# Outages on July 31, 2018 (UTC) > 16 incidents started on July 31, 2018 (UTC) on the status pages Rewindex archives, 4 labelled major or critical by the vendor (Help Scout, Snyk, Shopify); 4 more were still open from earlier days. Canonical: https://rewindex.com/outages/2018-07-31 Last updated: 2018-08-01T11:02:00Z - Incidents started: 16 (major/critical: 4, other: 12) across 14 vendors - Still open from earlier days: 4 · Maintenance windows: 1 · Detected outage events: 0 - By vendor impact label: critical 1, major 3, minor 6, none 6 - Previous day with incidents: [2018-07-30](https://rewindex.com/outages/2018-07-30.md) · Next: [2018-08-01](https://rewindex.com/outages/2018-08-01.md) · [All days](https://rewindex.com/outages.md) Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages. ## Incidents started this day | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Help Scout](https://rewindex.com/company/help-scout.md) | [Connection Issues](https://rewindex.com/company/help-scout/incidents/f29lsknxcyl7.md) | critical | 2018-07-31 17:51 UTC | 2018-07-31 18:07 UTC | resolved | | [Snyk](https://rewindex.com/company/snyk.md) | [Website outage](https://rewindex.com/company/snyk/incidents/ly48fqg346w5.md) | major | 2018-07-31 07:18 UTC | 2018-07-31 13:31 UTC | resolved | | [Shopify](https://rewindex.com/company/shopify.md) | [Web admin may not load](https://rewindex.com/company/shopify/incidents/sf21pjk1p2rz.md) | major | 2018-07-31 15:38 UTC | 2018-07-31 16:01 UTC | resolved | | [Confluent](https://rewindex.com/company/confluent.md) | [Increased Kafka error rates in aws us-east-1](https://rewindex.com/company/confluent/incidents/hfy6wy5jncw9.md) | major | 2018-07-31 16:50 UTC | 2018-07-31 18:48 UTC | resolved | | [Mailjet](https://rewindex.com/company/mailjet.md) | [Delay in email sendings](https://rewindex.com/company/mailjet/incidents/3lcb2r729mkt.md) | minor | 2018-07-31 14:13 UTC | 2018-07-31 14:34 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Service Degradation - SMS API Service](https://rewindex.com/company/plivo/incidents/lf1yrbwffq1k.md) | minor | 2018-07-31 14:58 UTC | 2018-07-31 15:10 UTC | resolved | | [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)](https://rewindex.com/company/sparkpost/incidents/vy1hm3qcpgd8.md) | minor | 2018-07-31 17:26 UTC | 2018-07-31 18:02 UTC | resolved | | [Statuspage](https://rewindex.com/company/statuspage.md) | [Incident history pages not showing data](https://rewindex.com/company/statuspage/incidents/nfp15kq4gq0v.md) | minor | 2018-07-31 17:30 UTC | 2018-07-31 18:10 UTC | resolved | | [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Cluster metrics may be delayed or incomplete](https://rewindex.com/company/elastic-cloud/incidents/c0f34wfw45k1.md) | minor | 2018-07-31 18:18 UTC | 2018-07-31 21:26 UTC | resolved | | [HubSpot](https://rewindex.com/company/hubspot.md) | [Calling is currently unavailable for some customers](https://rewindex.com/company/hubspot/incidents/dhq2k82xqn7k.md) | minor | 2018-07-31 19:08 UTC | 2018-07-31 21:16 UTC | resolved | | [Aptible](https://rewindex.com/company/aptible.md) | [EC2 Host Failure](https://rewindex.com/company/aptible/incidents/wd7n0d91g65c.md) | none | 2018-07-31 03:21 UTC | 2018-07-31 03:27 UTC | resolved | | [Mux](https://rewindex.com/company/mux.md) | [webhook delivery issues](https://rewindex.com/company/mux/incidents/q5hr71svqb0w.md) | none | 2018-07-31 04:25 UTC | 2018-07-31 04:50 UTC | resolved | | [Xero](https://rewindex.com/company/xero.md) | [Some users unable to run Reports and print Invoices in Xero](https://rewindex.com/company/xero/incidents/8tzv92d31lyy.md) | none | 2018-07-31 15:39 UTC | 2018-07-31 16:09 UTC | resolved | | [PandaDoc](https://rewindex.com/company/pandadoc.md) | [Timeline is temporarily disabled](https://rewindex.com/company/pandadoc/incidents/v7p03xkqpl90.md) | none | 2018-07-31 17:16 UTC | 2018-08-01 11:02 UTC | resolved | | [HubSpot](https://rewindex.com/company/hubspot.md) | [List processing is currently delayed by up to an hour](https://rewindex.com/company/hubspot/incidents/34x3tczg8zs5.md) | none | 2018-07-31 17:56 UTC | 2018-07-31 18:48 UTC | resolved | | [Xero](https://rewindex.com/company/xero.md) | [Navigation icons linking incorrectly](https://rewindex.com/company/xero/incidents/qynv37bl69rp.md) | none | 2018-07-31 23:00 UTC | 2018-07-31 23:55 UTC | resolved | ## Still open from earlier days | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Mezmo](https://rewindex.com/company/mezmo.md) | [Ingestion issues via Agent/REST](https://rewindex.com/company/mezmo/incidents/7sl30g7zcbth.md) | major | 2018-07-28 23:44 UTC | 2018-08-10 17:30 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Toll-Free SMS Inbound and Outbound - AT&T, US and Canada.](https://rewindex.com/company/plivo/incidents/4f351tryzynw.md) | minor | 2018-07-26 14:00 UTC | 2018-08-06 05:28 UTC | resolved | | [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [We're investigating an issue with snapshots](https://rewindex.com/company/elastic-cloud/incidents/z5gwcv6frtdd.md) | minor | 2018-07-30 14:18 UTC | 2018-07-31 20:59 UTC | resolved | | [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Users may be unable to change their primary contact email on cloud.elastic.co](https://rewindex.com/company/elastic-cloud/incidents/k6xbvmzhxglk.md) | minor | 2018-07-30 14:43 UTC | 2018-07-31 02:19 UTC | resolved | ## Maintenance | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [PyPI (Python Infrastructure)](https://rewindex.com/company/pypi.md) | [\[Scheduled\] PyPI: Service Maintenance](https://rewindex.com/company/pypi/incidents/wf0230tvj1gg.md) | maintenance | 2018-07-31 18:00 UTC | 2018-07-31 18:06 UTC | resolved | ## Cite this 16 vendor-reported incidents started on 2018-07-31 (UTC) across 14 vendors, 4 labelled major or critical by the vendor. - Canonical URL: https://rewindex.com/outages/2018-07-31 - Citation: Rewindex daily outage roundup, “Outages on July 31, 2018” (2018-07-31 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2018-07-31 (CC BY 4.0). - Markdown link: `[Rewindex daily outage roundup: Outages on July 31, 2018 (2018-07-31)](https://rewindex.com/outages/2018-07-31)` --- Canonical: https://rewindex.com/outages/2018-07-31 · Markdown: https://rewindex.com/outages/2018-07-31.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:47:21.936Z