# CVE-2024-57727: SimpleHelp Path Traversal Vulnerability

> CVE-2024-57727: SimpleHelp Path Traversal Vulnerability. CVSS 9.1 (CVSS 3.1), in CISA KEV.

Canonical: https://rewindex.com/cve/CVE-2024-57727
Last updated: 2026-08-04T05:16:31Z

- Published: 2025-01-15 00:00 UTC · Updated: 2026-08-04 05:16 UTC · Assigner: mitre
- CVSS: 9.1 (CVSS 3.1) · Severity: Critical · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- EPSS: 96.8%, 100th percentile (scored 2026-10-25)
- CISA KEV: yes, added 2025-02-13, federal due date 2025-03-06, ransomware use: Known

## Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

## CISA required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

## Affected vendors and products

- SimpleHelp : SimpleHelp

## References

- [CVE record on cve.org](https://www.cve.org/CVERecord?id=CVE-2024-57727)
- [NVD entry](https://nvd.nist.gov/vuln/detail/CVE-2024-57727)
- [https://simple-help.com/kb---security-vulnerabilities-01-2025\#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier](https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier)
- [https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/](https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/)

---

_Sources: CVE records from the CVE Program (cve.org). CVE® is a registered trademark of The MITRE Corporation. (https://www.cve.org/) This product uses data from the NVD API but is not endorsed or certified by the NVD. (https://nvd.nist.gov/) Known Exploited Vulnerabilities catalog from CISA. (https://www.cisa.gov/known-exploited-vulnerabilities-catalog) EPSS scores from FIRST (Exploit Prediction Scoring System). (https://www.first.org/epss/)_


---
Canonical: https://rewindex.com/cve/CVE-2024-57727 · Markdown: https://rewindex.com/cve/CVE-2024-57727.md · JSON: https://rewindex.com/api/v1/cves/CVE-2024-57727 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T02:47:12.824Z