# Zoom: Service Degradation Affecting Email in Zoom Contact Center Services in North America

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-04 17:46 UTC · Resolved: 2026-09-04 17:55 UTC · Duration: 9 min
- Updates: 2 · Affected components: Email (Inbound/Outbound), Zoom CX - NORTH AMERICA - Email (Inbound/Outbound), Zoom Contact Center, Zoom CX - NORTH AMERICA - Zoom Contact Center
- [Vendor status page: https://stspg.io/56nv5j3rgzfn](https://stspg.io/56nv5j3rgzfn)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **monitoring** 2026-09-04 17:46 UTC: On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center.  This incident has been resolved and the affected services have been restored.
- **resolved** 2026-09-04 17:55 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/zoom/incidents/vltmv6hrt53l · Markdown: https://rewindex.com/company/zoom/incidents/vltmv6hrt53l.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/vltmv6hrt53l · Generated 2026-10-18T11:44:14.597Z