# CVE-2024-28986: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

> CVE-2024-28986: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability. CVSS 9.8 (CVSS 3.1), in CISA KEV.

Canonical: https://rewindex.com/cve/CVE-2024-28986
Last updated: 2025-10-21T22:55:47Z

- Published: 2024-08-13 22:06 UTC · Updated: 2025-10-21 22:55 UTC · Assigner: SolarWinds
- CVSS: 9.8 (CVSS 3.1) · Severity: Critical · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- EPSS: 84.6%, 100th percentile (scored 2026-10-25)
- CISA KEV: yes, added 2024-08-15, federal due date 2024-09-05, ransomware use: Unknown
- CWE: CWE-502

## Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.  While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

## CISA required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

## Affected vendors and products

- solarwinds: webhelpdesk
- SolarWinds: Web Help Desk

## References

- [CVE record on cve.org](https://www.cve.org/CVERecord?id=CVE-2024-28986)
- [NVD entry](https://nvd.nist.gov/vuln/detail/CVE-2024-28986)
- [https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1](https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1)
- [https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986](https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986)

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_Sources: CVE records from the CVE Program (cve.org). CVE® is a registered trademark of The MITRE Corporation. (https://www.cve.org/) This product uses data from the NVD API but is not endorsed or certified by the NVD. (https://nvd.nist.gov/) Known Exploited Vulnerabilities catalog from CISA. (https://www.cisa.gov/known-exploited-vulnerabilities-catalog) EPSS scores from FIRST (Exploit Prediction Scoring System). (https://www.first.org/epss/)_


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Canonical: https://rewindex.com/cve/CVE-2024-28986 · Markdown: https://rewindex.com/cve/CVE-2024-28986.md · JSON: https://rewindex.com/api/v1/cves/CVE-2024-28986 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T03:11:45.590Z