# Outages on February 20, 2020 (UTC)

> 30 incidents started on February 20, 2020 (UTC) on the status pages Rewindex archives, 7 labelled major or critical by the vendor (Substack, Datadog, Bandwidth); 2 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-02-20
Last updated: 2020-02-21T18:07:00Z

- Incidents started: 30 (major/critical: 7, other: 23) across 19 vendors
- Still open from earlier days: 2 · Maintenance windows: 11 · Detected outage events: 0
- By vendor impact label: critical 3, major 4, minor 15, none 8
- Previous day with incidents: [2020-02-19](https://rewindex.com/outages/2020-02-19.md) · Next: [2020-02-21](https://rewindex.com/outages/2020-02-21.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Substack](https://rewindex.com/company/substack.md) | [Unable to load webpages](https://rewindex.com/company/substack/incidents/rr188byk8lhp.md) | critical | 2020-02-20 01:01 UTC | 2020-02-20 01:47 UTC | resolved |
| [Datadog](https://rewindex.com/company/datadog.md) | [Elevated error rate on the web application](https://rewindex.com/company/datadog/incidents/nxp54nrpvqxm.md) | critical | 2020-02-20 10:26 UTC | 2020-02-20 11:17 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Dashboard Incident](https://rewindex.com/company/bandwidth/incidents/nv61mgdw903k.md) | critical | 2020-02-20 19:41 UTC | 2020-02-20 21:08 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Issue with Pie Chart in Dashboards](https://rewindex.com/company/jira/incidents/mrqr7wyyqqlv.md) | major | 2020-02-20 11:05 UTC | 2020-02-20 12:26 UTC | resolved |
| [Datadog](https://rewindex.com/company/datadog.md) | [Elevated error rate on the logs API](https://rewindex.com/company/datadog/incidents/1604r6571g37.md) | major | 2020-02-20 11:35 UTC | 2020-02-20 13:04 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Delays in job processing on Semaphore 2.0](https://rewindex.com/company/semaphore/incidents/4pxlrsczzh7j.md) | major | 2020-02-20 15:15 UTC | 2020-02-20 17:09 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Checkout issue impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/qr0pf1zr6ykj.md) | major | 2020-02-20 16:49 UTC | 2020-02-20 18:32 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on Toll-Free SMS towards Rogers subscribers in Canada](https://rewindex.com/company/plivo/incidents/68ksprtyr96z.md) | minor | 2020-02-20 00:03 UTC | 2020-02-20 01:42 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on Toll-Free SMS towards Rogers subscribers in Canada](https://rewindex.com/company/plivo/incidents/80tsb5190dt7.md) | minor | 2020-02-20 00:03 UTC | 2020-02-20 01:42 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Toll Free SMS DLR Delays, Canada](https://rewindex.com/company/bandwidth/incidents/xjjhkp3mmrhl.md) | minor | 2020-02-20 00:04 UTC | 2020-02-20 01:53 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Issue receiving 2-Step Verification emails](https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f.md) | minor | 2020-02-20 00:46 UTC | 2020-02-20 01:38 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users are intermittently unable to access Xero Central](https://rewindex.com/company/xero/incidents/jp9brftlh3q9.md) | minor | 2020-02-20 08:38 UTC | 2020-02-20 10:26 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Errors on connecting to endpoint.twilio.com](https://rewindex.com/company/twilio/incidents/2t0jh1jkxp39.md) | minor | 2020-02-20 11:27 UTC | 2020-02-20 12:54 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Syriatel](https://rewindex.com/company/twilio/incidents/h9w34b41c2wp.md) | minor | 2020-02-20 11:50 UTC | 2020-02-20 13:05 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Elevated error rates on Semaphore 2.0](https://rewindex.com/company/semaphore/incidents/zmvkzwh2gpsy.md) | minor | 2020-02-20 14:14 UTC | 2020-02-20 15:07 UTC | resolved |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Live view count updates are delayed](https://rewindex.com/company/gorgias/incidents/ksfr6xr66llq.md) | minor | 2020-02-20 16:57 UTC | 2020-02-20 18:12 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on inbound short-code SMS towards the US in sprint USA phone numbers](https://rewindex.com/company/plivo/incidents/j0zd4crvt0g7.md) | minor | 2020-02-20 18:43 UTC | 2020-02-21 13:58 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on inbound short-code SMS towards the US in sprint USA phone numbers](https://rewindex.com/company/plivo/incidents/5b047196k00w.md) | minor | 2020-02-20 18:43 UTC | 2020-02-21 13:58 UTC | resolved |
| [Greenhouse](https://rewindex.com/company/greenhouse.md) | [Business Intelligence Connector - Connectivity Issues with Redshift](https://rewindex.com/company/greenhouse/incidents/d62bc1mrqz11.md) | minor | 2020-02-20 19:41 UTC | 2020-02-20 21:34 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident on 2020-02-20 21:31 UTC](https://rewindex.com/company/github-copilot/incidents/bd29l6zgr43g.md) | minor | 2020-02-20 21:31 UTC | 2020-02-20 22:16 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident on 2020-02-20 21:31 UTC](https://rewindex.com/company/github/incidents/bd29l6zgr43g.md) | minor | 2020-02-20 21:31 UTC | 2020-02-20 22:16 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Pricing API Cannot Retrieve Pricing Information for Some Countries](https://rewindex.com/company/twilio/incidents/ymxpgb5nqj4l.md) | minor | 2020-02-20 22:18 UTC | 2020-02-21 00:39 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users are experiencing slowness and errors when using Xero](https://rewindex.com/company/xero/incidents/2vt11kjswlbh.md) | none | 2020-02-20 00:09 UTC | 2020-02-20 00:39 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [FIND Incident - EU Region (EMEA04)](https://rewindex.com/company/optimizely/incidents/qcqg6xpj34z4.md) | none | 2020-02-20 10:07 UTC | 2020-02-20 12:43 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Connectivity Issues](https://rewindex.com/company/squarespace/incidents/8hwf3039ck3l.md) | none | 2020-02-20 17:06 UTC | 2020-02-20 18:06 UTC | resolved |
| [ActiveCampaign](https://rewindex.com/company/activecampaign.md) | [Increased Platform Latency](https://rewindex.com/company/activecampaign/incidents/l17svsn583lf.md) | none | 2020-02-20 18:11 UTC | 2020-02-21 18:07 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Synthetics API Errors](https://rewindex.com/company/new-relic/incidents/9bcb8qs9z8zj.md) | none | 2020-02-20 18:58 UTC | 2020-02-20 18:58 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Error message when sending offers: "Error sending offer packet: Render task failed"](https://rewindex.com/company/lever/incidents/y04v93dg0n8y.md) | none | 2020-02-20 19:17 UTC | 2020-02-20 22:06 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [V2 MMS and V2 Group MMA](https://rewindex.com/company/bandwidth/incidents/slqmv2d3f1ff.md) | none | 2020-02-20 20:30 UTC | 2020-02-20 20:30 UTC | resolved |
| [Cloudinary](https://rewindex.com/company/cloudinary.md) | [Brief Degraded Quality of Service on Cloudinary Console](https://rewindex.com/company/cloudinary/incidents/vd3tv663f6fz.md) | none | 2020-02-20 23:47 UTC | 2020-02-21 05:40 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap](https://rewindex.com/company/heap.md) | [Temporary data latency](https://rewindex.com/company/heap/incidents/nqg4xtkw0cb9.md) | minor | 2020-02-19 19:21 UTC | 2020-02-20 02:17 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Seek Integration delay in processing candidates](https://rewindex.com/company/lever/incidents/b6jpvx7pt09g.md) | none | 2020-02-18 14:43 UTC | 2020-02-20 00:58 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/hmkpfz2ycxq8.md) | maintenance | 2020-02-20 05:00 UTC | 2020-02-20 10:01 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - 923 - Mansfield, OH](https://rewindex.com/company/bandwidth/incidents/ff1xdz2dqrsj.md) | maintenance | 2020-02-20 05:00 UTC | 2020-02-20 10:01 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance: Service degradation on Outbound shortcode  SMS in the US towards sprint USA phone numbers](https://rewindex.com/company/plivo/incidents/jc0fq0c05l00.md) | maintenance | 2020-02-20 06:00 UTC | 2020-02-20 09:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - US Sprint](https://rewindex.com/company/sinch/incidents/026h4715wwmy.md) | maintenance | 2020-02-20 06:01 UTC | 2020-02-20 09:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Shortcode SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/lwpvl7w4phcp.md) | maintenance | 2020-02-20 06:01 UTC | 2020-02-20 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/25lcp19r9skz.md) | maintenance | 2020-02-20 06:01 UTC | 2020-02-20 09:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/5lwnhlg0rnh9.md) | maintenance | 2020-02-20 07:00 UTC | 2020-02-20 12:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Quebec](https://rewindex.com/company/bandwidth/incidents/db9r8mp7l93w.md) | maintenance | 2020-02-20 08:00 UTC | 2020-02-20 10:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Planned Maintenance - Reach Platform](https://rewindex.com/company/sinch/incidents/tdwz0fy74jhq.md) | maintenance | 2020-02-20 09:00 UTC | 2020-02-20 12:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Planned Maintenance today for a subset of phone numbers in the Philippines](https://rewindex.com/company/twilio/incidents/5c9f4k5xhn3h.md) | maintenance | 2020-02-20 17:01 UTC | 2020-02-20 20:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloSign Product Update](https://rewindex.com/company/dropbox-sign/incidents/jqcmj7pc3gzd.md) | maintenance | 2020-02-20 18:00 UTC | 2020-02-20 20:00 UTC | resolved |

## Cite this

30 vendor-reported incidents started on 2020-02-20 (UTC) across 19 vendors, 7 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-02-20
- Citation: Rewindex daily outage roundup, “Outages on February 20, 2020” (2020-02-20 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-02-20 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on February 20, 2020 (2020-02-20)](https://rewindex.com/outages/2020-02-20)`


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Canonical: https://rewindex.com/outages/2020-02-20 · Markdown: https://rewindex.com/outages/2020-02-20.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:13:09.528Z