# Outages on April 21, 2020 (UTC)

> 38 incidents started on April 21, 2020 (UTC) on the status pages Rewindex archives, 12 labelled major or critical by the vendor (Canva, Datadog); 4 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-04-21
Last updated: 2020-04-23T03:46:00Z

- Incidents started: 38 (major/critical: 12, other: 26) across 28 vendors
- Still open from earlier days: 4 · Maintenance windows: 15 · Detected outage events: 1
- By vendor impact label: critical 3, major 9, minor 18, none 8
- Previous day with incidents: [2020-04-20](https://rewindex.com/outages/2020-04-20.md) · Next: [2020-04-22](https://rewindex.com/outages/2020-04-22.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Outage events this day

- [GitHub outage](https://rewindex.com/events/2020-04-21-github): 4 linked vendors, 6 other incidents in the same window (also happening, not linked). GitHub posted “Incident on 2020-04-21 15:45 UTC” at 15:45 UTC.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Canva](https://rewindex.com/company/canva.md) | [Downloading design causes "Something went wrong" error](https://rewindex.com/company/canva/incidents/4w8t3pgnpnst.md) | critical | 2020-04-21 00:01 UTC | 2020-04-21 00:37 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Saving paused error and greyed out Download button](https://rewindex.com/company/canva/incidents/0pw8pmb9p3tf.md) | critical | 2020-04-21 07:00 UTC | 2020-04-21 09:31 UTC | resolved |
| [Datadog](https://rewindex.com/company/datadog.md) | [Delays ingesting metrics, service checks, and events](https://rewindex.com/company/datadog/incidents/b44lg59k6ylg.md) | critical | 2020-04-21 22:27 UTC | 2020-04-22 01:45 UTC | resolved |
| [Typeform](https://rewindex.com/company/typeform.md) | [Downtime on our platform](https://rewindex.com/company/typeform/incidents/crc8dhqy86s1.md) | major | 2020-04-21 09:26 UTC | 2020-04-21 10:12 UTC | resolved |
| [Netlify](https://rewindex.com/company/netlify.md) | [Increase in latencies and build failures](https://rewindex.com/company/netlify/incidents/mrg15sj5pvp9.md) | major | 2020-04-21 13:28 UTC | 2020-04-21 13:54 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Phone System Degradation](https://rewindex.com/company/bigcommerce/incidents/zmnqyz12b1b2.md) | major | 2020-04-21 14:40 UTC | 2020-04-21 16:03 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident on 2020-04-21 15:45 UTC](https://rewindex.com/company/github-copilot/incidents/dsf2qtzh4jpz.md) | major | 2020-04-21 15:45 UTC | 2020-04-21 17:06 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident on 2020-04-21 15:45 UTC](https://rewindex.com/company/github/incidents/dsf2qtzh4jpz.md) | major | 2020-04-21 15:45 UTC | 2020-04-21 17:06 UTC | resolved |
| [Travis CI](https://rewindex.com/company/travis-ci.md) | [Degraded GitHub integration](https://rewindex.com/company/travis-ci/incidents/bj882gcyxh9v.md) | major | 2020-04-21 16:11 UTC | 2020-04-21 16:52 UTC | resolved |
| [Buildkite](https://rewindex.com/company/buildkite.md) | [Increased errors and slow responses across Buildkite](https://rewindex.com/company/buildkite/incidents/0yywdz6b6kqs.md) | major | 2020-04-21 18:48 UTC | 2020-04-22 23:18 UTC | resolved |
| [Render](https://rewindex.com/company/render.md) | [HTTP timeouts](https://rewindex.com/company/render/incidents/hml4l4vh4ygq.md) | major | 2020-04-21 21:15 UTC | 2020-04-21 22:13 UTC | resolved |
| [Lattice](https://rewindex.com/company/lattice.md) | [Application issues](https://rewindex.com/company/lattice/incidents/716144y6k9wq.md) | major | 2020-04-21 21:23 UTC | 2020-04-21 21:48 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Problem in reporting Query Duration metrics for cloud 2 users](https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z.md) | minor | 2020-04-21 01:09 UTC | 2020-04-21 19:53 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Delays Processing Programmable Wireless Usage and Billing Events](https://rewindex.com/company/twilio/incidents/s3j8j9l3kgz0.md) | minor | 2020-04-21 01:25 UTC | 2020-04-21 13:35 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delays on inbound SMS towards US & Canada Tollfree numbers](https://rewindex.com/company/plivo/incidents/hjxh5zh69ljy.md) | minor | 2020-04-21 05:11 UTC | 2020-04-21 05:35 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delays on inbound SMS towards US & Canada Tollfree numbers](https://rewindex.com/company/plivo/incidents/73rl5qb1l9b7.md) | minor | 2020-04-21 05:11 UTC | 2020-04-21 05:35 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Delayed Heap Connect Syncs](https://rewindex.com/company/heap/incidents/h1mwrm81msgz.md) | minor | 2020-04-21 09:35 UTC | 2020-04-21 14:51 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Intermittent artifact upload errors from Bitbucket Pipelines](https://rewindex.com/company/bitbucket/incidents/jf2l7pj24b4k.md) | minor | 2020-04-21 10:02 UTC | 2020-04-21 11:55 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [SMS failures in Saudi Arabia towards Zain phone numbers](https://rewindex.com/company/plivo/incidents/d7s36qb1wjws.md) | minor | 2020-04-21 14:19 UTC | 2020-04-22 14:02 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [SMS failures in Saudi Arabia towards Zain phone numbers](https://rewindex.com/company/plivo/incidents/jkb84ms3vvwz.md) | minor | 2020-04-21 14:19 UTC | 2020-04-22 14:02 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [API ingestion delays for a subset of customers](https://rewindex.com/company/iterable/incidents/xrx6nlzt08gp.md) | minor | 2020-04-21 14:25 UTC | 2020-04-21 22:33 UTC | resolved |
| [imgix](https://rewindex.com/company/imgix.md) | [Elevated fetch errors for some Sources](https://rewindex.com/company/imgix/incidents/91qhxtlnr804.md) | minor | 2020-04-21 15:15 UTC | 2020-04-21 18:15 UTC | resolved |
| [Dialpad](https://rewindex.com/company/dialpad.md) | [MMS Delivery Delays](https://rewindex.com/company/dialpad/incidents/lfdhwg5c9mgk.md) | minor | 2020-04-21 16:04 UTC | 2020-04-21 20:45 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [GitHub related Integrations Unstable due to GitHub Incident](https://rewindex.com/company/sentry/incidents/f482cx6jpszc.md) | minor | 2020-04-21 16:16 UTC | 2020-04-21 16:46 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [Delays in document processing](https://rewindex.com/company/dropbox-sign/incidents/ycktdj59cqdp.md) | minor | 2020-04-21 16:19 UTC | 2020-04-21 16:44 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Data processing delays - Writer dashboard statistics affected](https://rewindex.com/company/substack/incidents/8gmm5kjntwgg.md) | minor | 2020-04-21 17:05 UTC | 2020-04-21 21:18 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [Temporary Loss of Billing History](https://rewindex.com/company/sentry/incidents/rhz8njt709sw.md) | minor | 2020-04-21 17:09 UTC | 2020-04-22 23:38 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [On Call Engineers are Investigating Console Slowness after Login](https://rewindex.com/company/twilio/incidents/l970thq5csfs.md) | minor | 2020-04-21 19:24 UTC | 2020-04-21 22:03 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Connect and KSQL control plane operations may experience partial unavailability](https://rewindex.com/company/confluent/incidents/q7n0920rdz9v.md) | minor | 2020-04-21 20:43 UTC | 2020-04-23 03:46 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [APM Alert Delays & UI Irregularities for EU Region](https://rewindex.com/company/new-relic/incidents/c8379n2pwgx5.md) | minor | 2020-04-21 23:55 UTC | 2020-04-22 00:03 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Downloading design causes "Something went wrong" error](https://rewindex.com/company/canva/incidents/qdfjv40tz2f9.md) | none | 2020-04-21 01:35 UTC | 2020-04-21 02:07 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Programmable Video- Request failures between 6:00-6:45 AM](https://rewindex.com/company/twilio/incidents/rcd8spkywmyz.md) | none | 2020-04-21 04:00 UTC | 2020-04-21 04:00 UTC | resolved |
| [v0](https://rewindex.com/company/v0.md) | [GitHub deployment and login errors](https://rewindex.com/company/v0/incidents/7gmr4383svq7.md) | none | 2020-04-21 15:45 UTC | 2020-04-21 15:45 UTC | resolved |
| [Vercel](https://rewindex.com/company/vercel.md) | [GitHub deployment and login errors](https://rewindex.com/company/vercel/incidents/7gmr4383svq7.md) | none | 2020-04-21 15:45 UTC | 2020-04-21 15:45 UTC | resolved |
| [Snyk](https://rewindex.com/company/snyk.md) | [Github degraded performance](https://rewindex.com/company/snyk/incidents/ljhddrwdjhxf.md) | none | 2020-04-21 15:46 UTC | 2020-04-21 17:26 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Users unable to search and access templates](https://rewindex.com/company/canva/incidents/glwkd80r10kk.md) | none | 2020-04-21 16:08 UTC | 2020-04-21 18:53 UTC | resolved |
| [Netlify](https://rewindex.com/company/netlify.md) | [Degraded performance for US traffic](https://rewindex.com/company/netlify/incidents/1gm0f97g3ty7.md) | none | 2020-04-21 18:27 UTC | 2020-04-21 21:13 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [Increased initialization times for streaming API](https://rewindex.com/company/launchdarkly/incidents/g2jjqd9y9pnz.md) | none | 2020-04-21 20:45 UTC | 2020-04-21 22:37 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Plivo](https://rewindex.com/company/plivo.md) | [Failures on all inbound and outbound MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/4c628jnvt323.md) | minor | 2020-04-17 17:27 UTC | 2020-10-31 19:03 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [External incident - Toll free number provider.](https://rewindex.com/company/sinch/incidents/d9stjk2fwx2w.md) | minor | 2020-04-20 21:14 UTC | 2020-04-21 04:35 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SIP pcaps downloaded from Twilio Console are in JSON format and unreadable](https://rewindex.com/company/twilio/incidents/dsb2b7h8tjfb.md) | minor | 2020-04-20 21:39 UTC | 2020-04-21 07:31 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Small number of customers seeing some delays in API ingestion](https://rewindex.com/company/iterable/incidents/m3h2f6bb4yfk.md) | minor | 2020-04-20 21:50 UTC | 2020-04-21 00:45 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Bandwidth 911 Dashboard Migration](https://rewindex.com/company/bandwidth/incidents/f7gbwh5lvdf9.md) | maintenance | 2020-04-21 02:00 UTC | 2020-04-21 04:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/83z2jljz9tq1.md) | maintenance | 2020-04-21 04:00 UTC | 2020-04-21 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Proxy Maintenance - Bandwidth 9](https://rewindex.com/company/bandwidth/incidents/4nrtwm244349.md) | maintenance | 2020-04-21 04:00 UTC | 2020-04-21 05:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Twilio Interconnect Ashburn, Virginia (US1) Emergency Maintenance](https://rewindex.com/company/twilio/incidents/h0x38sjvszqh.md) | maintenance | 2020-04-21 04:01 UTC | 2020-04-21 04:30 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance: Service degradation on Inbound & Outbound Short-Code SMS in US towards Sprint phone numbers](https://rewindex.com/company/plivo/incidents/wb4lgs7mht2d.md) | maintenance | 2020-04-21 05:00 UTC | 2020-04-21 10:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - 326 - Toledo, OH](https://rewindex.com/company/bandwidth/incidents/bq0hdd56m5t3.md) | maintenance | 2020-04-21 05:02 UTC | 2020-04-21 10:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Maintenance - Sprint US](https://rewindex.com/company/twilio/incidents/1f60xmpnplb3.md) | maintenance | 2020-04-21 05:02 UTC | 2020-04-21 10:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS & MMS](https://rewindex.com/company/bandwidth/incidents/ctd56vdzpz40.md) | maintenance | 2020-04-21 06:00 UTC | 2020-04-21 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - US and Canada Long Number Provider](https://rewindex.com/company/sinch/incidents/wld8kns8n5pm.md) | maintenance | 2020-04-21 06:00 UTC | 2020-04-21 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Maintenance: Emergency SMSC software upgrade - US3](https://rewindex.com/company/sinch/incidents/cxy4g34cp0wv.md) | maintenance | 2020-04-21 08:00 UTC | 2020-04-21 12:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Planned Maintenance - Reach API](https://rewindex.com/company/sinch/incidents/bljz71zrzjkp.md) | maintenance | 2020-04-21 08:00 UTC | 2020-04-21 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Biweekly WhatsApp Routine Maintenance - EU](https://rewindex.com/company/sinch/incidents/sqpfqwh7tbk2.md) | maintenance | 2020-04-21 08:00 UTC | 2020-04-21 09:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Biweekly WhatsApp Routine Maintenance - US](https://rewindex.com/company/sinch/incidents/7f8wxptmr9kn.md) | maintenance | 2020-04-21 10:01 UTC | 2020-04-21 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Services](https://rewindex.com/company/bandwidth/incidents/mb5wgcnh0nmr.md) | maintenance | 2020-04-21 18:04 UTC | 2020-04-22 12:49 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [\[Scheduled\] Delays in cluster creation and maintenance, alert delays](https://rewindex.com/company/mongodb-atlas/incidents/yj6t68bc7pcb.md) | maintenance | 2020-04-21 19:00 UTC | 2020-04-21 19:20 UTC | resolved |

## Cite this

38 vendor-reported incidents started on 2020-04-21 (UTC) across 28 vendors, 12 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-04-21
- Citation: Rewindex daily outage roundup, “Outages on April 21, 2020” (2020-04-21 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-04-21 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on April 21, 2020 (2020-04-21)](https://rewindex.com/outages/2020-04-21)`


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Canonical: https://rewindex.com/outages/2020-04-21 · Markdown: https://rewindex.com/outages/2020-04-21.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:52:50.010Z