# Zoom: Service Degradation Affecting Zoom Phone and Contact Center Audio in Europe Region

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-03 11:15 UTC · Resolved: 2026-09-03 11:35 UTC · Duration: 20 min
- Updates: 3 · Affected components: Zoom Phone, Zoom Phone - EMEA - Zoom Phone, Zoom Contact Center, Zoom CX - EMEA - Zoom Contact Center
- [Vendor status page: https://stspg.io/jzqz8w2b45lc](https://stspg.io/jzqz8w2b45lc)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **monitoring** 2026-09-03 11:15 UTC: On September 03, between 10:15 UTC to 10:33 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in Europe. The issue has been successfully resolved.  Our team will continue to monitor the situation closely and keep you informed of any further developments.
- **monitoring** 2026-09-03 11:18 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-03 11:35 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/y4b9mvr00vgw · Markdown: https://rewindex.com/company/zoom/incidents/y4b9mvr00vgw.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/y4b9mvr00vgw · Generated 2026-10-18T11:38:05.387Z