# Outages on July 9, 2019 (UTC)

> 21 incidents started on July 9, 2019 (UTC) on the status pages Rewindex archives, 7 labelled major or critical by the vendor (Braze, Canva, Hotjar); 4 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2019-07-09
Last updated: 2019-07-12T14:25:00Z

- Incidents started: 21 (major/critical: 7, other: 14) across 14 vendors
- Still open from earlier days: 4 · Maintenance windows: 11 · Detected outage events: 0
- By vendor impact label: critical 2, major 5, minor 10, none 4
- Previous day with incidents: [2019-07-08](https://rewindex.com/outages/2019-07-08.md) · Next: [2019-07-10](https://rewindex.com/outages/2019-07-10.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Braze](https://rewindex.com/company/braze.md) | [API outage on US 01](https://rewindex.com/company/braze/incidents/ypsvl2bqv2l1.md) | critical | 2019-07-09 19:44 UTC | 2019-07-09 20:30 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Downloading as animation fails](https://rewindex.com/company/canva/incidents/49mp1gr1c2bp.md) | critical | 2019-07-09 19:56 UTC | 2019-07-10 00:34 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Delays in processing data](https://rewindex.com/company/hotjar/incidents/dy8xl6r93z3w.md) | major | 2019-07-09 07:10 UTC | 2019-07-09 09:52 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Login issues via SSO provider](https://rewindex.com/company/opsgenie/incidents/8kl7ty9d6mqv.md) | major | 2019-07-09 19:28 UTC | 2019-07-09 20:41 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [\[Major\] Issue with Search](https://rewindex.com/company/box/incidents/5vwpn2ww46r6.md) | major | 2019-07-09 20:30 UTC | 2019-07-09 20:30 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Plan Changes May Block on "Waiting for the Index Curation Lock" Stage](https://rewindex.com/company/elastic-cloud/incidents/dq870t1cz98b.md) | major | 2019-07-09 21:43 UTC | 2019-07-10 04:14 UTC | resolved |
| [Honeycomb](https://rewindex.com/company/honeycomb.md) | [Elevated Ingestion Errors](https://rewindex.com/company/honeycomb/incidents/9gf3xbq13p9s.md) | major | 2019-07-09 22:55 UTC | 2019-07-10 01:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Issues to Telkomsel Indonesia](https://rewindex.com/company/twilio/incidents/t488gx45v36t.md) | minor | 2019-07-09 03:55 UTC | 2019-07-09 06:51 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Issues to Telkomsel Indonesia](https://rewindex.com/company/twilio/incidents/1yh50jwl8r1s.md) | minor | 2019-07-09 09:32 UTC | 2019-07-09 13:42 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Sheet Auto-Refresh](https://rewindex.com/company/smartsheet/incidents/k2ymyt0pfkt7.md) | minor | 2019-07-09 11:53 UTC | 2019-07-10 15:45 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS delivery issues towards Zain handsets in Sudan](https://rewindex.com/company/twilio/incidents/t20hfmwrfxj9.md) | minor | 2019-07-09 15:16 UTC | 2019-07-09 16:04 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Increased Latency for Maps APIs](https://rewindex.com/company/mapbox/incidents/8l6nj2wp3q81.md) | minor | 2019-07-09 15:19 UTC | 2019-07-09 15:57 UTC | resolved |
| [Segment](https://rewindex.com/company/segment.md) | [Delays delivering data to downstream destinations](https://rewindex.com/company/segment/incidents/tzkt1dd7m6vg.md) | minor | 2019-07-09 17:49 UTC | 2019-07-09 20:44 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Missing landing pages on pageviews](https://rewindex.com/company/heap/incidents/b0xbksr2lvjp.md) | minor | 2019-07-09 18:11 UTC | 2019-07-12 14:25 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS degradation towards subset of US short codes and long codes](https://rewindex.com/company/twilio/incidents/qs3crdwpnx62.md) | minor | 2019-07-09 18:20 UTC | 2019-07-09 19:38 UTC | resolved |
| [Segment](https://rewindex.com/company/segment.md) | [Delays delivering data to downstream destinations](https://rewindex.com/company/segment/incidents/ctpfx098kct3.md) | minor | 2019-07-09 19:05 UTC | 2019-07-09 19:56 UTC | resolved |
| [RevenueCat](https://rewindex.com/company/revenuecat.md) | [Intermittent SSL Issues](https://rewindex.com/company/revenuecat/incidents/b9m23fx4g2x1.md) | minor | 2019-07-09 23:33 UTC | 2019-07-10 01:26 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated 5xx Suppressions API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/gdrdtk137d08.md) | none | 2019-07-09 20:58 UTC | 2019-07-09 21:19 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Smartsheet Unavailable](https://rewindex.com/company/smartsheet/incidents/gs0pmn8q0fnf.md) | none | 2019-07-09 21:42 UTC | 2019-07-09 23:00 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [\[Outage\] Issue with Box Services](https://rewindex.com/company/box/incidents/ynk3lgn0xbct.md) | none | 2019-07-09 21:51 UTC | 2019-07-09 22:01 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated 5xx Suppressions API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/3fxd395hb42z.md) | none | 2019-07-09 21:54 UTC | 2019-07-09 22:07 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Degraded Performance for Decide API](https://rewindex.com/company/mixpanel/incidents/lvg12z12q24s.md) | major | 2019-07-08 20:19 UTC | 2019-07-09 01:43 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Workflow delays for some customers](https://rewindex.com/company/iterable/incidents/n29rpk2870vt.md) | minor | 2019-07-08 16:12 UTC | 2019-07-09 23:03 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [MMS Delays](https://rewindex.com/company/bandwidth/incidents/w5l214pns0b1.md) | minor | 2019-07-08 23:47 UTC | 2019-07-09 03:53 UTC | resolved |
| [Amplitude](https://rewindex.com/company/amplitude.md) | [Data Processing delays](https://rewindex.com/company/amplitude/incidents/5hcx5h6ky14k.md) | none | 2019-07-08 15:18 UTC | 2019-07-09 02:09 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] SMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/2qtc9t4dz7wx.md) | maintenance | 2019-07-09 04:01 UTC | 2019-07-09 05:30 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on incoming calls in Saginaw in the US](https://rewindex.com/company/plivo/incidents/g8m14vqdm8r4.md) | maintenance | 2019-07-09 05:00 UTC | 2019-07-09 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - 344 - Saginaw, MI](https://rewindex.com/company/bandwidth/incidents/s0xr9kjp2yqg.md) | maintenance | 2019-07-09 05:00 UTC | 2019-07-09 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - 344 - Saginaw, MI](https://rewindex.com/company/bandwidth/incidents/wctl6s4jc5lc.md) | maintenance | 2019-07-09 05:00 UTC | 2019-07-09 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] AT&T Mexico - SMS Carrier Maintenance 08 July 2019 22:00 PDT - 09 July 2019 04:00 PDT](https://rewindex.com/company/twilio/incidents/f4rms72f3nxg.md) | maintenance | 2019-07-09 05:00 UTC | 2019-07-09 11:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on two-way Shortcode SMS in the US : US Cellular](https://rewindex.com/company/plivo/incidents/fzrp5drztvt6.md) | maintenance | 2019-07-09 06:00 UTC | 2019-07-09 09:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Cellular - US SMS carrier maintenance Jul 08 23:00 - Jul 09 02:00 PDT](https://rewindex.com/company/twilio/incidents/6bhv2l0rmhgn.md) | maintenance | 2019-07-09 06:00 UTC | 2019-07-09 09:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on two-way Toll-free in US : US Cellular](https://rewindex.com/company/plivo/incidents/b7rv05gndspj.md) | maintenance | 2019-07-09 07:46 UTC | 2019-07-09 09:15 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation impacting Inbound SMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/78290h6g7hng.md) | maintenance | 2019-07-09 14:00 UTC | 2019-07-09 18:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/2zg2mcnz3r38.md) | maintenance | 2019-07-09 14:00 UTC | 2019-07-09 18:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloWorks Product Update](https://rewindex.com/company/dropbox-sign/incidents/hq5xdv16t3nm.md) | maintenance | 2019-07-09 18:00 UTC | 2019-07-09 19:00 UTC | resolved |

## Cite this

21 vendor-reported incidents started on 2019-07-09 (UTC) across 14 vendors, 7 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2019-07-09
- Citation: Rewindex daily outage roundup, “Outages on July 9, 2019” (2019-07-09 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2019-07-09 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on July 9, 2019 (2019-07-09)](https://rewindex.com/outages/2019-07-09)`


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Canonical: https://rewindex.com/outages/2019-07-09 · Markdown: https://rewindex.com/outages/2019-07-09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:22:03.957Z