz9k.md) | major | 2020-10-15 15:00 UTC | 2020-10-19 17:28 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays on US Short Codes](https://rewindex.com/company/twilio/incidents/9t6nbn798qr4.md) | minor | 2020-10-14 18:01 UTC | 2020-10-16 00:49 UTC | resolved |
| [Mezmo](https://rewindex.com/company/mezmo.md) | [Investigation on slow ingestions](https://rewindex.com/company/mezmo/incidents/rctx4l0hbrbk.md) | minor | 2020-10-14 20:55 UTC | 2020-10-19 23:35 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Outbound SMS Delivery Failures to Vodafone India(Goa & Maharashtra circle)](https://rewindex.com/company/twilio/incidents/7pt19r9mbhmv.md) | minor | 2020-10-15 04:09 UTC | 2020-10-16 00:03 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Outbound SMS failures/delays towards India phone numbers](https://rewindex.com/company/plivo/incidents/8dnq0vpt7m9w.md) | minor | 2020-10-15 08:28 UTC | 2020-10-16 10:55 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Outbound SMS failures/delays towards India phone numbers](https://rewindex.com/company/plivo/incidents/0xb0t987sh10.md) | minor | 2020-10-15 08:28 UTC | 2020-10-16 10:55 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delays in Flow Triggering and segmentation, Elevated API Errors and Intermittent Application Page Load Issues](https://rewindex.com/company/klaviyo/incidents/xbgxc6g6pdck.md) | minor | 2020-10-15 16:32 UTC | 2020-10-16 18:27 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Console Phone Numbers Search by Capabilities Failures](https://rewindex.com/company/twilio/incidents/qmcmksjw1gbt.md) | minor | 2020-10-15 17:43 UTC | 2020-10-16 03:55 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS/MMS failure towards US phone numbers Saginaw, MI](https://rewindex.com/company/plivo/incidents/k9jwxnbywnc0.md) | minor | 2020-10-15 17:53 UTC | 2020-10-16 11:28 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS/MMS failure towards US phone numbers Saginaw, MI](https://rewindex.com/company/plivo/incidents/0qsvkqz79486.md) | minor | 2020-10-15 17:53 UTC | 2020-10-16 11:28 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [WhatsApp Sandbox Number Messaging Functionality Degraded](https://rewindex.com/company/twilio/incidents/c3ftnyzzt9x1.md) | minor | 2020-10-15 19:17 UTC | 2020-10-16 03:58 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [FIND Incident - EU Region (EU-PROD08 - V1)](https://rewindex.com/company/optimizely/incidents/pd4m1rf24msk.md) | minor | 2020-10-15 21:20 UTC | 2020-10-16 02:16 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound SMS Delays to Subset of Twilio US and Canadian Long Codes](https://rewindex.com/company/twilio/incidents/3zzx2d0c8cjq.md) | minor | 2020-10-15 21:28 UTC | 2020-10-16 00:54 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Super SIM Network Connectivity Issues](https://rewindex.com/company/twilio/incidents/9vg894kllnp3.md) | minor | 2020-10-15 21:58 UTC | 2020-10-16 00:45 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [DNS Resolution Errors](https://rewindex.com/company/linode-akamai/incidents/wssx0cf2dbhb.md) | minor | 2020-10-15 23:17 UTC | 2020-10-16 04:45 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Service degradation in AWS us-east-1](https://rewindex.com/company/confluent/incidents/1fc9m3vj0r3g.md) | none | 2020-10-14 19:40 UTC | 2020-10-16 04:29 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Local Market Impairment - 344 - Saginaw, MI](https://rewindex.com/company/bandwidth/incidents/phzxpjnfg5g2.md) | none | 2020-10-15 17:47 UTC | 2020-10-16 11:23 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Lever Chrome extension temporarily unavailable to download](https://rewindex.com/company/lever/incidents/trfqq577bjwb.md) | none | 2020-10-15 18:14 UTC | 2020-10-19 14:08 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Close](https://rewindex.com/company/close.md) | [\[Scheduled\] Email Sync Database Maintenance](https://rewindex.com/company/close/incidents/d127c277gxz5.md) | maintenance | 2020-10-16 02:00 UTC | 2020-10-16 04:21 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/lqyzfjgnvtnv.md) | maintenance | 2020-10-16 04:00 UTC | 2020-10-16 11:02 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Super SIM Planned Maintenance](https://rewindex.com/company/twilio/incidents/r0q5r9pzhbxh.md) | maintenance | 2020-10-16 07:00 UTC | 2020-10-16 13:00 UTC | resolved |
| [Netlify](https://rewindex.com/company/netlify.md) | [\[Scheduled\] Potential downtime for Large Media](https://rewindex.com/company/netlify/incidents/c2rqcnryqw86.md) | maintenance | 2020-10-16 08:00 UTC | 2020-10-16 08:21 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [\[Scheduled\] Scheduled Inland Revenue service upgrade on Saturday 17th October](https://rewindex.com/company/xero/incidents/4l2b4220dsb8.md) | maintenance | 2020-10-16 11:02 UTC | 2020-10-18 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/7z75908vrprc.md) | maintenance | 2020-10-16 12:00 UTC | 2020-10-16 22:00 UTC | resolved |
| [Maven Central](https://rewindex.com/company/maven-central.md) | [\[Scheduled\] oss.sonatype.org needs to be restarted](https://rewindex.com/company/maven-central/incidents/shjthdstvsrf.md) | maintenance | 2020-10-16 17:25 UTC | 2020-10-16 17:40 UTC | resolved |
| [Statuspage](https://rewindex.com/company/statuspage.md) | [\[Scheduled\] SSL Cipher Removal Maintenance](https://rewindex.com/company/statuspage/incidents/gkmy1ndh2cb8.md) | maintenance | 2020-10-16 21:00 UTC | not resolved | unknown |

## Cite this

24 vendor-reported incidents started on 2020-10-16 (UTC) across 12 vendors, 4 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-10-16
- Citation: Rewindex daily outage roundup, “Outages on October 16, 2020” (2020-10-16 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-10-16 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on October 16, 2020 (2020-10-16)](https://rewindex.com/outages/2020-10-16)`


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Canonical: https://rewindex.com/outages/2020-10-16 · Markdown: https://rewindex.com/outages/2020-10-16.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:53.822Z