# Heap vs Pendo

> Heap vs Pendo (analytics), from their own status pages: 98.88% vs 99.71% free of major or critical incidents over 90 days, 8 vs 5 incidents; plus silent edits, price changes, deprecations and CVEs.

Canonical: https://rewindex.com/compare/heap-vs-pendo
Last updated: 2026-11-04T01:46:00Z

Category: analytics. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours.

|  | \[Heap\](https://rewindex.com/company/heap.md) | \[Pendo\](https://rewindex.com/company/pendo.md) |
| --- | --- | --- |
| Free of major/critical incidents, 30 days | 100% | 100% |
| Free of major/critical incidents, 90 days | 98.88% | 99.71% |
| Free of any incident, 90 days | 95.60% | 99.09% |
| Outage time (major/critical), 90 days | 24 h | 6 h 12 min |
| Incidents started, 30 days | 2 | 0 |
| Incidents started, 90 days | 8 | 5 |
| Silently edited or deleted incidents (all time / 90 days) | 0 / 0 | 0 / 0 |
| Price changes detected | 0 | 0 |
| Deprecations and breaking changes | 0 | 0 |
| CVEs mapped to the vendor | 0 | 0 |
| Our archive of the status page starts | 2014-11-02 | 2018-01-26 |

- Uptime: [Heap](https://rewindex.com/company/heap/uptime.md) · [Pendo](https://rewindex.com/company/pendo/uptime.md)
- Silent edits: [all edited incidents](https://rewindex.com/incidents/edited.md)

_Counts are facts from the vendors’ own pages as archived by Rewindex; incident impact labels are the vendors’ own. Not a ranking._


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Canonical: https://rewindex.com/compare/heap-vs-pendo · Markdown: https://rewindex.com/compare/heap-vs-pendo.md · JSON: https://rewindex.com/api/v1/compare/heap-vs-pendo · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T01:49:21.090Z