# Outages on January 20, 2020 (UTC) > 12 incidents started on January 20, 2020 (UTC) on the status pages Rewindex archives, 4 labelled major or critical by the vendor (Shopify, Twilio, Sinch); 4 more were still open from earlier days. Canonical: https://rewindex.com/outages/2020-01-20 Last updated: 2020-01-21T08:16:00Z - Incidents started: 12 (major/critical: 4, other: 8) across 8 vendors - Still open from earlier days: 4 · Maintenance windows: 1 · Detected outage events: 0 - By vendor impact label: critical 2, major 2, minor 5, none 3 - Previous day with incidents: [2020-01-19](https://rewindex.com/outages/2020-01-19.md) · Next: [2020-01-21](https://rewindex.com/outages/2020-01-21.md) · [All days](https://rewindex.com/outages.md) Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages. ## Incidents started this day | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Shopify](https://rewindex.com/company/shopify.md) | [Failures with Shopify Shipping, Shopify Pay and Admin access](https://rewindex.com/company/shopify/incidents/d33vnbcprhy8.md) | critical | 2020-01-20 14:31 UTC | 2020-01-20 14:53 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [SMS delivery delays to and from toll free numbers and all US networks](https://rewindex.com/company/twilio/incidents/d46z6pkgqdz6.md) | critical | 2020-01-20 19:33 UTC | 2020-01-20 21:09 UTC | resolved | | [Sinch](https://rewindex.com/company/sinch.md) | [US2 Site Network Disturbance](https://rewindex.com/company/sinch/incidents/cvhr6vc1fftw.md) | major | 2020-01-20 00:26 UTC | 2020-01-20 01:44 UTC | resolved | | [Jira](https://rewindex.com/company/jira.md) | [Boards unable to load](https://rewindex.com/company/jira/incidents/wsjlc05ssgyx.md) | major | 2020-01-20 12:27 UTC | 2020-01-20 18:45 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [SMS delivery degradation towards Indosat, Indonesia](https://rewindex.com/company/twilio/incidents/zx1bqkd5wcp5.md) | minor | 2020-01-20 04:57 UTC | 2020-01-20 13:51 UTC | resolved | | [Unbounce](https://rewindex.com/company/unbounce.md) | [Delay in subscription changes](https://rewindex.com/company/unbounce/incidents/s8vz63w77c69.md) | minor | 2020-01-20 10:45 UTC | 2020-01-20 13:20 UTC | resolved | | [Sinch](https://rewindex.com/company/sinch.md) | [US & CA Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/1j7t3qthk76w.md) | minor | 2020-01-20 19:44 UTC | 2020-01-20 21:22 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on two-way SMS towards US & Canada toll-free phone numbers](https://rewindex.com/company/plivo/incidents/tczll9732n1r.md) | minor | 2020-01-20 19:56 UTC | 2020-01-20 20:57 UTC | resolved | | [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Toll Free SMS and MMS Vendor Delays](https://rewindex.com/company/bandwidth/incidents/hl6dykbvbz2y.md) | minor | 2020-01-20 20:28 UTC | 2020-01-20 22:57 UTC | resolved | | [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Toll Free MMS Delays](https://rewindex.com/company/bandwidth/incidents/bmsxkc9n708d.md) | none | 2020-01-20 06:24 UTC | 2020-01-20 06:24 UTC | resolved | | [Optimizely](https://rewindex.com/company/optimizely.md) | [Network connectivity issues in Sweden](https://rewindex.com/company/optimizely/incidents/hb0w2ypxss32.md) | none | 2020-01-20 15:59 UTC | 2020-01-21 08:16 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on two-way SMS towards US & Canada toll-free phone numbers](https://rewindex.com/company/plivo/incidents/lwwxc44pkh15.md) | none | 2020-01-20 19:56 UTC | 2020-01-20 20:57 UTC | resolved | ## Still open from earlier days | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Amplitude](https://rewindex.com/company/amplitude.md) | [Ad blockers and privacy filters blocking access to the Amplitude website](https://rewindex.com/company/amplitude/incidents/xn66jnw2071b.md) | minor | 2020-01-14 22:30 UTC | 2020-01-21 19:34 UTC | resolved | | [Sinch](https://rewindex.com/company/sinch.md) | [Outage - West Africa Cable System](https://rewindex.com/company/sinch/incidents/knjkv24j3qdg.md) | minor | 2020-01-17 10:47 UTC | 2020-01-20 09:57 UTC | resolved | | [Twilio](https://rewindex.com/company/twilio.md) | [SMS delivery delays and non-deliveries to Multiple MTN Networks across African countries](https://rewindex.com/company/twilio/incidents/1g9ff3x2yg4n.md) | minor | 2020-01-19 22:24 UTC | 2020-01-20 01:59 UTC | resolved | | [Mailgun](https://rewindex.com/company/mailgun.md) | [Events & Logs](https://rewindex.com/company/mailgun/incidents/ph5336pnk30v.md) | minor | 2020-01-19 23:23 UTC | 2020-01-20 19:35 UTC | resolved | ## Maintenance | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Megafon Russia - SMS Carrier Maintenance - 20 January 2020 12:00 - 16:00 PST](https://rewindex.com/company/twilio/incidents/nhn04j2qzk7s.md) | maintenance | 2020-01-20 20:01 UTC | 2020-01-21 00:00 UTC | resolved | ## Cite this 12 vendor-reported incidents started on 2020-01-20 (UTC) across 8 vendors, 4 labelled major or critical by the vendor. - Canonical URL: https://rewindex.com/outages/2020-01-20 - Citation: Rewindex daily outage roundup, “Outages on January 20, 2020” (2020-01-20 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-01-20 (CC BY 4.0). - Markdown link: `[Rewindex daily outage roundup: Outages on January 20, 2020 (2020-01-20)](https://rewindex.com/outages/2020-01-20)` --- Canonical: https://rewindex.com/outages/2020-01-20 · Markdown: https://rewindex.com/outages/2020-01-20.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:28.206Z