# Outages on October 13, 2017 (UTC) > 14 incidents started on October 13, 2017 (UTC) on the status pages Rewindex archives, 3 labelled major or critical by the vendor (Box, Unbounce, Discord); 1 more were still open from earlier days. Canonical: https://rewindex.com/outages/2017-10-13 Last updated: 2017-10-15T01:22:00Z - Incidents started: 14 (major/critical: 3, other: 11) across 10 vendors - Still open from earlier days: 1 · Maintenance windows: 3 · Detected outage events: 0 - By vendor impact label: critical 1, major 2, minor 5, none 6 - Previous day with incidents: [2017-10-12](https://rewindex.com/outages/2017-10-12.md) · Next: [2017-10-14](https://rewindex.com/outages/2017-10-14.md) · [All days](https://rewindex.com/outages.md) Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages. ## Incidents started this day | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Box](https://rewindex.com/company/box.md) | [Some Users May Be Experiencing Issues Logging Into Box, Previewing Content, and API returning 500's](https://rewindex.com/company/box/incidents/028fst0bgj95.md) | critical | 2017-10-13 19:46 UTC | 2017-10-13 21:55 UTC | resolved | | [Unbounce](https://rewindex.com/company/unbounce.md) | [App.unbounce.com is currently unavailable - Issue with upstream hosting provider](https://rewindex.com/company/unbounce/incidents/szgvfq3g4z4k.md) | major | 2017-10-13 21:46 UTC | 2017-10-13 23:32 UTC | resolved | | [Discord](https://rewindex.com/company/discord.md) | [Unavailable Guilds & Connection Issues](https://rewindex.com/company/discord/incidents/qk9cdgnqnhcn.md) | major | 2017-10-13 22:54 UTC | 2017-10-14 00:30 UTC | resolved | | [Xero](https://rewindex.com/company/xero.md) | [AU Tax and AU Payroll unable to reach ATO to lodge information](https://rewindex.com/company/xero/incidents/cz3fl4dsglgv.md) | minor | 2017-10-13 00:13 UTC | 2017-10-13 02:59 UTC | resolved | | [Heap](https://rewindex.com/company/heap.md) | [Delayed Heap SQL Syncs](https://rewindex.com/company/heap/incidents/kf02mfkj7h75.md) | minor | 2017-10-13 13:24 UTC | 2017-10-15 01:22 UTC | resolved | | [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issues - Linode Manager and Linode API](https://rewindex.com/company/linode-akamai/incidents/gsnxhgr3xpj8.md) | minor | 2017-10-13 13:52 UTC | 2017-10-13 15:10 UTC | resolved | | [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated Metrics API and Message Events API and some UI Errors](https://rewindex.com/company/sparkpost/incidents/v7510htxpbcq.md) | minor | 2017-10-13 15:45 UTC | 2017-10-13 19:21 UTC | resolved | | [Plivo](https://rewindex.com/company/plivo.md) | [Intermittent call failures](https://rewindex.com/company/plivo/incidents/21grnm2qrgtb.md) | minor | 2017-10-13 22:44 UTC | 2017-10-13 23:41 UTC | resolved | | [Iterable](https://rewindex.com/company/iterable.md) | [Limit Simultaneous Entrances and Limit Lifetime Entrances Issue](https://rewindex.com/company/iterable/incidents/t4txc3jzk8g2.md) | none | 2017-10-13 12:00 UTC | 2017-10-13 12:00 UTC | resolved | | [Shopify](https://rewindex.com/company/shopify.md) | [Unexpected problem](https://rewindex.com/company/shopify/incidents/vx6wtqwf4dll.md) | none | 2017-10-13 14:46 UTC | 2017-10-13 15:18 UTC | resolved | | [Shopify](https://rewindex.com/company/shopify.md) | [Unexpected problem with third party tax calculations](https://rewindex.com/company/shopify/incidents/s2jp5cb2jfsl.md) | none | 2017-10-13 15:30 UTC | 2017-10-13 15:57 UTC | resolved | | [Shopify](https://rewindex.com/company/shopify.md) | [Unexpected problem](https://rewindex.com/company/shopify/incidents/j2k0kpz057xh.md) | none | 2017-10-13 16:40 UTC | 2017-10-13 17:26 UTC | resolved | | [Shopify](https://rewindex.com/company/shopify.md) | [Unexpected problem with SMS notifications](https://rewindex.com/company/shopify/incidents/yg9y4tfl74k0.md) | none | 2017-10-13 17:09 UTC | 2017-10-13 17:49 UTC | resolved | | [Discord](https://rewindex.com/company/discord.md) | [API Latency](https://rewindex.com/company/discord/incidents/dlxn7hwx000j.md) | none | 2017-10-13 21:05 UTC | 2017-10-13 22:09 UTC | resolved | ## Still open from earlier days | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Optimizely](https://rewindex.com/company/optimizely.md) | [EPiServer Find EU](https://rewindex.com/company/optimizely/incidents/35z2bmgv9n8l.md) | minor | 2017-10-12 08:55 UTC | 2017-10-13 08:04 UTC | resolved | ## Maintenance | Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status | | --- | --- | --- | --- | --- | --- | | [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] URGENT IP Network Maintenance in ATL Data Center](https://rewindex.com/company/bandwidth/incidents/z34lkgw00045.md) | maintenance | 2017-10-13 02:00 UTC | 2017-10-13 08:00 UTC | resolved | | [Heap](https://rewindex.com/company/heap.md) | [\[Scheduled\] Scheduled Dashboard Downtime](https://rewindex.com/company/heap/incidents/9gmvx8pk24hz.md) | maintenance | 2017-10-13 07:00 UTC | 2017-10-13 08:00 UTC | resolved | | [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Lish Maintenance in Dallas](https://rewindex.com/company/linode-akamai/incidents/fmp8j0kb3r4g.md) | maintenance | 2017-10-13 12:00 UTC | 2017-10-13 12:05 UTC | resolved | ## Cite this 14 vendor-reported incidents started on 2017-10-13 (UTC) across 10 vendors, 3 labelled major or critical by the vendor. - Canonical URL: https://rewindex.com/outages/2017-10-13 - Citation: Rewindex daily outage roundup, “Outages on October 13, 2017” (2017-10-13 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2017-10-13 (CC BY 4.0). - Markdown link: `[Rewindex daily outage roundup: Outages on October 13, 2017 (2017-10-13)](https://rewindex.com/outages/2017-10-13)` --- Canonical: https://rewindex.com/outages/2017-10-13 · Markdown: https://rewindex.com/outages/2017-10-13.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:09:58.728Z