# Outages on May 13, 2020 (UTC)

> 18 incidents started on May 13, 2020 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Honeycomb, Bitbucket, PyPI (Python Infrastructure)); 8 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-05-13
Last updated: 2020-05-14T02:10:00Z

- Incidents started: 18 (major/critical: 6, other: 12) across 15 vendors
- Still open from earlier days: 8 · Maintenance windows: 14 · Detected outage events: 0
- By vendor impact label: critical 3, major 3, minor 10, none 2
- Previous day with incidents: [2020-05-12](https://rewindex.com/outages/2020-05-12.md) · Next: [2020-05-14](https://rewindex.com/outages/2020-05-14.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Honeycomb](https://rewindex.com/company/honeycomb.md) | [Honeycomb Ingest Outage](https://rewindex.com/company/honeycomb/incidents/stwhrcdzlhp9.md) | critical | 2020-05-13 19:41 UTC | 2020-05-13 21:00 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Bitbucket site is down](https://rewindex.com/company/bitbucket/incidents/xlvfft1wg7dt.md) | critical | 2020-05-13 20:52 UTC | 2020-05-13 23:09 UTC | resolved |
| [PyPI (Python Infrastructure)](https://rewindex.com/company/pypi.md) | [wiki.python.org unavailable](https://rewindex.com/company/pypi/incidents/6rvd00yl2p55.md) | critical | 2020-05-13 21:59 UTC | 2020-05-13 23:13 UTC | resolved |
| [Grammarly](https://rewindex.com/company/grammarly.md) | [Text checking issues](https://rewindex.com/company/grammarly/incidents/fnw3gh8v9gx5.md) | major | 2020-05-13 10:21 UTC | 2020-05-13 13:02 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Investigating possible issues with managing deployments in AWS us-east-1](https://rewindex.com/company/elastic-cloud/incidents/5srf4wjtd38x.md) | major | 2020-05-13 17:30 UTC | 2020-05-13 19:18 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Appcues segment syncs may be delayed](https://rewindex.com/company/heap/incidents/j1lrmlqchp4g.md) | major | 2020-05-13 21:45 UTC | 2020-05-13 22:15 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound calls to Spanish Numbers Failing](https://rewindex.com/company/twilio/incidents/vwz5l5yfp478.md) | minor | 2020-05-13 12:00 UTC | 2020-05-13 13:02 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issues to a few destinations](https://rewindex.com/company/sinch/incidents/s8918380fxt2.md) | minor | 2020-05-13 13:57 UTC | 2020-05-13 14:19 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [OpenShift clusters unable to fetch upgrade metadata](https://rewindex.com/company/red-hat/incidents/t0kh6dmqg7fw.md) | minor | 2020-05-13 14:32 UTC | 2020-05-13 14:41 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound calls to Spanish numbers failing](https://rewindex.com/company/twilio/incidents/70rj0f8lb69d.md) | minor | 2020-05-13 15:40 UTC | 2020-05-13 17:46 UTC | resolved |
| [Netlify](https://rewindex.com/company/netlify.md) | [Issues with Netlify DNS and wildcard certificates](https://rewindex.com/company/netlify/incidents/hptkn60p0zdw.md) | minor | 2020-05-13 15:40 UTC | 2020-05-13 17:16 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Availability issue with a subset of BigCommerce Control Panels](https://rewindex.com/company/bigcommerce/incidents/8cdmwnks8m0h.md) | minor | 2020-05-13 17:12 UTC | 2020-05-13 17:33 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issues - Newark](https://rewindex.com/company/linode-akamai/incidents/2hckgv66y2k1.md) | minor | 2020-05-13 19:44 UTC | 2020-05-13 22:39 UTC | resolved |
| [CircleCI](https://rewindex.com/company/circleci.md) | [Intermittent UI issues due to a Bitbucket service disruption](https://rewindex.com/company/circleci/incidents/h8hzgln8wmt9.md) | minor | 2020-05-13 21:28 UTC | 2020-05-13 23:20 UTC | resolved |
| [CircleCI](https://rewindex.com/company/circleci.md) | [Some customers experiencing out of memory errors for unchanged builds](https://rewindex.com/company/circleci/incidents/mw28nj2fz1wc.md) | minor | 2020-05-13 21:44 UTC | 2020-05-13 23:27 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Webhook Processing Delays](https://rewindex.com/company/iterable/incidents/3sr0kxktnd5w.md) | minor | 2020-05-13 22:01 UTC | 2020-05-14 02:10 UTC | resolved |
| [DNSimple](https://rewindex.com/company/dnsimple.md) | [Network issue in Sydney data center](https://rewindex.com/company/dnsimple/incidents/95rb3j34pgkl.md) | none | 2020-05-13 15:37 UTC | 2020-05-13 18:49 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Bitbucket Cloud Users Unable to Install Connect Applications](https://rewindex.com/company/bitbucket/incidents/gqw4bszwltnq.md) | none | 2020-05-13 18:28 UTC | 2020-05-13 18:41 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Android Push Notification Errors](https://rewindex.com/company/mixpanel/incidents/vhn92nx3q9yz.md) | major | 2020-05-08 20:32 UTC | 2020-05-21 07:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [External incident - Toll free number provider.](https://rewindex.com/company/sinch/incidents/xzkf2c5wffl5.md) | minor | 2020-05-08 22:13 UTC | 2020-05-18 11:24 UTC | resolved |
| [JFrog](https://rewindex.com/company/jfrog.md) | [JFrog Cloud Platform experiencing intermittent issues with Pipelines in US east 1 (N.Virginia) region](https://rewindex.com/company/jfrog/incidents/pd55f5d96xpg.md) | minor | 2020-05-11 06:40 UTC | 2020-05-16 11:37 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issues - Asia Cell Iraq](https://rewindex.com/company/sinch/incidents/s0vldxg9bfyc.md) | minor | 2020-05-12 14:04 UTC | 2020-05-16 05:32 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Issue with some Static Rendition and Master Access MP4s](https://rewindex.com/company/mux/incidents/pt27lzbcz37p.md) | minor | 2020-05-12 15:25 UTC | 2020-05-13 19:43 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Users on BT Internet service provider experience issues when accessing Canva](https://rewindex.com/company/canva/incidents/nmz4x6bk26yc.md) | minor | 2020-05-12 16:32 UTC | 2020-05-16 01:58 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Asiacell in Iraq](https://rewindex.com/company/twilio/incidents/p2yhz10knmr5.md) | minor | 2020-05-12 20:09 UTC | 2020-05-14 01:39 UTC | resolved |
| [npm](https://rewindex.com/company/npm.md) | [Problems retrieving Invoices and Receipts](https://rewindex.com/company/npm/incidents/yjqj6mrc6bj6.md) | none | 2020-05-06 14:02 UTC | 2020-05-13 17:06 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Bouygues Telecom France SMS Carrier Maintenance](https://rewindex.com/company/twilio/incidents/tzn1dwfjm2lk.md) | maintenance | 2020-05-13 00:00 UTC | 2020-05-13 01:01 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Shortcode SMS in US](https://rewindex.com/company/plivo/incidents/t524zfrn1jzp.md) | maintenance | 2020-05-13 04:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS in US : T-Mobile](https://rewindex.com/company/plivo/incidents/g38cb227g2l9.md) | maintenance | 2020-05-13 04:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/yc2gmvz3csg9.md) | maintenance | 2020-05-13 04:00 UTC | 2020-05-13 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - Toll Free SMS](https://rewindex.com/company/bandwidth/incidents/49qm3zg6vw5c.md) | maintenance | 2020-05-13 04:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - USA T-Mobile](https://rewindex.com/company/sinch/incidents/wr5cpf0xf5t1.md) | maintenance | 2020-05-13 04:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Maintenance - T-Mobile US](https://rewindex.com/company/twilio/incidents/m6jxrhwcm9zq.md) | maintenance | 2020-05-13 04:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Maintenance - AT&T Mexico](https://rewindex.com/company/twilio/incidents/7slhbdfvclw0.md) | maintenance | 2020-05-13 06:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Network Maintenance - US-East (Newark)](https://rewindex.com/company/linode-akamai/incidents/rkfjsp6cj1pk.md) | maintenance | 2020-05-13 06:56 UTC | 2020-05-13 08:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS carrier partner maintenance to multiple networks](https://rewindex.com/company/twilio/incidents/c16h8v203qfp.md) | maintenance | 2020-05-13 07:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance](https://rewindex.com/company/bandwidth/incidents/zz0tm73m7z37.md) | maintenance | 2020-05-13 09:00 UTC | 2020-05-13 10:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloSign for Salesforce v4.9 Push Upgrade (Production Orgs)](https://rewindex.com/company/dropbox-sign/incidents/s8jnh3176cvy.md) | maintenance | 2020-05-13 12:00 UTC | 2020-05-13 13:00 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Emergency Network Maintenance - US-East (Newark)](https://rewindex.com/company/linode-akamai/incidents/5v5hrj5g2r8k.md) | maintenance | 2020-05-13 17:18 UTC | 2020-05-13 19:30 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Planned Maintenance - Network upgrade between US3 and EU3](https://rewindex.com/company/sinch/incidents/j8mlwhxf7fdr.md) | maintenance | 2020-05-13 20:00 UTC | 2020-05-13 22:00 UTC | resolved |

## Cite this

18 vendor-reported incidents started on 2020-05-13 (UTC) across 15 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-05-13
- Citation: Rewindex daily outage roundup, “Outages on May 13, 2020” (2020-05-13 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-05-13 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 13, 2020 (2020-05-13)](https://rewindex.com/outages/2020-05-13)`


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Canonical: https://rewindex.com/outages/2020-05-13 · Markdown: https://rewindex.com/outages/2020-05-13.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:54.095Z