# Outages on November 13, 2018 (UTC)

> 16 incidents started on November 13, 2018 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Bandwidth, Unbounce, Hotjar); 9 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2018-11-13
Last updated: 2018-11-20T15:41:00Z

- Incidents started: 16 (major/critical: 6, other: 10) across 13 vendors
- Still open from earlier days: 9 · Maintenance windows: 3 · Detected outage events: 0
- By vendor impact label: critical 2, major 4, minor 7, none 3
- Previous day with incidents: [2018-11-12](https://rewindex.com/outages/2018-11-12.md) · Next: [2018-11-14](https://rewindex.com/outages/2018-11-14.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Local Market Impairment - LATA:246 (Culpeper, VA\|Fredericksburg, VA\|Leesburg, VA)](https://rewindex.com/company/bandwidth/incidents/thzfqj0h4fc6.md) | critical | 2018-11-13 08:46 UTC | 2018-11-13 16:49 UTC | resolved |
| [Unbounce](https://rewindex.com/company/unbounce.md) | [Unbounce app not loading (Error 500)](https://rewindex.com/company/unbounce/incidents/5j2v0s8d59j9.md) | critical | 2018-11-13 15:07 UTC | 2018-11-13 16:40 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Performance degradation](https://rewindex.com/company/hotjar/incidents/sr0z7bhjqfbz.md) | major | 2018-11-13 11:02 UTC | 2018-11-13 12:00 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Temporary Push Notification Delay](https://rewindex.com/company/mixpanel/incidents/hbxt3ds3x5n5.md) | major | 2018-11-13 15:50 UTC | 2018-11-13 18:22 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Intermittent Homepage Unavailability](https://rewindex.com/company/heap/incidents/rslkjxq4jkdt.md) | major | 2018-11-13 17:39 UTC | 2018-11-13 22:30 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Intermittent Homepage Unavailability](https://rewindex.com/company/heap/incidents/1pzhyswntk4g.md) | major | 2018-11-13 23:10 UTC | 2018-11-15 01:55 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Inbound call failures to some Twilio Phone Numbers in Austria, Denmark, France and Germany](https://rewindex.com/company/twilio/incidents/rsktgnygw4bg.md) | minor | 2018-11-13 00:56 UTC | 2018-11-13 02:25 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Elevated Errors for Programmable Voice Through REST API](https://rewindex.com/company/twilio/incidents/zntfrd5tl66j.md) | minor | 2018-11-13 02:17 UTC | 2018-11-13 02:52 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [Customer Portal Search & Container Catalog Incident](https://rewindex.com/company/red-hat/incidents/7xpr5zfc8z6t.md) | minor | 2018-11-13 05:31 UTC | 2018-11-13 05:45 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Call Connection Delays on Inbound Voice towards Virginia (Culpeper\|Fredericksburg\|Leesburg) Phone numbers.](https://rewindex.com/company/plivo/incidents/yg7ly41j4vt8.md) | minor | 2018-11-13 09:03 UTC | 2018-11-13 16:59 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Loading and Saving Sheets](https://rewindex.com/company/smartsheet/incidents/ks8ngx9l05nc.md) | minor | 2018-11-13 15:24 UTC | 2018-11-13 15:44 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Network connectivity issues](https://rewindex.com/company/semaphore/incidents/q0q65dfvl0pn.md) | minor | 2018-11-13 20:58 UTC | 2018-11-13 23:02 UTC | resolved |
| [Segment](https://rewindex.com/company/segment.md) | [Delays delivering data to downstream destinations](https://rewindex.com/company/segment/incidents/hxtkrc8cxvcz.md) | minor | 2018-11-13 21:57 UTC | 2018-11-13 22:46 UTC | resolved |
| [npm](https://rewindex.com/company/npm.md) | [Recent download count computations failing.](https://rewindex.com/company/npm/incidents/34dp7vqc8d1j.md) | none | 2018-11-13 15:41 UTC | 2018-11-27 16:02 UTC | resolved |
| [Shopify](https://rewindex.com/company/shopify.md) | [Shopify Payments providing error messages for some requests](https://rewindex.com/company/shopify/incidents/rbnf3c3dmxx0.md) | none | 2018-11-13 21:05 UTC | 2018-11-13 21:23 UTC | resolved |
| [npm](https://rewindex.com/company/npm.md) | [Profile pages are returning a 504](https://rewindex.com/company/npm/incidents/95ypmcth5394.md) | none | 2018-11-13 21:08 UTC | 2018-11-13 23:44 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap](https://rewindex.com/company/heap.md) | [Temporary Data Unavailability for some customers](https://rewindex.com/company/heap/incidents/nlf3x0p2qq8d.md) | major | 2018-11-07 19:08 UTC | 2018-11-13 22:28 UTC | resolved |
| [Braze](https://rewindex.com/company/braze.md) | [Investigating database issues on EU 01 causing dashboard errors, delayed data processing](https://rewindex.com/company/braze/incidents/pn162x3392xj.md) | major | 2018-11-12 12:19 UTC | 2018-11-13 00:02 UTC | resolved |
| [Pusher](https://rewindex.com/company/pusher.md) | [Chatkit Degraded Performance](https://rewindex.com/company/pusher/incidents/3h5qrzg0k9q6.md) | minor | 2018-11-12 10:17 UTC | 2018-11-13 10:26 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Image Loading Issues](https://rewindex.com/company/squarespace/incidents/dyd71pm8qhtp.md) | minor | 2018-11-12 17:04 UTC | 2018-11-13 03:43 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Search Functionality](https://rewindex.com/company/smartsheet/incidents/jyqhmj2v3wvz.md) | minor | 2018-11-12 19:30 UTC | 2018-11-13 00:56 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [\[Minor\] Issue with Uploads](https://rewindex.com/company/box/incidents/y188ddc2d793.md) | minor | 2018-11-12 23:12 UTC | 2018-11-13 00:27 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Intermittent network connectivity issues in GCP europe-west1 region](https://rewindex.com/company/elastic-cloud/incidents/f2sqnllj1j1g.md) | minor | 2018-11-12 23:59 UTC | 2018-11-13 06:09 UTC | resolved |
| [JFrog](https://rewindex.com/company/jfrog.md) | [Single-tenant Artifactory servers returning 500 errors](https://rewindex.com/company/jfrog/incidents/rw9cfmh8hns4.md) | none | 2018-11-07 20:52 UTC | 2018-11-21 00:55 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Issues connecting](https://rewindex.com/company/discord/incidents/rs3tgn3p93tm.md) | none | 2018-11-12 22:08 UTC | 2018-11-13 00:09 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Urgent MMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/t3fq164f6dl2.md) | maintenance | 2018-11-13 05:00 UTC | 2018-11-13 07:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Urgent SMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/jktfdw3jltbg.md) | maintenance | 2018-11-13 06:30 UTC | 2018-11-13 07:31 UTC | resolved |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [\[Scheduled\] Hosted Metrics platform upgrade](https://rewindex.com/company/grafana-cloud/incidents/45nrfhb8bh8x.md) | maintenance | 2018-11-13 12:00 UTC | 2018-11-13 21:00 UTC | resolved |

## Cite this

16 vendor-reported incidents started on 2018-11-13 (UTC) across 13 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2018-11-13
- Citation: Rewindex daily outage roundup, “Outages on November 13, 2018” (2018-11-13 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2018-11-13 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on November 13, 2018 (2018-11-13)](https://rewindex.com/outages/2018-11-13)`


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Canonical: https://rewindex.com/outages/2018-11-13 · Markdown: https://rewindex.com/outages/2018-11-13.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:03:14.739Z