# CVE-2024-28987: SolarWinds Web Help Desk Hardcoded Credential Vulnerability

> CVE-2024-28987: SolarWinds Web Help Desk Hardcoded Credential Vulnerability. CVSS 9.1 (CVSS 3.1), in CISA KEV.

Canonical: https://rewindex.com/cve/CVE-2024-28987
Last updated: 2025-10-21T22:55:46Z

- Published: 2024-08-21 21:17 UTC · Updated: 2025-10-21 22:55 UTC · Assigner: SolarWinds
- CVSS: 9.1 (CVSS 3.1) · Severity: Critical · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- EPSS: 93.3%, 100th percentile (scored 2026-10-25)
- CISA KEV: yes, added 2024-10-15, federal due date 2024-11-05, ransomware use: Unknown
- CWE: CWE-798

## Description

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

## CISA required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

## Affected vendors and products

- solarwinds: webhelpdesk
- SolarWinds: Web Help Desk

## References

- [CVE record on cve.org](https://www.cve.org/CVERecord?id=CVE-2024-28987)
- [NVD entry](https://nvd.nist.gov/vuln/detail/CVE-2024-28987)
- [https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2](https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2)
- [https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987](https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987)

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_Sources: CVE records from the CVE Program (cve.org). CVE® is a registered trademark of The MITRE Corporation. (https://www.cve.org/) This product uses data from the NVD API but is not endorsed or certified by the NVD. (https://nvd.nist.gov/) Known Exploited Vulnerabilities catalog from CISA. (https://www.cisa.gov/known-exploited-vulnerabilities-catalog) EPSS scores from FIRST (Exploit Prediction Scoring System). (https://www.first.org/epss/)_


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Canonical: https://rewindex.com/cve/CVE-2024-28987 · Markdown: https://rewindex.com/cve/CVE-2024-28987.md · JSON: https://rewindex.com/api/v1/cves/CVE-2024-28987 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T02:13:25.145Z