# Outages on February 17, 2020 (UTC) > 18 incidents started on February 17, 2020 (UTC) on the status pages Rewindex archives, 8 labelled major or critical by the vendor (Help Scout, Hotjar); 3 more were still open from earlier days. Canonical: https://rewindex.com/outages/2020-02-17 Last updated: 2020-02-18T09:59:00Z - Incidents started: 18 (major/critical: 8, other: 10) across 14 vendors - Still open from earlier days: 3 · Maintenance windows: 3 · Detected outage events: 0 - By vendor impact label: critical 4, major 4, minor 10 - Previous day with incidents: [2020-02-15](https://rewindex.com/outages/2020-02-15.md) · Next: [2020-02-18](https://rewindex.com/outages/2020-02-18.md) · [All days](https://rewindex.com/outages.md) Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages. ## Incidents started this day | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Help Scout](https://rewindex.com/company/help-scout.md) | [Docs outage](https://rewindex.com/company/help-scout/incidents/7rt2dkj1jft0.md) | critical | 2020-02-17 03:07 UTC | 2020-02-17 05:02 UTC | resolved | | [Hotjar](https://rewindex.com/company/hotjar.md) | [Major outage](https://rewindex.com/company/hotjar/incidents/t7lz07qgf925.md) | critical | 2020-02-17 12:53 UTC | 2020-02-17 15:36 UTC | resolved | | [Hotjar](https://rewindex.com/company/hotjar.md) | [Outage of service](https://rewindex.com/company/hotjar/incidents/c0m2qqfxxw62.md) | critical | 2020-02-17 15:55 UTC | 2020-02-17 22:15 UTC | resolved | | [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | [Some customers are unable to login in to QuickBooks Online](https://rewindex.com/company/quickbooks-online/incidents/29g37slsgnd5.md) | critical | 2020-02-17 17:13 UTC | 2020-02-17 18:55 UTC | resolved | | [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Getting intermittent 404 error while downloading repo's archived downloads](https://rewindex.com/company/bitbucket/incidents/0nk4d60lds2p.md) | major | 2020-02-17 02:52 UTC | 2020-02-17 04:19 UTC | resolved | | [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Issues with search and pipelines](https://rewindex.com/company/bitbucket/incidents/ct1vxvv3362t.md) | major | 2020-02-17 15:46 UTC | 2020-02-17 19:40 UTC | resolved | | [JFrog](https://rewindex.com/company/jfrog.md) | [AWS Europe West (Ireland) partial outage](https://rewindex.com/company/jfrog/incidents/fdf0rm26kjv9.md) | major | 2020-02-17 17:04 UTC | 2020-02-18 09:59 UTC | resolved | | [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Inbound Canada Calling](https://rewindex.com/company/bandwidth/incidents/55zgft9d985t.md) | major | 2020-02-17 18:33 UTC | 2020-02-17 22:04 UTC | resolved | | [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Small number of failing pipelines](https://rewindex.com/company/bitbucket/incidents/pqqndk2d809w.md) | minor | 2020-02-17 11:04 UTC | 2020-02-17 12:30 UTC | resolved | | [npm](https://rewindex.com/company/npm.md) | [403 / 429 Errors for some Users](https://rewindex.com/company/npm/incidents/5qxhhcx0vtlc.md) | minor | 2020-02-17 12:51 UTC | 2020-02-17 17:59 UTC | resolved | | [Cloudinary](https://rewindex.com/company/cloudinary.md) | [Elevated errors for the AP region/datacenter](https://rewindex.com/company/cloudinary/incidents/dz8x2bxkf2mr.md) | minor | 2020-02-17 14:05 UTC | 2020-02-17 14:39 UTC | resolved | | [Sanity](https://rewindex.com/company/sanity.md) | [Intermittent slow API response times](https://rewindex.com/company/sanity/incidents/tqkp6fbqjhn7.md) | minor | 2020-02-17 15:15 UTC | 2020-02-17 16:54 UTC | resolved | | [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [Slowdown in document finalization](https://rewindex.com/company/dropbox-sign/incidents/qlxs7tbw5rpl.md) | minor | 2020-02-17 15:27 UTC | 2020-02-17 16:04 UTC | resolved | | [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [MongoDB Support Portal Login Issues](https://rewindex.com/company/mongodb-atlas/incidents/2dprpfyg4qrk.md) | minor | 2020-02-17 17:07 UTC | 2020-02-17 18:17 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Call failures on Inbound Voice towards Canada phone numbers](https://rewindex.com/company/plivo/incidents/n156w970cxn9.md) | minor | 2020-02-17 18:39 UTC | 2020-02-17 22:08 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Call failures on Inbound Voice towards Canada phone numbers](https://rewindex.com/company/plivo/incidents/398gp6j01hqn.md) | minor | 2020-02-17 18:39 UTC | 2020-02-17 22:08 UTC | resolved | | [DNSimple](https://rewindex.com/company/dnsimple.md) | [Domain registrar issues](https://rewindex.com/company/dnsimple/incidents/vftnkt233q6l.md) | minor | 2020-02-17 21:00 UTC | 2020-02-17 21:57 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [Inbound Calls Degradation Towards Canadian Phone Numbers](https://rewindex.com/company/twilio/incidents/6gd7kdy789l3.md) | minor | 2020-02-17 21:44 UTC | 2020-02-18 00:08 UTC | resolved | ## Still open from earlier days | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Gorgias](https://rewindex.com/company/gorgias.md) | [Cannot reply to Facebook comments](https://rewindex.com/company/gorgias/incidents/3rrr1lm7m9hr.md) | major | 2020-02-13 20:44 UTC | 2020-02-18 17:17 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Call failures on inbound voice & SMS towards Brazil phone numbers in Sao Paulo](https://rewindex.com/company/plivo/incidents/4k3hf2hm4hnq.md) | minor | 2020-02-13 15:32 UTC | 2020-02-19 01:51 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Call failures on inbound voice & SMS towards Brazil phone numbers in Sao Paulo](https://rewindex.com/company/plivo/incidents/m7q5gjk1hj7z.md) | minor | 2020-02-13 15:32 UTC | 2020-02-19 01:51 UTC | resolved | ## Maintenance | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/49z096fr09tg.md) | maintenance | 2020-02-17 05:00 UTC | 2020-02-17 11:00 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/8f46kp9ycqlv.md) | maintenance | 2020-02-17 07:01 UTC | 2020-02-17 11:00 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound SMS in South Africa](https://rewindex.com/company/plivo/incidents/0s7n6xsgycrd.md) | maintenance | 2020-02-17 22:00 UTC | 2020-02-18 04:00 UTC | resolved | ## Cite this 18 vendor-reported incidents started on 2020-02-17 (UTC) across 14 vendors, 8 labelled major or critical by the vendor. - Canonical URL: https://rewindex.com/outages/2020-02-17 - Citation: Rewindex daily outage roundup, “Outages on February 17, 2020” (2020-02-17 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-02-17 (CC BY 4.0). - Markdown link: `[Rewindex daily outage roundup: Outages on February 17, 2020 (2020-02-17)](https://rewindex.com/outages/2020-02-17)` --- Canonical: https://rewindex.com/outages/2020-02-17 · Markdown: https://rewindex.com/outages/2020-02-17.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:34.678Z